Carver Toyota of Columbus - Service Center

I feel like it is the best in town, clean and friendly and they treat you like family, always checking on how you are doing and if you need anything and they treat you like family, always checking on how you are doing and if you need anything More

Carver was very patient with me during the process of getting my car serviced. I’m very thankful that they were able to fix the issue and get me back into my newly purchased vehicle. getting my car serviced. I’m very thankful that they were able to fix the issue and get me back into my newly purchased vehicle. More

The Toyota Auto Care plan was not explained to us at the time of purchase of my car as it was explained to us at our appointment yesterday. At the time of purchase it was explained to be an oil change woul time of purchase of my car as it was explained to us at our appointment yesterday. At the time of purchase it was explained to be an oil change would be covered every time it was due. (No mention via words that it had to be every 10,000 miles even though brochure says 7500 miles) So, the sticker on my car said I was due for an oil change at the mileage I brought it in yesterday (actually 500 over). It was explained to me yesterday that the sticker doesn't actually mean oil change but rather tire rotation. In all my time of driving never did that sticker mean tire rotation. So that's why I brought it in yesterday for an OIL change. I was told I would have to pay for the oil change. Which I didnt agree with at first, but finally agreed to since I had made the trip from Seymour to Columbus. After checking out and getting back in my car, I realized that the oil change STILL never happened. So, after an hour and half wait all my service ended up being was a tire rotation. It is HIGHLY recommended that customers be told how many miles for each oil change. (we didn't know it should be 10,000 miles- our TAC brochure says 7500 miles). It is also HIGHLY recommended to be honest when purchasing products/services as the time of purchasing a car. More

Courtney Green was great to work with! She took good care of us and took the time to explain everything. Excellent communication skills and patience. She took good care of us and took the time to explain everything. Excellent communication skills and patience. More

I like the way I'm treated when I bring my Toyota in for service. service. More

Quick and polite service. Helpful with questions and explain everything that they have completed on your vehicle. Helpful with questions and explain everything that they have completed on your vehicle. More

Best time waitfring on service to be done friendly clean service department was very good and nice service department was very good and nice More

Worst customer service out of any dealership I’ve been to. It is impossible to get in contact with anyone there. to. It is impossible to get in contact with anyone there. More

appointment time , was right on time, very courteous service people. would recommend this dealership to others, service people. would recommend this dealership to others, More

The person I dealt with in service area was extremely helpful;however, the workmen we're extremely slow...it took them 4 hours to find the ordered tire & to put it on helpful;however, the workmen we're extremely slow...it took them 4 hours to find the ordered tire & to put it on More