Carver Toyota of Columbus - Service Center

Brought my RAV4 in for tire rotation and oil change. Before my car was done the service rep brought a really dirty air filter that was completely black to show me. She informed me that the guys in the b Before my car was done the service rep brought a really dirty air filter that was completely black to show me. She informed me that the guys in the back wanted me to see it and it needed replaced. I just replaced it myself 10,000 miles ago. I asked how much and was quoted $50.I declined. On my way home I picked up an air filter from a auto parts store. When I removed my old filter it was white and hardly any dirt. Fairly disappointed that they would try and deceive me. I've been a customer for 3 years with regular service and purchased 2 cars. Lost a lot of trust with this department More

Went over and beyond according to me. They did a alignment without me asking but included it in on my recall. I greatly appreciate it. Communication was great. They did a alignment without me asking but included it in on my recall. I greatly appreciate it. Communication was great. More

Over 4 hours for a procedure that was supposed to take no more than two hours max. more than two hours max. More

We always enjoy coming there for our service. Carver is where l got my car. Carver is where l got my car. More

Very pleasant staff and quick. Kept me informed how work was progressing. Nice waiting area with wi-fi. Kept me informed how work was progressing. Nice waiting area with wi-fi. More

Team welcomed me and kept me up to speed. It was a great experience. Thank you It was a great experience. Thank you More

the service writers are very friendly and informative. i had a 9:15 appointment got there at 9:05 and the veh did not get into the service writer until 9:45. the wait time was to be 2 hrs it took closer t i had a 9:15 appointment got there at 9:05 and the veh did not get into the service writer until 9:45. the wait time was to be 2 hrs it took closer to 2 1/2 hrs. More

Quick and easy. However, scheduler said it would take 2 hours and drop off. Desk employee said only 1 hour. Cost my wife an un needed trip to drive me home. I sent h However, scheduler said it would take 2 hours and drop off. Desk employee said only 1 hour. Cost my wife an un needed trip to drive me home. I sent her home and waited. More

Carver service department is courteous and informative. They keep you apprised of everything happening and discuss items with you intelligently. They keep you apprised of everything happening and discuss items with you intelligently. More

It took them 2 1/2 hours to service and reset my fuel low light. When I questioned the time she first blamed it on computer problems and then covid both of which were lies according to a friend who works in light. When I questioned the time she first blamed it on computer problems and then covid both of which were lies according to a friend who works in service More