Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Carville's Auto Mart

Grand Junction, CO

Overview
Employees
Reviews
Vehicles
4.7
468 Reviews
Carville's Auto mart sets the standard for providing quality, affordable pre-owned automobiles as well as giving back to the community that supports its business. This teamed with quality service provides the customer with a very positive and memorable purchasing experience. Customer Satisfaction is the number one goal. Their commitment to the customer prevails before, during and after the sale. The distinction of a "Dealership with a Difference" will be earned with each and every customer. Come experience why over 40,000 people drive a car from Carvilles Auto Mart. Carville's Auto Mart "A Dealership With A Difference"
Contact Dealership
View Awards

2507 Highway 6 and 50

Grand Junction, CO

81505

Directions

By Type

Showing 468 reviews

September 16, 2016

Carville's Is Awesome!!!! We just bought our Avalanche from Carville's..Great ,friendly staff!!Very helpful and they made it possible to get our new vehicle! Elizabeth was our More

by Walkerfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Walton
Report | Print
September 12, 2016

Very upsetting My boyfriend and I bought a vehicle from here. Worst mistake ever. In the 2 months we have had the vehicle we have had so many mechanical problems. We More

by Emme13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rose Oviatt, Tory Turpin
Report | Print
Sep 20, 2016 -

Carville's Auto Mart responded

Emily I hope that I have helped resolve the issues that you were having with your vehicle and changed your perception of our dealership and how we take care of our customers. I know both Tory and Rose worked very hard for you and earned business but due to relocation of the service department it caused poor communication between our service department and yourself which has now been resolved so others do not experience the same issues you had. I hope this has not tarnished your view of the entire dealership. It was also very unfortunate that the new compressor ordered from O'Rileys was faulty and prolonged the repairs on your vehicle which is not in fault of Carville's Auto Mart but we were able to make it right and get your vehicle back to you with the working A/C. I look forward to meeting with both of you this Friday and if at all your feelings have change, Tori and Rose as well as myself and the entire dealership would love if you could share your positive experience with others.

September 09, 2016

Purchase review Had a very good experience at their dealership, people were friendly and very helpful took the time to find us what we needed and could afford. I will More

by Jgreen62
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Foos
Report | Print
August 10, 2016

Blessing We have never been into a dealership like this! My husband and I must have gone to half a dozen dealerships that day and honestly were about to give u More

by Chrissy and David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darin Carville, Zack Haring
Report | Print
August 05, 2016

First car purchase experience Zack was absolutely amazing when helping me purchase my first car! He wasn't pushy, gave me all the right facts, and kept no secrets from me! He got m More

by lromano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Haring
Report | Print
August 03, 2016

The best salesman ever Bill Jones was amazing to me. He is the best salesmen ever. He made it si eady to buy a car. I was so comfortable with him. I never brought car a More

by Cathydavis97
Recommend Dealer
Yes
Employees Worked With
Bill Jones, Nick Sites
Report | Print
August 01, 2016

Dishonest ran a credit report before given permission to do so. Ask if running my credit report was going to affect my credit score. Was told that it would not More

by Bonne Neffendorf
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Sites
Report | Print
Aug 09, 2016 -

Carville's Auto Mart responded

Bonnie, after speaking with you and reviewing the events that took place it is apparent that you were aware that you were co signing for your son Colton Mason. Colton called you from the dealership and talked to you about co signing for an automobile he was interested in and you agreed to help by co signing. He then handed his cell phone to Nick who took all of your information from you including SSN#, birth date, residence information and work information to obtain financing. The fact you were applying for credit to help your son get financing for a vehicle does not effect your credit score, but the recent derogatory credit most likely did. Per our conversation the last time you had checked your credit was in March of 2015 when you applied for car credit at Kia. Since then you had multiple late payments on your Western Rockies installment loan, and you are currently past due 2 payments on your credit card. Other things such as taking on a new car payment increasing your debt to income can also effect your credit score. Since you have not seen your credit score since taking on the new car payment and with the recent derogatory credit these events are the reasons your score have dropped. Furthermore there are several reporting agencies which scores are vary between all sources. You had mentioned that you are basing your changed credit score from credit wise a site provided by your credit card company, this is not what a dealership looks at to obtain financing. The score you received from Kia in 2015 would have been from a Trans Union, Equifax, or Experian. You had stated you now are a 546 on credit wise but those scores differ from what we pulled for Trans Union a 599, 612 on Equifax, and 620 on a Experian. So as you can see all scores vary greatly depending on what site you use. A credit inquiry is not a hit to your credit but your recent derogatory payments will have effected your credit score. We would be more than happy discuss ways to improve your credit but only you can repair the recent damage you have done by those untimely payments. I believe now after speaking with you on the phone I think you understand that we are not responsible for your credit score dropping and I hope you will reconsider your review that you have left tarnishing our dealerships reputation. Please understand that I have 40 employees that I take care that all have families and pay rent and it is reviews like this that make it hard for them to earn a living and feed those families. I talked with Nick and informed him to make sure that all customers are aware of the full financial process when when an application is completed so there is no confusion in the future. We all worked very hard to help your son get a truck over a 3 day period and its a shame that all that hard work resulted so negatively . If you have any other questions please contact the dealership and we would be more than happy to assist you.

Aug 23, 2016 -

Carville's Auto Mart responded

"Bonnie, after speaking with you and reviewing the events that took place it is very apparent you were well aware that by giving your complete information including your social security number you were co-signing for your son Colton Mason. Colton called you from the dealership and talked to you about co-signing for an automobile he was interested in and you agreed to help him.. He then handed his cell phone to Nick who took all of your information from you including SSN#, birth date, residence information and work information to obtain financing. The fact you were applying for credit to help your son get financing for a vehicle does not effect your credit score, but by the looking at your report your recent derogatory credit most likely did. Per our conversation the last time you had checked your credit was in March of 2015 when you applied for car credit at Kia. Since then you had multiple late payments on your Western Rockies installment loan, and you are currently past due 2 payments on your credit card. Other things such as taking on a new car payment increasing your debt to income can also effect your credit score. Since you have not seen your credit score since taking on the new car payment and with the recent derogatory credit those events are the reasons your score have dropped. Considering also there are several reporting agencies which all scores vary between each different source so your scores can be different. You had mentioned that you are basing your changed credit score from credit wise a site provided by your credit card company. Credit Wise is not what a dealership looks at to obtain financing. The score you received from Kia in 2015 would have been from a Trans Union, Equifax, or Experian. Also a credit inquiry will not put a big hit to your credit and again it was the recent derogatory payments will have effected your credit score. We would be more than happy discuss ways to improve your credit but only you can repair the recent damage you have done by those untimely payments. I believe now after speaking with you on the phone and email conversations I think you understand that we are not the ones responsible for your credit score dropping and hope we have helped show you ways that you can improve your credit score.

July 29, 2016

Great for first time car buyer Excellent customer service. Salesman were not pushy like they usually are. They stuck to my budget and were very flexible with numbers. I had a great More

by Paonia26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sites, Zack Haring
Report | Print
July 29, 2016

Awesome dealership great staff Nick is great. He helped me when I thought I had lost all hope. My car i has was barely running and they helped me get a reliable car. Nick even c More

by Tmond0713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sites
Report | Print
July 19, 2016

Awesome Tory has been very helpful and has went out of his way to make sure to get us into a vehicle that fits our needs and budget. Not pushy, very kind and More

by bmgibson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tory Turpin
Report | Print
1
...
36
37
38
...
47