Carver Toyota of Columbus - Service Center

Amazing staff! They got me in to fix my tire and they were extremely busy They got me in to fix my tire and they were extremely busy More

Appointment rescheduled. Not on books when I was told so rescheduled again. Confirmed parts were there for recalls. Took car in. No paperwork could be found so I answered que Not on books when I was told so rescheduled again. Confirmed parts were there for recalls. Took car in. No paperwork could be found so I answered questions. While car there I received 5 emails that I had missed my appointment. Picked up car, oil changes no longer free and they only did one recall because they didn't have the parts. So I have to go back. The reason I waited on the oil change was so I could get it all done in one visit. Since they aren't free, I don't have to go to the dealership anymore for oil changes. More

Carver is an outstanding dealership. Customer service is very good and the attention to the customer is second to none. Customer service is very good and the attention to the customer is second to none. More

Documents clearly state that routine service should be completed within 60 minutes. I was scheduled for an oil change and tire rotation and the service took over two hours. Several customers that came in completed within 60 minutes. I was scheduled for an oil change and tire rotation and the service took over two hours. Several customers that came in after I did had service completed prior to mine. This took much longer than it should have! More

I arrived approximately 20 minutes before my scheduled appointment time. My truck was pulled into the shop bay for around 20 minutes, then parked behind the building for an additional hour. After wonderin appointment time. My truck was pulled into the shop bay for around 20 minutes, then parked behind the building for an additional hour. After wondering aimlessly around their lot, seeing my vehicle just sitting there. I finally went into the service area to ask how long it would be before the service of my vehicle was complete. Courtney, the service tech said “probably around 2:00” My scheduled appointment time was 9:15 am. When I called the day before, I was told that the service being done would only take an hour/ hour and a half. I specifically stated that I didn’t have a spare vehicle, and that I’d be waiting there for it to get done. After three hours of waiting in their lot, my truck was finished. Upon checking out, the service technicians attempted to tell me that my vehicle was “leaking oil everywhere.” No other mechanic that had been under my truck stated such, and my parking spots are always dry of any oil spots. Dissatisfied is an understatement. The quality of your work ethic should bring in customers, not turn them away. Do better. More

Waited 30 minutes for them to start. Took over 2 hours for fluid change. Probably go to different toyota store next time. Took over 2 hours for fluid change. Probably go to different toyota store next time. More

Got me in on time Clea watering area service people very nice service was fast nice service was fast More

Service found a mistake that happened on a prior service and fixed it. Was given a loaner while repair was being made. Appreciate the great care taken and attention given! and fixed it. Was given a loaner while repair was being made. Appreciate the great care taken and attention given! More

My appointment was easy to make over the phone and the service department was ready for me when I arrived. Adam explained what they would do and how long it should take. Everyone was very nice, the waitin service department was ready for me when I arrived. Adam explained what they would do and how long it should take. Everyone was very nice, the waiting room was clean and comfortable, and my vehicle was done when expected. More

Customer service is friendly and the job was finished quickly. I will recommend service to friend's. quickly. I will recommend service to friend's. More