Carver Toyota of Columbus - Service Center

This was the 2nd time in two visits to CARVER Toyota that I've had to replace my wheel covers due to them coming off after having my car serviced and tires rotated there. YOUR service staff failed to prope I've had to replace my wheel covers due to them coming off after having my car serviced and tires rotated there. YOUR service staff failed to properly secure them back on the wheels after the tire rotation.... More

I was checked in promptly. The service advisor was courteous, followed my requests & reviewed the service done & indications for my next visit. I was very happy with my visit. courteous, followed my requests & reviewed the service done & indications for my next visit. I was very happy with my visit. More

On time. Finished when I expected. Good coffee in waiting area. Pleasant greeting when arrived. Closest dealer to me. Came in for recall work that had to be done by a Toyota service department. waiting area. Pleasant greeting when arrived. Closest dealer to me. Came in for recall work that had to be done by a Toyota service department. More

Fast, friendly, reliable service with reasonable prices. I will not go anywhere else for service on my Highlander. I can't remember the gentleman's name who helped me, but he is the nicest guy. I will not go anywhere else for service on my Highlander. I can't remember the gentleman's name who helped me, but he is the nicest guy. More

Service dept is absolutely amazing! They are always patient with my mom, very friendly. She has difficulty hearing but they take the time to make sure she understands everything thoroughly. Keep up patient with my mom, very friendly. She has difficulty hearing but they take the time to make sure she understands everything thoroughly. Keep up the fantastic service! More

Good service, on time delivery, charm agent attending, no complaints so far. Although I can’t find the divider on the mug holder, pls check if it dropped during the service complaints so far. Although I can’t find the divider on the mug holder, pls check if it dropped during the service More

Friendly, helpful, on time service. I need to make sure my car runs well as I am a caregiver for my husband and rely on it to get us to appointments. With needing to bring it in when I have a caregiver at my car runs well as I am a caregiver for my husband and rely on it to get us to appointments. With needing to bring it in when I have a caregiver at the house, the promptness and courtesy and answering any questions I may have about the car, I always feel reassured after being there. More

Please tell your staff to wear masks! I walked in to the garage to drop off and pick up my car and was horrified to see that on both days, while nearly all customers were wearing masks, no customer-side ser garage to drop off and pick up my car and was horrified to see that on both days, while nearly all customers were wearing masks, no customer-side service center employees were. I needed to get closer to one staff member to hand off and pick up my keys, and he did not put a mask on for this interaction. I find that unacceptable for many reasons, including that there is a statewide mask mandate in Indiana. How is your dealership customer-focused if your staff willingly interacts with customers who are themselves wearing masks and staff do not? I cannot in good conscience recommend your service center without better safety protocols in place. More

The ppl that worked with us that day were pleasant and professional. We appreciate their knowledge of the situation and giving us honest information about it. Can't remember the name of the lady who hel professional. We appreciate their knowledge of the situation and giving us honest information about it. Can't remember the name of the lady who helped us More

I was able to schedule the appointment easily. My repair and oil change was completed faster than estimated. My car had an issue afterwards, but Dale fixed it right away. and oil change was completed faster than estimated. My car had an issue afterwards, but Dale fixed it right away. More