Casa Autoplex

Braden, Miguel, Luciano, and Jasmine helped me immensely take care of acquisition of my vehicle values, and to trade-in and trade-up in a newer vehicle. With being previous Ford and Honda owners, and with t take care of acquisition of my vehicle values, and to trade-in and trade-up in a newer vehicle. With being previous Ford and Honda owners, and with the availability of new vehicles hard to find at a reasonable price in today’s market and economy. Braden and Miguel especially helped be patient with my situation with the recent passing of my husband Russell. Casa Auto really understood the meaning how important family is and I was hesitant at first to do stuff by myself, but with the help of family, neighbors, and the friendly staff at Casa Auotplex helped every step of the way even if it took a month or two to finalize everything. Thank you again, you have helped this lady greatly making it possible. I appreciate everyone involved. Outstanding service! Very supportive, and made me feel comfortable in making the decision was the right one. More

David and Braden helped me and Bob immensely to trade-in our leased Honda Accord Hybrid to a new Mazda sedan purchase. Their attentiveness, friendliness, and overall excellent knowledge helping me zero in w our leased Honda Accord Hybrid to a new Mazda sedan purchase. Their attentiveness, friendliness, and overall excellent knowledge helping me zero in what I really want made me decide sooner than later what was best for me in my situation. Their tenacity and eagerness to assist me with genuine interest made the overall experience beneficial and memorable. Thank you to them making the sales process most professional and no nonsense in what really mattered for me and my family. Miguel with Robert, and their management team should be proud of another satisfied customer. Thank you. More

We took our Odyssey several times for repairs. Despite fixing several things and spending thousands of dollars, the problem was never fixed. After one of the repairs, we had to go back so they cou Despite fixing several things and spending thousands of dollars, the problem was never fixed. After one of the repairs, we had to go back so they could put the parts back in that were left in the cargo area of the car. The warning lights that were repaired came on hours before we planned on trading in the vehicle. I stopped by to see what they could do. They said they would try to work with us in refunding the money we spent for repairs, but never even looked at the vehicle. Now they are lying and saying we wouldn't allow them to, and are refusing to make their mistakes right. I recommend staying away at all costs if you value your vehicle and money. More

In May of this year I ordered a 2024 Ford Ranger STX from Casa Autoplex. My salesman was Nathan Peterson. I received it August 30th. My ordering experience with Nathan, was great. I highly recommend, Nathan Casa Autoplex. My salesman was Nathan Peterson. I received it August 30th. My ordering experience with Nathan, was great. I highly recommend, Nathan Peterson and Casa Autoplex. Adam in finance was easy to work with also. All the employees I encountered were very friendly and quick to offer assistance. I had a good experience ordering a truck with Borman, and now I can say I have had a good experience ordering a truck with Casa Autoplex. More

Ok, so I called to get the recall completed on my Bronco Sport, and only had 2K left on 36K warranty. Spoke with Doug and he put me on waiting list for a loaner car. I live 3 hours away. Two weeks later h Sport, and only had 2K left on 36K warranty. Spoke with Doug and he put me on waiting list for a loaner car. I live 3 hours away. Two weeks later he called and told me to come and get my loaner and they would take care of my car. A brand new, 200 miles on it, Ford Ranger 4X4 and told me to keep it as needed. Dough handed me off to Roger and the two of them were just GREAT. They made me feel like family and the service was completed within a week so no complaints here at all. I wish I had found these guys earlier. The CASA Group has been known in New Mexico and West Texas since Wally Lowenfeld came to town. This is not an exception for their dealerships. I highly recommend CASE for Sales and Service. Rodger Norris, New Mexico More

Previous customer of Borman Auto Plex and Braden Tidwell. I came into Casa to trade in and upgrade my sedan to a brand new SUV. Thank you Braden, Stephen and Robert for treating me like family, meeting all m I came into Casa to trade in and upgrade my sedan to a brand new SUV. Thank you Braden, Stephen and Robert for treating me like family, meeting all my expectations and helping make this possible today. I'm truly blessed with the entire experience. Thank you CASA, home of the Nice Guys! More

Highly professional salesman, Braden Tidwell, extremely knowledgeable about the Honda products which made my buying decision very easy. Followup service has been perfect. Converted me from a Toyota Avalon knowledgeable about the Honda products which made my buying decision very easy. Followup service has been perfect. Converted me from a Toyota Avalon to new Honda Accord Hybrid touring. I have been a Toyota owner for past 20 years, and Braden convinced me on the advantages of switching to Honda. He provided good insights and resource of information on different factors with each manufacturer and new vehicle franchise. Offered a fair trade allowance to trade-in and trade-up. The management with Miguel and Stephen has been good hospitality. Casa has made me a place feeling like they are truly Home of the Nice Guys! More

I leased a 2024 Mazda CX-50 through Casa Autoplex in April of this year (2024) and can say unequivocally it was the worst car leasing/buying experience I ever had the displeasure of suffering through. T April of this year (2024) and can say unequivocally it was the worst car leasing/buying experience I ever had the displeasure of suffering through. This dealership was much more transparent and competently managed when it was Borman Autoplex. Here is summary of my experience with the dealer. It took 8 hours over the course of three separate days to finalize the lease. Much of the delay in finalizing paperwork is that staff had little to no experience in completing the paperwork for a lease of any kind. As with the case with many dealerships, I was pressured to sign on the same day I visited the dealership to inquire about a new lease. The justification, as the salesman explained, was because they couldn't promise they would be able to hold the particular vehicle I was interested for the following day due to my salesmen leaving for the remainder of the week. The monthly payment for my lease changed every day that I visited the dealership to sign the lease. Dealer was not transparent as to how the month to month payment was calculated. It took several requests for a more transparent financial breakdown that amounted to more than a few scribbles of numbers on a piece of scrap paper before the dealer relented. Dealership conveniently forgot to include State Taxes and the last month of the lease into the final cost calculation for the month to month payment. The only informed me of this on the day I returned to sign the final paperwork. The dealer also failed to do this proper calculation for an acquaintance who recently financed a Mazda vehicle through them. Once is a mistake, twice is a pattern. Dealer promised a refund for all the trouble and inconvenience of the lengthy leasing process. Yet here we are 2 1/2 months later and no refund. Dealer forgot to inform me that my license plate was available for pickup when it had arrived at their facility. It had been in their possession for over a month before they called me. The credit application the dealership had me complete triggered security freezes with two of the three major credit reporting bureaus. This was not the case with any of the other Mazda leases I've had in the last 9 years. Due to my poor experience with Casa Autoplex, I will not be returning to this dealer for any future sales or leases. More

Braden Tidwell our sales man worked with me when it was Borman Autoplex when Bruce was manager with a new Hyundai Tucson, and now returning customer on a new Honda CRV Hybrid with same “Wow factor. “ The e Borman Autoplex when Bruce was manager with a new Hyundai Tucson, and now returning customer on a new Honda CRV Hybrid with same “Wow factor. “ The entire team was professional and easy to communicate with. They answered all my questions.. A special thanks to Braden, and his Casa manager with Miguel, Stephen, and Aaron whole finance team who got me the best deal they could . If you are thinking about purchasing a car, try this company first. There is a reason why they call it Home of the Nice Guys- Yeah! Thanks 😊 Star McKinney More

Very clean dealership, clean bathrooms, everyone very respectful and good to talk to. Easy to locate on map respectful and good to talk to. Easy to locate on map More