Casa Autoplex

Adrian sent me the window sticker on a Ford F350 Diesel. I scheduled an appointment even though the truck was in transit. Once I arrived Adrian handed me over to a salesman. I was then informed that (becaus I scheduled an appointment even though the truck was in transit. Once I arrived Adrian handed me over to a salesman. I was then informed that (because of the pandemic) the price of computer chips had increased and that the price of the truck had increased by 4995.00 They cut the 4995.00 price increase down to 2995.00 and wanted me to pay the new price of almost 3000. over the original price on the window sticker texted to me by Adrian. Adrian is not trust worthy at all. With the 500.00 military discount it would have only been 2495.00 over the original 62150.00 window sticker I was sent (or so I was told). So by now I am beyond the 2495.00.. It is the principal that I was lied to and that by now I am wasting my time I told Adrian that I wanted to speak with him but he acted like he was on a phone call the entire time I was there. I have read other reviews that confirm the same deceptive practices. The sales guy was running back and forth and wanted us to initial on a paper so he could show Adrian that we were committed to a deal. How about this business committing to honesty. This place has no integrity and no respect for customers. They would not adjust my trade-in allowance or work in any way to remove that extra 2495.00. I was also not given a trade-in amount until they ran the vin and saw what the pay off amount was. I would suggest everyone to find another dealership. When it comes to ADRIAN DIAZ (SALES MANAGER) Believe none of what you hear and half of what you see when dealing with this business and especially Adrian. What a shame that I wasted my time and gas going to this circus. Oh yeah.. here are my initials...W.T.F.. More

I purchased my 2021 Honda Civic back in December 2020, Salesman Joey was helping my wife and I out with the sale along with his Manager Adrian. At first, they were real nice offered more than they provide Salesman Joey was helping my wife and I out with the sale along with his Manager Adrian. At first, they were real nice offered more than they provided. I traded in my expedition, once we had negotiated a trade in value, they took it upon themselves to change the numbers once they found out I owed less on my vehicle than they thought. They lowered the trade in value and presented me with a different contract. Once we confronted Joey and Adrian with the change, they said they messed up, they basically dropped the value of the trade in value and billed the difference since we owed less on the expedition. Next, with the purchase of my 2021 Civic they promised to tint my windows, which they never gave me the voucher. They promised me a dash mat which I received 6 months later. The dash mat I only received after I personally went to the dealership and complained. After I received the dash mat, they sent me the wrong dash mat. They also told me it took so long because I did not post a review on google reviews. That was never a stipulation of the dash mat. This sounds super unethical. The car came with minor scrapes and a minor dent that they promised they would fix, 6 months later and they still have not called to fix the issues as they promised. If you want a good buying experience order the car online, Borman is horrible and will over promise and under deliver. If they would have never offered any items, I would have still bought the car, but the fact that they promised all these items and then come back that they did not deliver due to me not leaving a review is unethical business practice. Google should be reviewing their reviews as they are trying to buy reviews. Borman will change the value of your contract be aware of Adrian the sales manager as he tried to change my trade in value even after we had negotiated the terms. Cannot stress enough!!! Look out for these guys. Mr. Joey, here is your review you requested for my dash mat. More

I purchased my 2021 Honda Civic back in December 2020, Salesman Joey was helping my husband and I out with the sale along with his Manager Adrian. At first, they were real nice offered more than they prov Salesman Joey was helping my husband and I out with the sale along with his Manager Adrian. At first, they were real nice offered more than they provided. I traded in my expedition, once we had negotiated a trade in value, they took it upon themselves to change the numbers once they found out I owed less on my vehicle than they thought. They lowered the trade in value and presented me with a different contract. Once we confronted Joey and Adrian with the change, they said they messed up, they basically dropped the value of the trade in value and billed the difference since we owed less on the expedition. Next, with the purchase of my 2021 Civic they promised to tint my windows, which they never gave me the voucher. They promised me a dash mat which I received 6 months later. The dash mat I only received after I personally went to the dealership and complained. After I received the dash mat, they sent me the wrong dash mat. They also told me it took so long because I did not post a review on google reviews. That was never a stipulation of the dash mat. This sounds super unethical. The car came with minor scrapes and a minor dent that they promised they would fix, 6 months later and they still have not called to fix the issues as they promised. If you want a good buying experience order the car online, Borman is horrible and will over promise and under deliver. If they would have never offered any items, I would have still bought the car, but the fact that they promised all these items and then come back that they did not deliver due to me not leaving a review is unethical business practice. Google should be reviewing their reviews as they are trying to buy reviews. Borman will change the value of your contract be aware of Adrian the sales manager as he tried to change my trade in value even after we had negotiated the terms. Cannot stress enough!!! Look out for these guys. More

Don't ever buy a vehicle from this dealership. It has been a nightmare trying to deal with them. We purchased a Ford F-150 from them in October 2020 and it is now Feb. 2021 and we still have not received been a nightmare trying to deal with them. We purchased a Ford F-150 from them in October 2020 and it is now Feb. 2021 and we still have not received the license plates for this vehicle. I had the vehicle about a week and the check engine light came on. Borman Ford service department told me to make an appointment which would be 2 weeks away and they would diagnose the problem. They were supposed to provide a second key for the vehicle which they never did. I will never deal with them again. More

We love our New 2021 Explorer.Borman Autoplex provided We love our New 2021 Explorer. Borman Autoplex provided excellent service and great salesman Richie Valenzuela. Mr. Valenzuela answered all our quest We love our New 2021 Explorer. Borman Autoplex provided excellent service and great salesman Richie Valenzuela. Mr. Valenzuela answered all our questions and made us feel comfortable with our purchase. More

Richie and Adrian Very helpful attentive knowledgeable. Better deal than El Paso. Trade in was good. Highly recommend . Great Incentives. Great service. We called prior to making the drive and asked for wh Better deal than El Paso. Trade in was good. Highly recommend . Great Incentives. Great service. We called prior to making the drive and asked for what we were looking for an SUV price n color. Upon arriving Adrain and Richie had an SUV exactly what we wanted and ended up buying it. More

We had the best experience in buying our new vehicle and the best customer service we are very happy and please with all the employees there thank you very much. the best customer service we are very happy and please with all the employees there thank you very much. More

We went into Borman Autoplex to look at the Hyundai Sonata. Braden Tidwell is the one that assisted us. He was very helpful explaining all the features of the car. When we decided we did want the Sona Sonata. Braden Tidwell is the one that assisted us. He was very helpful explaining all the features of the car. When we decided we did want the Sonata Braden and the Sales Manager Pat Sullivan worked to get us a good price on the car and also a good price on our trade-in. Their Finance Manager Martin Espinoza made that end of it go very smoothly. We would highly recommend Borman Autoplex. More

Excellent experience, so very glad I went in. Mike Washman Frank Marquez and Steven did an excellent job. I am very satisfied with my buying experience, Thanks Washman Frank Marquez and Steven did an excellent job. I am very satisfied with my buying experience, Thanks More

Poor Customer Service I called Borman Auto Plex on 05/05/2020 asking about pricing on a 4x4 Ford 150 Crew Cab. After being connected to the finance dept I was assured they I called Borman Auto Plex on 05/05/2020 asking about pricing on a 4x4 Ford 150 Crew Cab. After being connected to the finance dept I was assured they would call me back within the hour on some prices. Needless to say they never bothered to call me back but that's ok. I ended up buying a better truck at Bravo Chevrolet on that same day. Bravo Chevrolet knows how to treat their customers. More