Carver Toyota of Columbus - Service Center

Took two weeks after my appointment before my car was even touched. Communication by my service advisor was lack luster at best. I had to call her at least twice even though she said she would call me even touched. Communication by my service advisor was lack luster at best. I had to call her at least twice even though she said she would call me at least with an update. I finally spoke to the service manager and my car was done the next day. My advisor gave me a completed price over $500 what she quoted me. More

Always excellent service. Everyone is always fast and courteous. They are ready to help you in any way they possibly can. Everyone is always fast and courteous. They are ready to help you in any way they possibly can. More

Always very professional, efficient and friendly. Love going there! I have bought a vehicle there and get maintenance done there. Love going there! I have bought a vehicle there and get maintenance done there. More

Idk Excellent 5 Your questions are a 1 My car was finished in about an hour. They described what they had done and I was pleased finished in about an hour. They described what they had done and I was pleased More

While driving my daughter’s car back to Chicago from University of Alabama I exited I-65N at 76A to get fuel in Taylorsville, IN after filling the tank, I pressed the gas pedal to put the car in drive a University of Alabama I exited I-65N at 76A to get fuel in Taylorsville, IN after filling the tank, I pressed the gas pedal to put the car in drive and the rear passenger side break line burst and my break pedal fell to the floor. I noticed the Carver Toyota dealership directly across the street and decided to see if their service department could get me back on the road, which they could, however I would have to wait for parts and may not be able to continue home that night. I decided to walk their used car lot where I met Ethan a young salesman that helped me to find out details of used cars available on their lot using the Carver Toyota website on my cell phone. I soon found a 2017 Toyota RAV 4 Limited and quickly worked out pricing with Ethan and Jason the sales manager. Jason Teague is a veteran of the car business and was very considerate of my time and situation. Jason introduced me to Mike Munoz the finance manager who was also a pro. He had all the documents ready for me and explained some additional options, of which I chose a 4 year 48000 mile warranty with a $50 deductible and I was on my way quickly with a fresh detail and a full tank of gas. I have purchased many new and used vehicles and I would like to say that from my first meeting with Ilana in service to my last conversation with Mike and Jason on my way out the entire team at Carver Toyota made this the best experience. When the time comes again to purchase another vehicle I will always check the Carver Toyota website first. More

Service took much longer than anticipated, stuff happens. However I was told I had a damaged skid plate underneath, had some missing bolts/screws. it had to be taken off to change out fluids. When it Was p However I was told I had a damaged skid plate underneath, had some missing bolts/screws. it had to be taken off to change out fluids. When it Was put back on I asked if they had replaced the missing bolts and was told no. Seems to me like a pretty easy thing to do to ensure that my Tundra had a secure skid plate. More

I wish Toyota would includ the additional service in their maintenance book rather than having the reps in the service area “suggesting the additional services. Do we need it or not.? It is confusing! their maintenance book rather than having the reps in the service area “suggesting the additional services. Do we need it or not.? It is confusing! More

Carver sold me a car with multiple issues and I brought it to the service department 4 times and they did not fix it. They then told me they are done trying and to take it to Ford. It cost me $100 deductib it to the service department 4 times and they did not fix it. They then told me they are done trying and to take it to Ford. It cost me $100 deductible after I purchased the warranty from Carver. They told me there would be zero charge on anything with the warranty they sold me. Ford dealer fixed the issue in a half day. More

The wait was 2. 5 hrs for oil change and tire rotation. I had an appointment. I’ve been going there 3 years now and the past year or so the service dept has become un 5 hrs for oil change and tire rotation. I had an appointment. I’ve been going there 3 years now and the past year or so the service dept has become unorganized and chaotic. After this last visit, I have decided to go elsewhere. More

Wonderful, well-versed staff that welcomed me, got me signed in quickly, gave me updates while I waited then went over everything they did during the visit. Couldn’t ask for a better experience and the p signed in quickly, gave me updates while I waited then went over everything they did during the visit. Couldn’t ask for a better experience and the popcorn was warm too!!😊 More