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Carville's Auto Mart

Grand Junction, CO

4.0
362 Reviews
Carville's Auto mart sets the standard for providing quality, affordable pre-owned automobiles as well as giving back to the community that supports its business. This teamed with quality service provides the customer with a very positive and memorable purchasing experience. Customer Satisfaction is the number one goal. Their commitment to the customer prevails before, during and after the sale. The distinction of a "Dealership with a Difference" will be earned with each and every customer. Come experience why over 40,000 people drive a car from Carvilles Auto Mart. Carville's Auto Mart "A Dealership With A Difference"
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2507 Highway 6 and 50

Grand Junction, CO

81505

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Showing 362 reviews

March 21, 2016

get the right salesman we have always been picky on our salesman. Jarod is a straight shooter and does all that he can to make everything balance out or lean more in the buy More

by LemonClan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarod Stone
March 11, 2016

over the top Just purchased a new truck from Carville's. Bob Salazar was simply outstanding. He was knowledgeable, straight forward, low pressure, and had my bes More

by Johnk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Salazar
March 09, 2016

Great experience Jarod provided outstanding service on all levels, and his pleasant, down-to-earth personality made the potentially stressful experience of purchasing/ More

by guitred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarod Stone
March 05, 2016

super excited Rose was awesome! Super easy to work with and as excited about the sale as me! Love love love the new car! Thanks so much Rose! More

by happyrach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Oviatt
February 28, 2016

Great time I gave jarod a 5 star because he were polite and he helped me out as much as possible I really couldn't have ask for more More

by Eder32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarod Stone
February 26, 2016

excellent customer service As returning customers, we were very pleased to work with Jarod again. He got us into a new car that we love, and his customer service was stellar! T More

by codi34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarod Stone
February 22, 2016

excellent process we shopped a little pick-up, agreed to buy it, prices was great and the truck in excellent condition. Over the next week my circumstances changed an More

by Lyman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darin Carville, Adam Reynolds, Bob Salazar
February 19, 2016

So helpful We worked with Lucas and Darin and we're able to get a new camper!!! They were awesome Lucas helped me over the phone on his day off!! And Darin worke More

by Marissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darin Carville, Lucas Hotz
February 17, 2016

Jared made the purchase easy, and with no pressure I got a great vehicle from Jared, he addressed all of my concerns and desires and worked out a great price for me. Now several days later I am even h More

by Rogue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarod Stone
February 16, 2016

WORST CUSTOMER SERVICE EVER Except for the terrible experience that I just had that I will make sure to add to that page and a few other by the end of the evening. Last week More

by Haydenxclass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zack Haring
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rose Oviatt
Mar 29, 2016 -

Carville's Auto Mart responded

Hayden, I am sorry that you feel our customer service did not meet your expectations and our standard superior customer satisfaction. After speaking with you on the phone I think you do feel differently about the misconceptions of your experience and the car you where interested in. Much of your dissatisfaction could have been eliminated had you stayed long enough to find out that when Bob went to get the keys from the manager he did not clarify it was you who was wanting to test drive it and the manager told him that it was being sold. It was a simple misunderstanding which was quickly corrected but you had already left before Bob had the chance to speak with you. When you had called earlier it was extremely busy and Rose who had taken your phone call was there to help deliver a car on her day off, she left shortly after you spoke with her but not before she pulled the car out like she said she would. After replaying your phone conversion it was clear she did not say she was going to be at work at 5:00 when you arrived but did say the car would be ready for you as it was. The car was also not ready for sale which is why you had not received a call from your original salesman and Rose retrieved the car from our detail department which is why the carpets were still a little wet from shampooing. The following day your original salesman did give you a call after his day off and you did get the opportunity to drive the car and decided it was not what you wanted after all. We do apologize for the misunderstanding and the owner did offer to pay $30 for the extra 9 mile trip from Fruita which well would have covered any expenses for the inconvenience. I hope we will get the opportunity to better assist you in the future on your next purchase.

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