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Casa Ford Lincoln
El Paso, TX
340 Reviews
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Showing 340 reviews
July 31, 2016
Poor customer service, unethical business practices I rarely write reviews, but I feel others need to be aware of this business and their unethical business tactics. Me and my wife stopped by Casa Ford I rarely write reviews, but I feel others need to be aware of this business and their unethical business tactics. Me and my wife stopped by Casa Ford on July 9th, 2016. The first salesman that approached me was a guy by the name of Roberto. He was friendly, which we admired, however, I got straight to the point. I told him what specific vehicle I wanted and gave him the VIN number which I got from the website. We haggled with the manager and finally told him I would agree with a higher payment. In addition, we had a good trade-in and I was giving them a $1,000 down payment. Make a long story short, the deal didn't go through and we walked out without getting a new car. Upon looking at the salesman's paperwork where he started crunching numbers, it turns out they were trying to give us way below what our trade-in vehicle was worth. This was very upsetting, however, I gave them a chance.. The manager would not budge on the specific payment I wanted or the amount I wanted for my trade, even after I agreed to go with a higher payment. Big deal, me and my wife agreed to wait a little bit before looking at another dealership. Here's the main reason for writing this review and the reason I believe, in my opinion, that the dealership screwed up. Less than a week later, guess what? Roberto called my cell phone and asked if I had found a vehicle. I told him no. He said he had good news and to come in the dealership because they had new incentives. He called me my cell phone over the next several days, for a total of 4 times. I finally spoke to him and told him that the manager SHOULD HAVE settled for the specific monthly payment I was asking for. He said, "I know," and said he had new promotions, incentives and discounts. I sounded too good to be true. He continued by saying he was close to closing the deal and getting me into my new car at the right price and payment. In the end, the manager finally contacted me and said he would look into it. I explained to him our current financial situation. He said he would have Roberto call me back. Roberto did not call me back. I figured if he has already harassed me several times, they must be willing to sell me the vehicle on my terms. Instead, Roberto sent me a lame text message which included a high monthly payment I couldn't afford. It was worse than before. First I must say, this is very unprofessional on his part and on the part of Casa Ford. Why not call me back and discuss this matter over the phone? I contacted the dealership and looked at their website and realized that there is NO new incentives or promotions. It was a lie. This dealership should re-train their salesmen and teach them to NOT give customers false hope, empty promises and lie about new incentives and promotions being available and telling customers, "I have good news", when in fact they do not. This is misleading and false advertisement. This guy was just desperate to make a sale. The point is, DON'T LIE to customers! Even after I walked out that first day, they called me several times, but never made an effort to get me into the vehicle I wanted. Once a customer walks out, don’t call them back unless you truly have good news and are willing to make a sale on that customer’s terms. If you can't do it, drop it, move on to the next customer. Very disappointing to say the least. Buyer beware. More
by Benson5oh
Employees Worked With
Roberto
July 28, 2016
New Truck It was a good experience. Joe Colon is a good guy and it comes across in his dealings. He is the reason I have been doing business with Casa Ford for It was a good experience. Joe Colon is a good guy and it comes across in his dealings. He is the reason I have been doing business with Casa Ford for the past 9 years. While he does use Sales Techniques, I do not feel he is trying to out maneuver me. Joe and Alex help me accomplish what I needed with the truck deal. Very good and professional TEAM! More
by jerryrm77
Employees Worked With
Alex
July 27, 2016
New Truck This dealership went above and beyond to make sure that I was taken care of. Joe "Rocky" Colõn did any and everything that he could to make sure that This dealership went above and beyond to make sure that I was taken care of. Joe "Rocky" Colõn did any and everything that he could to make sure that my wife and I got a truck that would suit our needs. Once my wife and I found the truck we wanted we were turned down for the loan for it by every bank. Mr. Alex Aguirre the F and I manager had to personally call the banks and finally after 5 days got me approved for a loan. Words can not express the hard work of these two individuals. Without them I would have had to get a used truck in mediocre condition and who knows when it would've gave out, but because of them I am now in a brand new Ford F150 with everything under warranty I can not thank these gentle man enough. Definitly recommend this dealership with special regards towards Joe and Mr. Alex. More
by Ttthompson
Employees Worked With
Joe "Rocky" Colõn, Alejandro "Alex" Aguirre
July 02, 2016
Outstanding Teamwork Joe "Rocky" Colon is everything you would want in a salesman, attentive, knowledgeable, going the extra mile to find solutions, outstanding customer s Joe "Rocky" Colon is everything you would want in a salesman, attentive, knowledgeable, going the extra mile to find solutions, outstanding customer service, was looking for refinancing my daughter's car and bought a new one for my son instead. Joe is an asset to your organization. The person that did all the paperwork was equally outstanding but I can't remember his name, please ask Joe the man deserves the recognition as well. More
by Chemiz
Employees Worked With
Joe "Rocky" Colon
July 02, 2016
No service after the sale Check engine light came on on my under warranty F250 crew cab 4x4 that I bought at Casa Ford. Made an appointment and dropped it off Monday morning. Check engine light came on on my under warranty F250 crew cab 4x4 that I bought at Casa Ford. Made an appointment and dropped it off Monday morning. Didn't get it back till next Monday afternoon. 8 days. Everyday that I called they said Tomorrow. Then they charged me $100. to reprogram the computer-not covered under warranty-Duhh ? When they brought it out it was filthy dirty from being out in the rain and dust. I didn't even get 1 mile before the check engine light came on again. So I went back and they told me that I had to leave it again- another week ? No Thanks. Not the only Ford dealer in town. More
by poor service
Employees Worked With
Service managers at service
June 14, 2016
Best service ever. Mario Almieda Went in looking for a better suited car for my daughter she's going to be a first time mom. Mario met us right up front and he was like an answer to o Went in looking for a better suited car for my daughter she's going to be a first time mom. Mario met us right up front and he was like an answer to our prayer. He was not at all pushy with our many requests and low budget. He did everything in his power to help us get the kia soul. I appreciate everything he did. Mario is a gem among the salesmen if I do say so myself. More
by Maydelgadillo
Employees Worked With
Mario Almieda
June 08, 2016
Manny sigala El personal es muy amable y respetoso menos MANNY SIGALA pesimo servicio de parte de el DEVERIAN CAMBIARLE DE POCICION NO TIENE LA CAPACIDAD DE RESOL El personal es muy amable y respetoso menos MANNY SIGALA pesimo servicio de parte de el DEVERIAN CAMBIARLE DE POCICION NO TIENE LA CAPACIDAD DE RESOLVER UN PROBLEMA CON UNA LLANTA ADEMAS PREPOTENTE CON LA GENTE Y MISMOS COMPANEROS DE TRABAJO..... More
by Carguy
Employees Worked With
Manny sigala
June 03, 2016
Great Services My salesman Joe Colon was awesome, and very helpful. I would definitely recommend this salesman to everyone if you have to buy a new or used car, go t My salesman Joe Colon was awesome, and very helpful. I would definitely recommend this salesman to everyone if you have to buy a new or used car, go to Casa Ford Lincoln. More
by casa ford lincoln
Employees Worked With
Joe Colon
May 28, 2016
Great service This dealership was great. Awesome sales team that helped me find the right car for me and sent me home happy. Would definitely recommend this dealers This dealership was great. Awesome sales team that helped me find the right car for me and sent me home happy. Would definitely recommend this dealership to everyone! More
by Davidd
Employees Worked With
Pedro Rostro
May 27, 2016
Great Service My Salesman Onesimo De La Torre was very helpful, and I recommend him. If you have to buy a new or used car go to casa ford they have best cars in th My Salesman Onesimo De La Torre was very helpful, and I recommend him. If you have to buy a new or used car go to casa ford they have best cars in the market. More
by Jose Hdez
Employees Worked With
Onesimo De La Torre
