Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Casey BMW
Newport News, VA
1,647 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home.
If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on!
• We are a family-run business with family values, and we care deeply about our reputation
• We offer state of the art facilities along the Peninsula, as well as one in Williamsburg
• We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else
• We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly
• Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi!
• Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives!
For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,647 reviews
October 23, 2019
Top Rate Service From the time we arrived to the time we left we received friendly, honest and timely service unmatched by any other. The detail to respecting our time From the time we arrived to the time we left we received friendly, honest and timely service unmatched by any other. The detail to respecting our time and making it go as smoothly as possible was most important to them. Working with Aniyah was such a pleasant experience and being her first sale was a proud moment for all. Ryan's honesty and professional yet friendly attitude and attention to detail was spot on. Lloyd's expertise in paper signing made the process go smoothly and quickly. We have nothing but high marks for Casey BMW and their team. More
by joycepeskopos
October 22, 2019
Excellent Very satisfied with service. I would recommend k to anyone. Everything went smooth and his communication was great, he kept me informed on everything. Very satisfied with service. I would recommend k to anyone. Everything went smooth and his communication was great, he kept me informed on everything. Thanks More
by Eric deline
Employees Worked With
Kellen Poto, Kellen Poto
October 19, 2019
Helpful, honest, very kind This gentleman was so helpful and knowledgeable with all my questions and very patient with me every step of the way. Excellent customer service and This gentleman was so helpful and knowledgeable with all my questions and very patient with me every step of the way. Excellent customer service and an amazing experience. Won't push the car at you . But will go as far as possible to get you best price. More
by Efrain
October 19, 2019
Disappointed, after being a repeat buyer and loyal customer I have purchased three BMW 7 series from Joe Hargraves at Casey BMW, with the latest being the 2016 BMW 750i X drive, which I purchased brand new. I I have purchased three BMW 7 series from Joe Hargraves at Casey BMW, with the latest being the 2016 BMW 750i X drive, which I purchased brand new. I went to the dealership to look at the new BMW X7. I asked Joe Hargraves to evaluate my vehicle and let me know what my vehicle was worth. Joe called me at home and said he and Mr. Howell evaluated my vehicle and said they could offer me $42,900 for my vehicle on trade-in. What a shock!! He did not even offer me the low end of the trade-in value for my vehicle. The car has been garage kept, maintained by Casey and only has 9,680 miles on it right now. My wife and I considered this offer a direct slap in the face after being repeat customers at Casey BMW over the years. I informed Joe that he has lost a loyal customer and that I will go elsewhere in the future for my vehicle purchases, even if I have to go to another State. I cannot and will never recommend Casey BMW to anyone again. More
by VB
October 19, 2019
Awesome! Kellen was so helpful, I really appreciate the help, he was so knowledgeable and went the extra mile to ensure I got the car I wanted! Thanks ALOT. Kellen was so helpful, I really appreciate the help, he was so knowledgeable and went the extra mile to ensure I got the car I wanted! Thanks ALOT. More
by Atlantis bell
Employees Worked With
Kellen Poto, Trey Leggett, Kellen Poto
October 17, 2019
Greeted by Kellen as soon as I stepped out of my truck . Great 5 star experience. Exactly what you expect to get when u buy bmw luxury ! Definitely will be back for years to come and recommend to family and Great 5 star experience. Exactly what you expect to get when u buy bmw luxury ! Definitely will be back for years to come and recommend to family and friends . Kellen worked hard to make my deal on my 2020 x7 m50 happen . More
by JimmyDGreek
October 16, 2019
Airbag and warranty replacements Work done in a timely manner and Casey’s employees were great! I was given a BMW to drive as I live 40 minutes away and it was a two day repair. Hig Work done in a timely manner and Casey’s employees were great! I was given a BMW to drive as I live 40 minutes away and it was a two day repair. Highly recommend! More
by Casey Customer
Employees Worked With
October 14, 2019
Exceptional Service We are first time BMW buyers and Kellen made the experience stress free and enjoyable. He worked with our budget, answered all our questions, and got We are first time BMW buyers and Kellen made the experience stress free and enjoyable. He worked with our budget, answered all our questions, and got us in our dream SUV! Hands down best car buying experience out there! Go see Kellen and get to driving your dream car today! More
by JustinH
Employees Worked With
Kellen Poto, Kellen Poto
October 12, 2019
Ultimate Driving Machine Thanks to Joe I'm back in a BMW. 2nd BMW purchased with help from Joe, Keep riding the bike Joe! Thanks to Amanda for showing me the tech stuff. Thanks to Joe I'm back in a BMW. 2nd BMW purchased with help from Joe, Keep riding the bike Joe! Thanks to Amanda for showing me the tech stuff. More
by xyz22872
October 10, 2019
Super helpful! Super patient! Not pushy at all. Excellent service as expected from a great dealership! Will definitely buy again. Valued customer for life! W service as expected from a great dealership! Will definitely buy again. Valued customer for life! W More
by MarineCorps1775
Employees Worked With
Kellen Poto
