Carver Toyota of Columbus - Service Center

Service took longer because of a few miscommunication issues, both initially from me as the customer describing the problem and then when it came to getting the correct parts ordered. That aspect was fru issues, both initially from me as the customer describing the problem and then when it came to getting the correct parts ordered. That aspect was frustrating, but my service advisor was very open with me about what was going on and did what he could to make the nearly week-long ordeal a little easier to handle. More

Fast friendly service drive up somebody ready to help me Very nice person to talk to Very nice person to talk to More

Left me sitting in the waiting room when my car was finished. Went in for a tire rotation, oil change, air and cabin filter to be replaced. Then they tell me they couldn't change the oil because of a r finished. Went in for a tire rotation, oil change, air and cabin filter to be replaced. Then they tell me they couldn't change the oil because of a rusted bolt. It wasn't a rusted bolt, they were using the wrong tool to get it out. Told me I had to come back on Saturday to get a simple oil change done. I drive 40 miles one way. On Saturday they used the correct tool and the bolt came right out. More

Thank you to Carol for taking good care of me, she was very friendly and polite. The matter didn't take as long as I was told. Happy about that. Plus the waiting area was very clean and accommodating. Sna very friendly and polite. The matter didn't take as long as I was told. Happy about that. Plus the waiting area was very clean and accommodating. Snacks were a big plus. Thank you again. More

I’ve owned the car for right around two months and I’ve had the car in my possession for around 2 weeks. It’s been constantly in the shop being worked on but yet the problem it keeps having still hasn’t be had the car in my possession for around 2 weeks. It’s been constantly in the shop being worked on but yet the problem it keeps having still hasn’t been fixed. The customer service is good but at this point I want out of the car. They sold me a broken car and they can’t fix it. I’m tired of dealing with them and want out of my car. More

They were quick and friendly. I didn’t realize I didn’t need a 15000 mile oil change so was quicker than expected. Carver does a great job of reminding you of your need for oil ch I didn’t realize I didn’t need a 15000 mile oil change so was quicker than expected. Carver does a great job of reminding you of your need for oil change. More

Dropped car off without an appointment on Monday. It had a small coolant leak and a series of engine warning lights on. Picked up our Rav4 on Friday. The small plastic "T" was replaced, leak stopped. It had a small coolant leak and a series of engine warning lights on. Picked up our Rav4 on Friday. The small plastic "T" was replaced, leak stopped. Mechanic could not find out why warning lights were on. Still have the problem. Total bill was over $600. They also did a recall, but mistakenly charged us $92 for a covered repair. The Carver Toyota auditor issued a refund by mail. More

Prompt and friendly service. Good communication to set up appointment, call notification when service was completed, and good explanation of at service check out. Good communication to set up appointment, call notification when service was completed, and good explanation of at service check out. More

Helpful and answered all my questions. They take good care of my 4Runner, and me also. Love the popcorn in the waiting toom They take good care of my 4Runner, and me also. Love the popcorn in the waiting toom More

This dealership service department was courteous and helpful. The standard service took 1 1/2 hours which was a bit of a wait but it seemed like they did a good job. helpful. The standard service took 1 1/2 hours which was a bit of a wait but it seemed like they did a good job. More