Carver Toyota of Columbus - Service Center

Had a spark knock sensor repaired that was not under warranty. The intake was removed during this repair. The service repair bill was $643.17. Eight months later the truck started having multiple mis warranty. The intake was removed during this repair. The service repair bill was $643.17. Eight months later the truck started having multiple misfires. I took the truck back to this dealership and they diagnosed the problem as a map sensor problem or a wiring harness. Installed new map sensor but this did not solve the problem. I called back to Toyota and they could not get the truck in for a week or so. I took the truck to a shop in Louisville and there the problem was diagnosed as an intake gasket failure. They stated that it should be under warranty from the work performed at Wiese Carver in Columbus. I called the dealership and talked to Tom. He stated that they re-installed the old gasket on the intake to save money so therefore it was not under warranty. I was advised to have the work performed in Louisville since it was not under warranty. After I reviewed the ticket from the first work on the truck I found that there was a new intake gasket set put on the truck at the Columbus dealership. I found the part number of the ticket and called Columbus dealership to verify the part. I was told that it was not a Toyota part number. I called Tom yet again and told him that a new gasket was put on but it was not a Toyota part number. He called back and changed his story saying he did put a new gasket on but it was an after market part. He said he did this to save me money and there is still no warranty on it. Displeased with the answer I got, I called customer service to voice my concern. I was told that the service department did not use after market parts. I spoke with Aimee Tillison. She said that she would call the next day but she did not follow through. I had to call her again the next day for her to tell me that they are not responsible for the truck again. I did not authorize after market parts to be used and I did not know that dealerships used after market parts. I will not be returning to this dealership. More