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Carville's Auto Mart

Grand Junction, CO

4.2
369 Reviews
Carville's Auto mart sets the standard for providing quality, affordable pre-owned automobiles as well as giving back to the community that supports its business. This teamed with quality service provides the customer with a very positive and memorable purchasing experience. Customer Satisfaction is the number one goal. Their commitment to the customer prevails before, during and after the sale. The distinction of a "Dealership with a Difference" will be earned with each and every customer. Come experience why over 40,000 people drive a car from Carvilles Auto Mart. Carville's Auto Mart "A Dealership With A Difference"
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2507 Highway 6 and 50

Grand Junction, CO

81505

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Showing 369 reviews

July 19, 2016

Awesome Tory has been very helpful and has went out of his way to make sure to get us into a vehicle that fits our needs and budget. Not pushy, very kind and More

by bmgibson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tory Turpin
July 17, 2016

Everyone was super nice and extremely helpful!!! They had the vehicle we wanted and gave us more than we expected to get out our trade-in vehicle! Great experience will definitely use this dealership More

by Kacf17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tory Turpin
July 01, 2016

Amazing customer service When we went in we were up in the air if we planned to come away with anything. Nick helped us find exactly what our family needed and then some witho More

by Nichbelcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sites
June 26, 2016

Really needed to upsize Due to our increase of family size we wanted to get a vehicle that would accomadate our needs.. My husband and I were worried that we would qualify to More

by rmfdchavez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sites
June 17, 2016

We were in desperate need of a car My fiance and I work full time and share one vehicle, and that vehicle no longer functioned and we needed a new car ASAP. After spending all day going More

by Leggo_my_eggo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tory Turpin
June 16, 2016

Consistent Reliability I just purchased my third vehicle from Carville's. Each time I have appreciated the way they met my needs. Their inventory gave me a great opportunity More

by THOMAS E LILLPOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Sites
June 11, 2016

Thanks Nick After being turned down all over town for financing we turned to Carvilles. First impression to be honest, sucked. An older salesman was rude and we w More

by Kathi Wallace
Recommend Dealer
Yes
Employees Worked With
Nick Sites
June 09, 2016

Can't believe they are still in business. Terrible company Carville completely screwed my husband and I over. I purchased my vehicle from them back in October 2015. The PT Cruiser (Loser) that I bought from th More

by shewitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicole - service manager, Michelle Serrano, Adam Reynolds, Jerry Young
Jun 28, 2016 -

Carville's Auto Mart responded

Levi, we have helped you many times with the issues you that you were having with your car. Just in dealer expenses we have done over $2500 in work at no cost to you on your 2004 PT Cruiser. These repairs were non covered items as well as you went over on the basic power train warranty of 12 months/12000 miles that we helped financed for you at $995. Since you've owned the PT Cruiser you have put 13,618 miles in just 7 months with no maintenance records showing up keep on your vehicle and now have let it repossess after writing a bad check for payment and going over 30 days past due. Looking back we helped you considerably when you originally came to us and purchased a Mazda RX8 in August of 2015. Unfortunately you lost your job during the funding process and the bank would no longer provide financing since you were not working. You drove the RX8 for over a month before you brought it back to us and we waived the day and mileage usage fees and helped you get into another vehicle by financing you in house on the 2004 PT Cruiser even though you did not have a job. As you stated the car ran great at first which was 5 months not 2 months as you claimed, before you brought it in for an overheating problem on 2/24/2016, this was after you put over 9,000 miles on it since you purchased it on 9/24/2015. We repaired the radiator and diagnosed an air bubble in the system at no cost to you and that seemed to take care of the issues until after another 1000 miles on 3/10/16 you brought it back to us again for overheating. At that time we spent $2108 on replacing the radiator, water pump, timing belt and an engine mount all at Carville's Auto Mart's expense to help you since these were non covered items. Again the car was fine for a little over a month and another 1000 more miles when you started having issues of it using excessive oil and smoking. We had it taken to an outside facility on 4/15/2016 who could get a diagnosis sooner so we could get it repaired for you. The diagnostic was that it had a bad turbo and it was blowing oil through the top of the engine thou later inspections show that it was not the turbo but the valve cover gasket. I spoke with the owner of the shop and he stated he told you not to drive the vehicle until it was fixed because it was losing so much oil. Not taking his recommendation you drove the vehicle for another month and putting 2258 miles on it in that condition before bringing it to us on 5/19/2016 with oil covering the windshield which is when we did a valve cover gasket for you. We made an agreement that we would do it at our dealer cost of $280 and we would take a hold check but you needed to for it pay it since you now have owned the car for 7 months and put 13,419 miles on it. However instead of giving us the check you took off with the car without paying for the repairs. At this point you wrote a bad check to us for payment, were over 30 days late and skipped out on the repair bill and we were still trying to help. Since that repair you drove the car 200 more miles before it failed which is most likely due to the 2258 miles driven when advised not to with the major oil leak from the valve cover gasket and running with little to no oil for that last month. You could also show no oil changes or service for the last 7 months and 13618 miles you put on the vehicle. At this point I feel there is not much I can help with now being you told us you will not be paying for the car and let it repossess.

June 04, 2016

I had a great experience. . ..went to look. Drove away in a 2015 Nissan note! Zach went out if his way to get me into the car I wanted in just a few hours! Highly recommend! 5 More

by Jaynenote
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Haring
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2016

Go See Tory At Carvilles The sells man Tory Turpin down at carvilles got us into a nice newer car for practacly nothing he made our experience at carvilles relaxing and stress More

by derrick77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tory Turpin
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