Cascade Subaru - Service Center

I thought I found a decent place to take my car for repairs but I was wrong. They gave me one price for repairs but when I went to pick it up, they charge me another. in other words, I got ripped off. repairs but I was wrong. They gave me one price for repairs but when I went to pick it up, they charge me another. in other words, I got ripped off. I have had many Subarus and I like them but if I can’t find a place that I trust to service them. My next car will have to be something else. It’s a shame though because I really liked the new Impreza RS. More

I had recently purchased a 2015 WRX from another dealer in Cuyahoga Falls. A month exactly after owner the car, the check engine light came on and was reading codes for the Transmission. After fighting too in Cuyahoga Falls. A month exactly after owner the car, the check engine light came on and was reading codes for the Transmission. After fighting tooth and nail to get to take my car down to that dealership(I live in Mentor, so it's a 50+ miles one way for me) and getting the run around, they finally did the smart thing and called Cascade and let them take over. Come to find out, not only did I need one of the O2 sensors replaced in the car, it also needed an entirely new transmission!! (I fully believe these codes were on before I purchased the car, as they ended up being in the "history" aka a "stored" code, and after some driving they conveniently popped on for me) Cascade squeezed my car in, and worked on is as quickly as they could, providing me detailed information each step of the way. Luckily, Subaru had done an extended 100,000/10 year warranty for the 2015 CVT transmission for the WRX. And I just made the cut at 95k miles. My car now has a new transmission and O2 sensor thanks to Cascade and their hard work! Both Todd and Ron in the service department were excellent, always answering my call or returning it as soon as they could. I appreciate greatly all the hard work they did to get my pride and joy back on the road. I don't trust many when it comes to doing work on my vehicles, but I would definitely recommend and be a return customer to Cascade Subaru! It is worth the drive! More

Excessive quotes and double charging Long time client of Cascade Subaru - two cars purchased and decades of service work. Unfortunately, their approach to service, at least on the Subaru Long time client of Cascade Subaru - two cars purchased and decades of service work. Unfortunately, their approach to service, at least on the Subaru side, has slowly gone downhill culminating with my recent experience. In to get some clunking fixed, which I assumed was the ball joints, and it was. $425 to replace. However, was also read a litany of other work that "needed" done totaling close to $2500. I asked for a breakdown along with costs that took a couple hours to received over two trys. Over half the recommended service was a "caution" category, most due "by time and/or mileage". That's not so bad other than the cost. Without sharing details but being advised by some mechanic friends the estimates were very high, I finally went to a well respected local shop. Total for all service there? $700. What's the worst about all of this that has made me finally switch and actually makes me mad? They recommended the 120K service (for $600), THEN broke out items that would be included in the service and quoted them separately as well. Yea - let's get paid twice for doing something. No thanks - you've lost a customer and gained someone who will advise friends and family to go elsewhere. More

Charged me for parts not used and did not refund me $168.08 In spite of the owner directing his staff to refund me the money I paid for parts that were not used, now one month later I still have not received th In spite of the owner directing his staff to refund me the money I paid for parts that were not used, now one month later I still have not received the refund. More

Ripped off bought a car on a Thursday, Sunday A/C no longer works.Bring it in Saturday I'm told and I did . They run a dye and a Stop leak ingredient and tell me bought a car on a Thursday, Sunday A/C no longer works.Bring it in Saturday I'm told and I did . They run a dye and a Stop leak ingredient and tell me the condenser has a leak and do nothing about it. They say it's working now. I get in the car and nothing and am told "there is nothing they will do. I've been in the building trades over 30 years and when I have a dissatisfied customer I run to make it right. I was taken for a ride. More