Carver Toyota of Columbus - Service Center

Poor communication on helping customers. Charged me for an oil change that should have be covered by Customer Care. Charged me for an oil change that should have be covered by Customer Care. More

Replaced the battery but did not reset the instrument panel consequently the clock was wrong and the phone needed to be reconnected. MPH was set to KPH. The seemed to be more interested in getting me in panel consequently the clock was wrong and the phone needed to be reconnected. MPH was set to KPH. The seemed to be more interested in getting me in an out rather than doing a complete job. More

Feel they were being dishonest and trying to extort money from me and didn't want to listen or assist with my Tacoma issue.. from me and didn't want to listen or assist with my Tacoma issue.. More

I was told 3-4 hours. When I went to pick up my vehicle 3 1/2 hours later I was told it would be another 3-4 hours. I wouldn’t mind this time if I had planned for it. It w When I went to pick up my vehicle 3 1/2 hours later I was told it would be another 3-4 hours. I wouldn’t mind this time if I had planned for it. It was 4 days before Christmas and I had a lot to do. I was told it was a scheduling issue because different technicians were working on the rotation, oil, and brake job. This is all fine - just let me plan for a whole day of not having my vehicle. After my complaints, my husbands phone call, and the courtesy driver said he would try to hurry them along - I did get a phone call earlier than expected. This was a huge inconvenience that I believe could have been avoided. More

Friendly customer service and they were able to get me in and out quickly. Excellent and out quickly. Excellent More

Excellent Service, Knowledgeable and friendly staff. I will differently use this Dealership for all my needs. Thank you. I will differently use this Dealership for all my needs. Thank you. More

I find the Service Provided to be Professional & Efficient. Always keeping one informed on the Status of their Vehicle. Efficient. Always keeping one informed on the Status of their Vehicle. More

Always good. Very professional and gets job done. No complaints. I could recommend service department to others but won't give you another review. Very professional and gets job done. No complaints. I could recommend service department to others but won't give you another review. More

In 11/22 as part of my 30,000 service the desk rep insisted that I was to have my brake fluid replaced. Manual said it should be checked. I ended up paying $180+ unnecessarily. Called service manager insisted that I was to have my brake fluid replaced. Manual said it should be checked. I ended up paying $180+ unnecessarily. Called service manager in early 2023 three times and left messages, never got a call back. Finally talked with Shawn and he said the best that you could do was give me a free oil change. I have purchased three new cars from you. Not happy! More