Carver Toyota of Columbus - Service Center

Great service however there was paper work in my car that indicated bit may needed aligned but was never mintioned indicated bit may needed aligned but was never mintioned More

Quick in and out to get recall and oils change tire rotation done. Appreciate that! rotation done. Appreciate that! More

Has normally been a great dealership. but fell short at this visit. I. Had an appointment but was not done in a timely fashion. The bill I brought home was not the same as normal. They but fell short at this visit. I. Had an appointment but was not done in a timely fashion. The bill I brought home was not the same as normal. They normally tell me about fluids, tire condition, filter condition but not noted on bill. I also noted the padding on the bill for extraneous items like dealing with waste. How could that have risen exponentially? I will probably go elsewhere for oil changes in the future because of timing and padding of bill. I have no idea what the service woman’s name is so will just randomly mark a woman. More

You show no respect for my time. An express oil lube and tire rotation should never take 2.5 hours. I compare you to my Chevy dealership who always completes simple task like this i An express oil lube and tire rotation should never take 2.5 hours. I compare you to my Chevy dealership who always completes simple task like this in 30 minutes. This isn’t the first time, it’s every time I bring my car in for service there. The service consultants were kind and respectful, and I’m sure the mechanics were busy as the cars are stacked up like cordwood there every time I come in. My thought is you have a service manager who maybe gets a bonus on certain financial KPIs or else there is some algorithms wrong in your scheduling computer that need to be addressed. You have to know how long jobs take and the computer should schedule your service department out based on those times. Consistent extensive service wait times like this will negatively impact your car sales. I wouldn’t consider buying another car at Carver because of experiences in your service department More

They were very courteous and the job was finished in a good amount of time good amount of time More

They did what I asked them to do. Got the work done on time and no followup needed. Got the work done on time and no followup needed. More

Very clean. People are friendly. Attention to detail is not a priority. Friendly throughout the half don exchange. People are friendly. Attention to detail is not a priority. Friendly throughout the half don exchange. More

Quentin Somers is always helpful and kind. Great explaining the details of your auto. I fully trust him. Hard to come by guys like him these days. Hard worker. . Thanks Quentin. Great explaining the details of your auto. I fully trust him. Hard to come by guys like him these days. Hard worker. . Thanks Quentin. More

Very good service. They got me in and out on time as they promised. I will come back again They got me in and out on time as they promised. I will come back again More

They couldn’t find our car keys at the end of the service.. the system could use better process management. service.. the system could use better process management. More