Carver Toyota of Columbus - Service Center

Good service I ask to make sure my mileage and service reminder was reset as it was not reset on last visit. However it was not reset this time either. reminder was reset as it was not reset on last visit. However it was not reset this time either. More

ok. Bought 4 new cars from this dealer and expect a better services. Can be better next time... Bought 4 new cars from this dealer and expect a better services. Can be better next time... More

Always great customer service, reliable, and pretty quick turn over on your service from my experience as well. Would highly recommend them to service your vehicle. turn over on your service from my experience as well. Would highly recommend them to service your vehicle. More

Service appointments are easy to make and flexable, customer Service representatives kept me informed on the length of service and situations if necessary. Will return as long as service remains good customer Service representatives kept me informed on the length of service and situations if necessary. Will return as long as service remains good. More

Quick accurate service in my time of need. I had ran over something on the road that tore up a piece under my car. It was hanging down. I was two miles from Carvers. They got me in immediately I had ran over something on the road that tore up a piece under my car. It was hanging down. I was two miles from Carvers. They got me in immediately and fixed my Prius. No charge fir adding clips to hold the piece back together. My hero . More

Service department did a quick check of a possible problem and found no evidence of an issue. Haven't had any recurrence of the issue since. problem and found no evidence of an issue. Haven't had any recurrence of the issue since. More

Appointment made 3 weeks out for general maintenance (oil change, tire rotation, etc). As well as warranty side trim piece (sticker) replacement for tundra. 1) didn’t reset maintenance schedule on dash change, tire rotation, etc). As well as warranty side trim piece (sticker) replacement for tundra. 1) didn’t reset maintenance schedule on dash 2) arrived 10min early - 12:50pm. 3) arrived and maintenance tech didn’t know the work they were doing. Tried sending me to parts… when it was already ordered and there. 4) 12:50pm - sat in lobby until 5:45pm. The only updates I was given were when I went to ask. Every Time I was told “about an hour” until finally they gave up trying to estimate and said “they are still working on it” Maintenance department manager prior to visit was good and promised good service; ordered part. Did a great job of calling and following up. Everything after that was absolutely horrible. Poor communication Poor execution Poor internal coordination I feel every time I visit this dealer - somehow the service continues to get worse. Toyota makes amazing cars and trucks - what I don’t understand is, when I had a Lexus, the dealer experience couldn’t be more opposite. Lexus was AMAZING. It’s the same company. I’m not saying Toyota dealers need to be as plush as the Lexus dealers; but the level of service, professionalism and ability to execute so be held to the same standard Toyota builds their cars with. Almost 6 hours for something so basic is embarrassing and disrespectful. Brand new truck… no loaner offered; their reason? “We offer a shuttle.” The shuttle is USELESS to folks who live 45-50 min away and have kids they have to pick up. Suggestions: 1) improve planning 2) improve communication 3) all new cars in for warranty work should get loaner- if not available, car off lot should be given. 4) improve execution. Not even resetting maintenance light… come on… do better. More

Vanessa had paperwork ready for service. Service was completed on truck in a timely manner and I was ready to leave in no time. Service was completed on truck in a timely manner and I was ready to leave in no time. More

Service is always great at Carver. Everyone is friendly and helpful. Wouldn’t take my car anywhere else. Everyone is friendly and helpful. Wouldn’t take my car anywhere else. More