Carver Toyota of Columbus - Service Center

Service department did a quick check of a possible problem and found no evidence of an issue. Haven't had any recurrence of the issue since. problem and found no evidence of an issue. Haven't had any recurrence of the issue since. More

Appointment made 3 weeks out for general maintenance (oil change, tire rotation, etc). As well as warranty side trim piece (sticker) replacement for tundra. 1) didn’t reset maintenance schedule on dash change, tire rotation, etc). As well as warranty side trim piece (sticker) replacement for tundra. 1) didn’t reset maintenance schedule on dash 2) arrived 10min early - 12:50pm. 3) arrived and maintenance tech didn’t know the work they were doing. Tried sending me to parts… when it was already ordered and there. 4) 12:50pm - sat in lobby until 5:45pm. The only updates I was given were when I went to ask. Every Time I was told “about an hour” until finally they gave up trying to estimate and said “they are still working on it” Maintenance department manager prior to visit was good and promised good service; ordered part. Did a great job of calling and following up. Everything after that was absolutely horrible. Poor communication Poor execution Poor internal coordination I feel every time I visit this dealer - somehow the service continues to get worse. Toyota makes amazing cars and trucks - what I don’t understand is, when I had a Lexus, the dealer experience couldn’t be more opposite. Lexus was AMAZING. It’s the same company. I’m not saying Toyota dealers need to be as plush as the Lexus dealers; but the level of service, professionalism and ability to execute so be held to the same standard Toyota builds their cars with. Almost 6 hours for something so basic is embarrassing and disrespectful. Brand new truck… no loaner offered; their reason? “We offer a shuttle.” The shuttle is USELESS to folks who live 45-50 min away and have kids they have to pick up. Suggestions: 1) improve planning 2) improve communication 3) all new cars in for warranty work should get loaner- if not available, car off lot should be given. 4) improve execution. Not even resetting maintenance light… come on… do better. More

Vanessa had paperwork ready for service. Service was completed on truck in a timely manner and I was ready to leave in no time. Service was completed on truck in a timely manner and I was ready to leave in no time. More

Service is always great at Carver. Everyone is friendly and helpful. Wouldn’t take my car anywhere else. Everyone is friendly and helpful. Wouldn’t take my car anywhere else. More

can't get service done properly on 2015 rav4 new brakes installed dec 21 2022 half used up and horrible squeal backing up installed dec 21 2022 half used up and horrible squeal backing up More

I was pleased They were curious and very knowing of there job and made sure I knew what they were doing job and made sure I knew what they were doing More

Great place to buy a new or used car. Service is excellent and they always make me feel like they are glad I am there. Customer Service!!!! Service is excellent and they always make me feel like they are glad I am there. Customer Service!!!! More

I wish they would of communicated with us better about what was going . But they did handle the issue what was going . But they did handle the issue More

Vanessa was very helpful and made sure the car was ready in a timely manner in a timely manner More

They did an excellent job and were very professional. I appreciated their kindness. I'll be back! I appreciated their kindness. I'll be back! More