Carver Toyota of Columbus - Service Center

The dealership called me to offer a special for an oil change and tire rotation. We made an appointment for Dec 5 at 10am. When I arrived at 10, there were vehicles lined out the door. I was told they 'we change and tire rotation. We made an appointment for Dec 5 at 10am. When I arrived at 10, there were vehicles lined out the door. I was told they 'were a little behind ' and it would be an hour and a half max. At 12:05, I walked out to see when I would be finished. My vehicle was in the completed line. Not sure how long it had been there. Not sure the purpose of an appointment when it takes over 2 hours for an oil change. I won't be returning. Service department seems very disorganized. More

I had a good experience, the person in service was kind, nice and smiling, I appreciate that. Only on this time the service took 1h40m aprox, that is more than normal. nice and smiling, I appreciate that. Only on this time the service took 1h40m aprox, that is more than normal. More

I made an appointment with Jordan on Wednesday to come in at 11 Thursday morning and when I arrived the appointment was never made. at 11 Thursday morning and when I arrived the appointment was never made. More

Staff professional. .wait time good Waiting area clean Enjoyed coffee and snack..pricing comparative to others .wait time good Waiting area clean Enjoyed coffee and snack..pricing comparative to others More

Fixed problems Took the time to fix the problems for my vehicle to function properly. vehicle to function properly. More

I specifically asked for you to remove the gooey mess on my windshield from your service stickers and it was not done after being told it would be taken care of. my windshield from your service stickers and it was not done after being told it would be taken care of. More

I was very frustrated with the electronics of our Rav 4. The car was reprogramed and explanations were provided. I’m a happy customer and will return for service Thank you for your patience and understand The car was reprogramed and explanations were provided. I’m a happy customer and will return for service Thank you for your patience and understanding. I appreciate your desire to make things “right.” More

Efficient and professional Took time to explain the service being provided, cost and time estimate as well inspection results service being provided, cost and time estimate as well inspection results More

They have great sale people,Nick is the best works for you and with you for best deal for dealership and you. you and with you for best deal for dealership and you. More

I made the appointment, arrived on time, they were ready for me and I was back on the road in about an hour for me and I was back on the road in about an hour More