Carver Toyota of Columbus - Service Center

Excellent service for many years. Service staff very professional and knowledgeable. Waiting area very comfortable. professional and knowledgeable. Waiting area very comfortable. More

All good except someone (probably accidentally) reset both the #1 & #2 automatic seat adjustments. Due to the difficulty in programming I now have to drive 35 miles to have the settings restored. both the #1 & #2 automatic seat adjustments. Due to the difficulty in programming I now have to drive 35 miles to have the settings restored. More

They seem to build a long term relationship. The building is always clean. They know my name. is always clean. They know my name. More

Our first experience as we are new to the area. Courtney in Service was pleasant and helpful to schedule and complete the check up on our new Highlander Hybrid in Service was pleasant and helpful to schedule and complete the check up on our new Highlander Hybrid More

Such a lack of communication as compared to other dealerships I use. Had to call repeatedly trying to get anyone to tell me wat was going on with the vehicle and always got a recording for which no dealerships I use. Had to call repeatedly trying to get anyone to tell me wat was going on with the vehicle and always got a recording for which no one ever returns your call. Finally I called and said don’t give me a recording !! Will not be back. There is a Toyota dealership in Madison which we will go to if we have to but u guys should take some lessons from Poynters service More

Mistakes were made, after a 3 hour oil change and inspection, that caused the car to have to be towed back to the dealer the same night. Dealer said it was an undertrained (and it seems poorly super inspection, that caused the car to have to be towed back to the dealer the same night. Dealer said it was an undertrained (and it seems poorly supervised) junior tech who made the mistake. In sum, it cost 6 hours roughly for a standard service visit. More

Great Customer service. Was very quick in getting my car serviced. Thank you for being so nice. serviced. Thank you for being so nice. More

So friendly and thorough service made easy. It could go a little faster sometimes 😉 no worries little faster sometimes 😉 no worries More

Very helpful when I checked the vehicle in for service. They outlined the work and helped me to assess if other repairs were necessary at this time. When I picked up the car, the gentleman who processed They outlined the work and helped me to assess if other repairs were necessary at this time. When I picked up the car, the gentleman who processed my paperwork stepped out to my car and fixed the glove compartment that had gotten unhinged. This was unexpected but very much appreciated. He was the same person who showed me how to reset my odometer last time when I needed to travel out of town. Great service, very friendly and very helpful. I wish I could remember the gentleman's name. More

Nice service advisor but wait for a scheduled oil change was 1 1/2 hours. Service advisor was apologetic but wait time should be shorter. was 1 1/2 hours. Service advisor was apologetic but wait time should be shorter. More