Carver Toyota of Columbus - Service Center

The customer service team always goes above and beyond to help me! The pricing options are a very valuable help! They always give me service options and put them in order of greatest need! They always give a help me! The pricing options are a very valuable help! They always give me service options and put them in order of greatest need! They always give a detailed report and explain things in an easy to understand manner! They never pressure their customers to do anything and that means a lot to me! More

Service department needs to be better communicating issues and length of time for car maintenance issues and length of time for car maintenance More

On time, friendly service, done when they estimated it would be. Pricey. Gave updates on work and costs as they worked. would be. Pricey. Gave updates on work and costs as they worked. More

I recently bought my first vehicle from Carver Toyota of Columbus and I would highly recommend them to anyone. My salesperson Nick was helpful, friendly, patient and knowledgeable. No pressure at all. Their Columbus and I would highly recommend them to anyone. My salesperson Nick was helpful, friendly, patient and knowledgeable. No pressure at all. Their service department is very friendly and very organized. Chris in their service department took care of replacing two small dashboard knobs that they had ordered and had me in and out quickly. He also checked out my spare tire and the elevator that lowers and raises the spare. He did that for me as a favor. Carver Toyota is definitely worth the drive from Indy! David B. More

The salesman Chuck was great! I had to return the vehicle due to an issue, and Brittany in service did a great job as well! However I feel the service department needs ????? I had to return the vehicle due to an issue, and Brittany in service did a great job as well! However I feel the service department needs ????? More

Went for an oil change and tire rotation. Price increased by over $42 an increase of 35% Inflation is bad but this increase is unbelievable. Paid $160 for a diagnostic procedure on the blind Price increased by over $42 an increase of 35% Inflation is bad but this increase is unbelievable. Paid $160 for a diagnostic procedure on the blind spot monitoring system. Informed that fix would cost $1,944. This is on an automobile with 27K miles. Experienced the same situation with the battery in April of 2022. Corrosion had eaten thru the clamp on the terminal in half. Had to replace the battery with 21K miles. This corrosion should have been caught in routine inspections with the oil changes. Toyota personnel are the only people that have maintained my vehicle. It is extremely difficult to understand how the battery situation and blind spot monitoring occur on a well-maintained low milage vehicle. I have lost all confidence in the entire Toyota organization. I am forced to seek other avenues to maintain my vehicle. More

All your employees are very courtesy. Everything is explained as to what is to be serviced. When finished it's explained as to what was done and copy given to me. Great staff! Everything is explained as to what is to be serviced. When finished it's explained as to what was done and copy given to me. Great staff! More

They were able to accommodate my "emergency" (our only key broke into 3 pieces) and get me taken care of the same day, without an appointment. key broke into 3 pieces) and get me taken care of the same day, without an appointment. More

My 2019 Toyota Corolla quit on me. I came out of the hospital on 2/28 with my dad after just having cataract surgery and car was dead. A maintenance man jumped my car so I could get my I came out of the hospital on 2/28 with my dad after just having cataract surgery and car was dead. A maintenance man jumped my car so I could get my dad hpme. My car had a light and warning bells going off on the way. The light that kept coming on was the "electronic power steering system" The car wouldn't steer when light was on /& acted like it wanted to die. My maniual said to get it to Toyota dealer immediately. I purchased the platinum warranty and roadside assistance. So the next morning, I called Carver Toyota (where I bought the car)and told them the details. They tolld me to call the # on card for roadside assistance and have it delivered there, and they would look at it at 1:00. I got a call around 3:00 and was told they had keys and didn't know what to do. It was very frustrating. After several calls, they called and said it was the battery, cost would be $166.00 plus tax. So I asked them to install cabin filter & engine filter since it was due. Quoted me prices . The cost of the prices quoted to me added up to $306.00.. I got a call later telling me , car was ready and cost was $409.00..WHAT!!!. Anyway I got charged 80.00 to put a battery in..CRAZY.. 2 screws and that's it..$80.00..Ridiculous.. More