Casey BMW
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,647 reviews
Would not go anywhere else Dennis Grant helped with the purchase of our X5 and we could not have been more pleased. From start to finish he was cheeeful, incredibly knowledgeabl Dennis Grant helped with the purchase of our X5 and we could not have been more pleased. From start to finish he was cheeeful, incredibly knowledgeable and attentive. When we received the car he spent hours with us to help set up and go over everything about the vehicle. He even called the next day to see how things were and again a week later to make sure did not have any questions. We love the car but equally loved our experience with Dennis!! More
Reset our maintenance notifications. Chris was very helpful. We came by at the last minute on a Saturday. Pull in the service bay, explained the problem. With a blink of an eye he jump in Chris was very helpful. We came by at the last minute on a Saturday. Pull in the service bay, explained the problem. With a blink of an eye he jump in our X4 and reset of indicator! Thank you Chris and Casey BMW... More
Service/Maintenance of Vehicle Usually I enjoy my service but the last one on 31 Dec was not so good. Brought my vehicle in for oil change and some other maintenance. When the wor Usually I enjoy my service but the last one on 31 Dec was not so good. Brought my vehicle in for oil change and some other maintenance. When the work was completed I received my car and started it. There was a burning smell in my car and it was knocking and shaking. I took my car back to the service area. My Rep heard it too and asked me to open my hood. There was no oil cap on my engine. They took it in the back and said they found it under the air filter compartment. On 2 Jan, my vehicle still did not sound right, so I opened my hood. There were no screws in my air filter compartment. Thats why it was still making noise. I had to take 2 hours of leave from work to go back to BMW Casey to have that issue fixed. As of today, everything seems to be ok. More
A+ Dealership I was very pleased with the service and attentiveness I received. My purchase process was smooth. The customer service I received was excellent. I wou I was very pleased with the service and attentiveness I received. My purchase process was smooth. The customer service I received was excellent. I would highly recommend Casey BMW. More
Best car dealership I’ve ever had Dennis Grant was especially helpful and personable along with the rest of the Casey BMW staff. They were patient and helped me get the best deal possi Dennis Grant was especially helpful and personable along with the rest of the Casey BMW staff. They were patient and helped me get the best deal possible without any hassle. They made my entire car buying experience easy and understandable. More
Outstanding Mike Lewis has been my service rep for many years! I can depend on his honest assessment of my car needs. He is dependable and keeps me informed thro Mike Lewis has been my service rep for many years! I can depend on his honest assessment of my car needs. He is dependable and keeps me informed throughout the service. More
IN LOVE WITH MY 2019 BMW X3 Love the respect that they show there's customers and very friendly environment. Can't wait for my next new BMW number three. Thanks again Love the respect that they show there's customers and very friendly environment. Can't wait for my next new BMW number three. Thanks again More
Exceptional!! Once again Lloyd and his team exceed my expectations. I've been a customer of Casey for 15 years, and I can't imagine purchasing my vehicle from any Once again Lloyd and his team exceed my expectations. I've been a customer of Casey for 15 years, and I can't imagine purchasing my vehicle from any other BMW dealership. The professionalism and family environment is an unbeatable combination. Thank you for patience and taking the time to truly know your customer. It speaks volumes!! More
Great experience! Mr. Lewis is very friendly and he calls and follows up as he says he would. Dealing with him makes the wait time less painful. Mr. Lewis is very friendly and he calls and follows up as he says he would. Dealing with him makes the wait time less painful. More
AJ Phillips & Joe Hargraves Thank you AJ for your excellent customer service. You kept me informed and explain to me in layman terms :).. what services my vehicle required and w Thank you AJ for your excellent customer service. You kept me informed and explain to me in layman terms :).. what services my vehicle required and why. Casey BMW will always be my dealership. I am looking forward to my next purchase in the new year Joe :). Thank you and happy holidays.. More