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Casa Autoplex

Las Cruces, NM

4.5
694 Reviews

470 West Boutz Road

Las Cruces, NM

88005

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Showing 694 reviews

July 10, 2015

Very helpful Very friendly and helpful overall a very good experience would recommend this dealership and staff. Has a Variety of options of cars to choose from. More

by EGARCILAZO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
July 06, 2015

New Car Purchase the Staff was super friendly, answered all my questions and delivered my car clean and full of gas. I am very happy with my purchase and would return More

by BECKYADEAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Saxon, Sarah Gallegos
July 04, 2015

all staff respectful, helpful, friendly. Had called sales manager before trip from Carlsbad, very straight forward, some confusion or miscommunication on price of car with or without auto tra More

by SGAMBLE0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marko (?), Andrea (?), Sarah
June 30, 2015

No idea of customer service or formality in this company. Terrible!!! Stay away... After 3 or more hours negotiating, they came up with a price for a new vehicle, and a trade-in price for my current vehicle. More

by mreyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bruce Weinrich, General Manager
Jul 24, 2015 -

Casa Autoplex responded

Mr. Reyes - first, let us apologize again for the mistake we made in your trade-in appraisal. While we do serve a lot of people with a high degree of quality, as you can see with our rating, sometimes mistakes are made. We understand your frustration with the process you encountered and why you have reviewed us with such a low score. We hope that we can change your mind about your review. However, we do feel the need to clarify the events so that people reading your review will have some context, as buying a car is such a large decision and should not be made lightly. Mr. Reyes drove from El Paso to look at our inventory. He stated that our prices were much lower and wanted to see how we could help him. After he chose a car and we reviewed his trade-in, and after much discussion, we came to an agreement. Before any contracts were signed, we found that we made a mistake on his trade value estimate. We had given him an estimate based on the wrong model vehicle. Once we used the correct information, we knew there was no possibility of giving him the same offer for his trade-in. We immediately informed Mr. Reyes and he declined the new offer. This mistake was entirely ours; however, we feel that our personnel and management maintained the high level of politeness and customer service that we expect them to treat all our customers with. It is important to note here as well that Mr. Reyes situations was handled by long time manager Pat Sullivan, not Bruce Weinrich as mentioned in his feedback. We understand that Mr. Reyes was frustrated by this process and we regret his experience. We are reviewing our process to prevent this from happening again but we also want everyone to know that when we make a mistake, we will admit it, and try to find options to ensure you get the best deal for your new vehicle.

June 19, 2015

Spot delivery scam artists They actual have you sign your documents electronicly so they can alter your information and change the contract after the fact. I got scammed the dea More

by stivot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Luis
May 28, 2015

Love my NEW 2015 Explorer Duane Perroult went out of his way to find exactly what we were looking for. He answered my questions and returned my calls. Found the exact one I wa More

by 2015 Explorer...Thank you
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane Perroult ,Sarah Gallegos, Pat Sullivan
April 28, 2015

A Great Way to Buy a Car Duane Perrault was the salesperson that made it a pleasant experience. He answered questions, was patient, and without pressure allowed me to make t More

by jdlp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Perrault
April 28, 2015

Great Customer Service I purchased a 2015 Honda and David Whitmore was my salesman. He was friendly, knowledgable, and professional. Finance department was also professio More

by Marina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Whitmore, Sarah (in finance dept.)
April 28, 2015

had a deal and they didn't complete their part Bought a 09 dodge caliber from Marcos in may. He promised me a check for tinted windows, and I never got it. He claims it was my fault for not doing More

by chrome01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marcos, cecil,
March 11, 2015

happy customer For a first time car buyer, my experience at Borman Honda was great. Raul was very helpful and friendly. The entire staff for that matter. I highly r More

by jtorres4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
raul gutierrez
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