Carver Toyota of Columbus - Service Center

Took over 2 hours just to do an oil change and then asked to keep our car over overnight because they wouldn't finish in time. They need to work on scheduling better.Everyone was very nice though! to keep our car over overnight because they wouldn't finish in time. They need to work on scheduling better.Everyone was very nice though! More

I had an 8am appointment and did not leave until after 9:30!The wait was awful and I was not updated on the progress! 9:30!The wait was awful and I was not updated on the progress! More

Service writer and service were good Had to wait 2 1/2 weeks when dash message was saying MAINTENANCE REQUIRED. VISIT DEALER. All that was needed was a tire rotation!!! weeks when dash message was saying MAINTENANCE REQUIRED. VISIT DEALER. All that was needed was a tire rotation!!! More

We had great service. We couldn’t get some parts and have to go back, but they gave us a coupon to help a little. We couldn’t get some parts and have to go back, but they gave us a coupon to help a little. More

They’ve consistently been reliable for service and car sales. We’ve been a customer for over 5 year and will continue. sales. We’ve been a customer for over 5 year and will continue. More

Good costomer service. Very friendly staff with knowledge and explained the detail of their service. Very countable waiting room, nice and cleaned. And the most thing I Very friendly staff with knowledge and explained the detail of their service. Very countable waiting room, nice and cleaned. And the most thing I enjoyed the people and their clean environment. Thanks! V/r. More

The maintenance team here really impresses with consistent quality and care. From going here a few times for routine care that came with my car I can safely say that, even though their sales team i consistent quality and care. From going here a few times for routine care that came with my car I can safely say that, even though their sales team is medicore and fails to establish trust or good communication with their clients, the ground level mechanics and maintenance team is top notch in every way that the rest of the dealership fails to impress. The mechanic advisors are straightforward and knowledgeable, and seems like they able to consistently & quickly establish the communication preference for each client that rolls in. I cant say that I would ever consider buying from the sales team here, but I have never felt the same level of simplistic, honest, good quality car maintenance from a dealership before and plan on returning for as long as I live in easy driving range. More

Absolute WORST experience I’ve ever had getting my vehicle fixed! General Manager didn’t even care! Got the run around SEVERAL times, workers not keeping me posted…and went an entire weekend with a “l vehicle fixed! General Manager didn’t even care! Got the run around SEVERAL times, workers not keeping me posted…and went an entire weekend with a “loaner” vehicle because service “forgot to call”! I desperately needed my truck that weekend! Tried calling the General Manager, and she didn’t bother to return my call. Worst customer service I’ve ever experienced! Wishing I had bought my truck elsewhere! I will NEVER be back to Carver because they have not even attempted to make it right. Ignoring you is what they do best! More

Everyone in the service department was personable and professional. I am so glad I chose Toyota to service my Lexus. professional. I am so glad I chose Toyota to service my Lexus. More