Carver Toyota of Columbus - Service Center

By my error I arrived a day early for my car servicing . The service department was very kind, working me in to their scheduled day. Of course the work was correctly, quickly and reasonably priced. I purch The service department was very kind, working me in to their scheduled day. Of course the work was correctly, quickly and reasonably priced. I purchased my Toyota from Carver many years ago and have had all maintenance done by them. Always pleased and will remain a loyal customer. More

Ms. Fischer took the time to ensure things were done correctly and went the extra mile to make things were right. correctly and went the extra mile to make things were right. More

This was the worst overall customer service I have ever experienced. I purchased a Tacoma from Carver Toyota that had 24k miles on it and was still under warranty. Unfortunately a air compressor pump faile experienced. I purchased a Tacoma from Carver Toyota that had 24k miles on it and was still under warranty. Unfortunately a air compressor pump failed at 32k miles which did not allow my air conditioner, nor my defrost, to work. After taking it to Carver I was told that my truck was no longer under warranty because my in service date had passed 10 days prior. I asked Carver to cover the entire cost due to my truck only having 32k miles on it. They refused. Shawn, or Sean, I am unsure of which spelling it is, asked me where I had my truck serviced. I told him I hadn't had it long enough to have had my truck long enough to have had it serviced more than once. I had it serviced locally instead of driving 40 minutes to have Carver service it. He then told me that if I had been a loyal Carver customer that perhaps they could have done something for me, which is absolutely ridiculous. He said they would order the part and call me when it was there. I got a call a few weeks later saying it was there. I drove there, dropped my truck off, and got picked up by a friend. A day later I got a call saying the part was missing a part. So I had to go back and pick up my truck, which still not fixed. Eventually they got the second part. It was almost 3 months from beginning to end to finally get my truck fixed. Also I was given the cost to fix my truck in a email. Luckily I kept the email because when everything was done the bill was 150.00 more than what they told me it would be. Fortunately Vanessa was pleasant to work with and agreed to refund me the difference once she checked with someone. This was my first purchase from Carver Toyota. I thought it would be nice to purchase from a dealer in my hometown. This ended up being a mistake. I was not valued as a customer and I will never go back for another vehicle nor service. This was the most disappointing dealer experience I have had. More

Rav4 has been operating very well. We return for service at 5000 miles. Thank you. We return for service at 5000 miles. Thank you. More

Good. Quick. Easy. None none none none none none none none none none none none Quick. Easy. None none none none none none none none none none none none More

Waited one hour and 15 minutes just to get my tires rotated. I feel thats too long to wait without being told of in advance. rotated. I feel thats too long to wait without being told of in advance. More

Was in and out quickly but now truck is making funny noise after having cabin air filter changed noise after having cabin air filter changed More

Bought a used vehicle and went into finance to sign the papers. Not only do they not fill you in on things before signing, they tried to make me sign for a loan that was higher than average interest. With papers. Not only do they not fill you in on things before signing, they tried to make me sign for a loan that was higher than average interest. With an 815 credit score, I said no…..call my credit union. They did and the loan interest was much lower. No info offered on the extended warranty, no paperwork, completely not informing the consumer. Then no call backs after leaving several messages. Will not return. I’ve heard this from several other people as well. Really crappy after service from this dealership. Once they sell the car, that’s it. Not the way it should be!!!! More

Excellent Excellent I like the service very friendly and sincere with all the educational details sincere with all the educational details More

I came in to get a oil change that's all The changed my oil. And I was on my way oil. And I was on my way More