Carver Toyota of Columbus - Service Center

Happy to help Even though it appeared that they were swamped when I arrived, I was greeted by 2 employees who were happy to assist me and get me on my way. Even though it appeared that they were swamped when I arrived, I was greeted by 2 employees who were happy to assist me and get me on my way. More

Missed diagnosis After a tire rotation, they told me I had an out of round tire. The tire store said it was a bent rim. Don't know who to believe After a tire rotation, they told me I had an out of round tire. The tire store said it was a bent rim. Don't know who to believe More

Great service at reasonable prices I regularly have my Lexus 460 serviced at Carver. It is far more convenient and reasonably versus a dealership in Indy. They have access to the Lexus I regularly have my Lexus 460 serviced at Carver. It is far more convenient and reasonably versus a dealership in Indy. They have access to the Lexus service record and parts. Dale knows the car and what needs to be done. More

Service experience Nathan was very helpful and knowledgeable. The estimate for corrective action was excessive for the type of work to be performed. I will be perfor Nathan was very helpful and knowledgeable. The estimate for corrective action was excessive for the type of work to be performed. I will be performing the work myself. More

Friendly, courteous & reputable Took our truck in for scheduled maintenance (major). I did not feel any pressure to add items to the ticket - in fact, I was told that a couple of th Took our truck in for scheduled maintenance (major). I did not feel any pressure to add items to the ticket - in fact, I was told that a couple of the items I asked about replacing were really not needed at this time. Everyone we dealt with was courteous & professional. The technician who wrote up our ticket took pains to explain everything in detail and answered all our questions. He kept us apprised of the status throughout the day. We utilized the free shuttle to the Outlet Mall - we had essentially no wait time on either end. More

65 K Maintenance OK, not much to do at 65 K, but still an important review of my Prius All was fine and just a short time to make sure everything was in expected cond OK, not much to do at 65 K, but still an important review of my Prius All was fine and just a short time to make sure everything was in expected condition. No long wait and I enjoy looking at what's new and for that matter what's used in the Toyota lot. I know I can count on the service center personnel to be professional and as fast as possible and honest in their review. More

Excellent overall experience Excellent service, friendly staff, very clean and orderly service area, quick and thorough work. Nice clean waiting area. Service writer explained al Excellent service, friendly staff, very clean and orderly service area, quick and thorough work. Nice clean waiting area. Service writer explained all work completed. Not sure why my review has to be 25 words long though. People don't like to read long reviews! More

Service Took 3 trips to get everything done (1st time they forgot to do something, 2nd time, found another problem which entailed needing to order, so require Took 3 trips to get everything done (1st time they forgot to do something, 2nd time, found another problem which entailed needing to order, so required a 3rd trip). More

6 month service Excellent follow-up on appt. Arrived early and was greeted asap. Waiting room was clean and well appointed. Service was completed 15 min before I wa Excellent follow-up on appt. Arrived early and was greeted asap. Waiting room was clean and well appointed. Service was completed 15 min before I was expecting and the service rep explained what was performed and I was out the door. Great service! More

Excellent service! Friendly and knowledgeable Customer service was excellent. Larry Newman, who was my service advisor was very knowledgeable. He explained all prospective maintenance, so I coul Customer service was excellent. Larry Newman, who was my service advisor was very knowledgeable. He explained all prospective maintenance, so I could make informative choices on service. Also, provided detailed information about 100,000 mile service maintenance. More