Carver Toyota of Columbus - Service Center

I waited for three hours (after being told it would be about 90mins) and my tire pressure still isn’t right about 90mins) and my tire pressure still isn’t right More

Something changed recently with the service department which has made them much better than before. The service desk personnel are very nice and helpful. Great improvement! which has made them much better than before. The service desk personnel are very nice and helpful. Great improvement! More

Takes very long time to get service done for Appt. Expensive. Not made aware of time frame from lease Expensive. Not made aware of time frame from lease More

They contacted me regarding the needed service, called with a reminder, let me know they had my keys from the drop off, verified desired work, called with estimate and added suggestions, gave a new estima with a reminder, let me know they had my keys from the drop off, verified desired work, called with estimate and added suggestions, gave a new estimate, called when finish More

Went in for repairs, but couldn't find anything wrong because the check engine light had went off. So I said that's fine, asked if something was under warranty, the lady said I will check, and that's all because the check engine light had went off. So I said that's fine, asked if something was under warranty, the lady said I will check, and that's all was said. After sitting there for a good 2 hours, went to sign paperwork when they say, we need to charge you for the diagnostic on the wheel barring you asked about it being under warranty or not. I said, I never asked for a diagnostic on this. The lady says, well they have to do one to check if it's under warranty or not. I said, don't you think I would have liked to have known that prior to Being asked to pay $180.00 for it? Now, to be fair, I didn't have to pay, but that's just bad customer service to not disclose that kind of thing. Not all of us work at Carver and know such things. They take a lot of people's money doing this process and it's flat out wrong. Do better Carver pand disclose these things to your customers. More

Usually good,not this time, Truck was done, waited in lobby two hours after service was completed. Brought back truck due to oil leak. lobby two hours after service was completed. Brought back truck due to oil leak. More

Failed to fulfill a service obligation that was agreed upon during the buying process. Communication was next to impossible after the sale. Simply put, I would NEVER buy a vehicle from this dealership aga upon during the buying process. Communication was next to impossible after the sale. Simply put, I would NEVER buy a vehicle from this dealership again and that there word is not trustworthy in the slightest. More

My RAV4 has a bad shuttering problem which is probably due to shedding material from a defective torque converter. I was told by the service manager that if this was the case, it would be replaced at no due to shedding material from a defective torque converter. I was told by the service manager that if this was the case, it would be replaced at no cost by a Toyota Warranty Enhancement Program ZH1. Two days later I was told that it would not be covered because the transmission had never been serviced. Per the maintenance manual there is no service requirement for the transmission! When I picked up the vehicle, I was told that the mounting bushings for the rear differential were bad and that it would cost me $826.31. I paid the diagnostic fee (which I had agreed to) and a charge for environmental waste and shop supplies of $18.30. I have no clue why these charges are needed as all they were to do was a road test and possibly hooking it up to a diagnostic computer. Sorry Carver, I will not be coming back! This was your second chance to win me as a customer. The first time was when I took my Camry in because the windshield wipers were running continuously (I could not turn them off). I told them that I thought it was probably a wiring problem. They misdiagnosed a windshield wiper problem as a faulty wiper control switch problem, after it was replaced, it still had the problem. Then they said it was a faulty wiper motor. It was replaced but the problem was still there. For each of these parts, I was told that it would take at least two weeks to get new parts. In both instances I located and purchased new parts and installed them myself the same day. If I had left the car with Carver, it would have taken them a month to get to the point where they knew it was not the switch or the motor which left only the wiring as the problem. So, they tried to find the wiring problem after determining that they could not locate a replacement wiring harness. I was waiting for them to finish when they came out and asked me to come back to the work area where they showed me that the wiring harness had caught fire and burned off its insulation. I observed that they had been doing something inside the car as the fuse box under the dash had its cover off and that there were fuses laying on the floorboard along with pieces of wire. I suspected that they had found that a fuse was blown and that they had put in a higher rated fuse which had started the fire and thereby pinpointed the problem. More

Unfortunately, there isn’t much positive to say and this was my first experience. I am not sure if it is always this slow and unorganized but it was for me. 1.5 hours for routine new vehicle maintenance. was my first experience. I am not sure if it is always this slow and unorganized but it was for me. 1.5 hours for routine new vehicle maintenance. More

After all four brakes were replaced with new rotors and pads, it was not alignment or test driven. Had to bring back to dealer I was first there at 7:30 AM yet it took fours hours to do the alignment and pads, it was not alignment or test driven. Had to bring back to dealer I was first there at 7:30 AM yet it took fours hours to do the alignment and getting running straight. Happy with final outcome but not happy I had to rerun it and wait four hours. More