Carver Toyota of Columbus - Service Center

Every was welcoming and attentive while I was waiting for my ride. Also very knowledgeable on all the questions I had regarding my car. Left very satisfied and highly recommend. Thanks again. my ride. Also very knowledgeable on all the questions I had regarding my car. Left very satisfied and highly recommend. Thanks again. More

Everyone was very friendly, service was prompt. Multiple employees offered me water, amenities were clean. Multiple employees offered me water, amenities were clean. More

We experience an outstanding customer service at this location staf is very helpful and acknowledged. location staf is very helpful and acknowledged. More

I purchased a 2018 Rav 4 on Jan 18, 2022. The car had 30,000 miles on it. After one month, I got in the vehicle to start it and it would not start. I had to call a friend to jump the car. The car had 30,000 miles on it. After one month, I got in the vehicle to start it and it would not start. I had to call a friend to jump the car. I got it started and took it to Craig's Toyota in the town I live in, in Madison, IN. They told me the battery was not right for the vehicle. I took it back to Carver Toyota where I purchased it. They tightened the battery.. Told me they put a new battery in, but they did not. I have now had the vehicle 4 months. It is now overheating.. the coolant is overflowing and heating when the AC is on. It seems that Toyota here at Craig's in Madison looked at it and said it had been wrecked. The blower fans on the AC was installed backwards and was causing the unit to overheat. I called Carver in Columbus. They said it was my problem, not theirs. It cost me $546 to have it repaired at Craig's in Madison. I would warn anyone thinking about purchasing a vehicle from Carver to beware. If you have a problem, it is your problem. They will not stand behind the sale. No one at the dealership told me about the car being wrecked or that it had any problems. My bad!!! I should have looked at the history. I will never deal with Carver again. I hope you won't. Come to Madison to Craig's Toyota. They are great to work with. More

I had an appointment set but when I showed up they didn't show the appointment, nevertheless they took care of my car. While waiting I found my appointment confirmation on my phone for the time that I though show the appointment, nevertheless they took care of my car. While waiting I found my appointment confirmation on my phone for the time that I thought had. They had made the appointment with me but hadn't put their books. More

They are great. Excellent customer service. They were very busy the day I was there for service. They kept everyone informed and taken care of. Excellent customer service. They were very busy the day I was there for service. They kept everyone informed and taken care of. More

Very kind and courteous. Did a thorough job. Gave me a complete quote on extra work that needs to be done soon. Did a thorough job. Gave me a complete quote on extra work that needs to be done soon. More

They did terrible job in service bought truck threw them had issues took to them said it needed new motor the lady Ruth Miller told me this days before she quit or was let go no contact for a month then get had issues took to them said it needed new motor the lady Ruth Miller told me this days before she quit or was let go no contact for a month then get a call from Chevy of Columbus saying they were my contact now and they had my truck.very disappointed In the way it was handled will never do business here again. More

They were very courteous, informative, and got us in and out as quickly as they could. out as quickly as they could. More

3 trips to diagnosis the problem. Was told twice the problem was I needed new tires when I insisted it was something else your service advisor Josh got with one of your master techs a Was told twice the problem was I needed new tires when I insisted it was something else your service advisor Josh got with one of your master techs and determined it was 2 bent cv shafts and not the tires that was causing a severe vibration. If Josh haven’t listened to me I would have bought new tires and still had the problem More