Carver Toyota of Columbus

Was promised things would be fixed with the automobile and was lied to ! Bought 4 cars through weise 1 through Carver and never again will I be back ! It's been a nightmare .. and was lied to ! Bought 4 cars through weise 1 through Carver and never again will I be back ! It's been a nightmare .. More

Mr Crane was great.....excellent customer service and very friendly. Knows the Toyota Tacoma product very well. Was very please with my purchase of a new Tacoma from Mr Crane. very friendly. Knows the Toyota Tacoma product very well. Was very please with my purchase of a new Tacoma from Mr Crane. More

I have been shopping for vehicle for many months. I admit I am very picky about the car I was going to be driving. I went to the 4 local dealers in the Louisville, Indianapolis area. When I came to an admit I am very picky about the car I was going to be driving. I went to the 4 local dealers in the Louisville, Indianapolis area. When I came to an agreement on price at a KIA dealer in Louisville, they hit me with all these hidden fees I didnt even know existed. Naturally, I walked out. I went into the last dealership with a lot of insecurity and had very low expectations because I was expecting to be treated like the other dealers in the area treated me. To my surprise, they were fantastic! The salesman was extremely knowledgeable and wasn't pushy at all. He gave me time to think about it and understood my situation and wanted to work with me. They introduced me to their dealership by showing me around their service department introducing me to the service manager. I was very impressed and walked out of there feeling confident about my purchase. If anyone is looking for a vehicle in central Indiana area Carver Toyota is the place you want to go! Nick thanks again for making this a painless purchase. I will recommend to everyone how you and your team made every effort to make this a pleasant experience for me. I look forward to many years ahead doing business with you. More

I knew exactly what I wanted to buy, which was a Toyota Prius.We searched on-line for two weeks in just about all of KY and TN trying to find the combination I wanted: Sea Glass Pearl color, dark gray inte Prius.We searched on-line for two weeks in just about all of KY and TN trying to find the combination I wanted: Sea Glass Pearl color, dark gray interior and of course the right price based on what I had gathered from my searches. I first tried the dealer in TN that I bought my last Toyota from, but he couldn't match Carver's price (no one else did either), plus I would have had to settle for a light interior so we dealt with Carver via phone and internet. We verbally agreed on a deal and I payed a fee for them to hold it for a week until I could get up there to get it, because I live about five hours away from them. On Memorial day we went up there and if the truth be told we really expected a little bit of a run-around since the deal was not made face-to-face, but honest to goodness that was our best car buying experience we've ever had! The car was ready to be driven off the lot, full of gas and the paperwork was ready to be signed EXACTLY like we had agreed. We were in and out in an hour. They gave us a good lesson about driving the Prius and explained all the extras we could purchase with no pressure to buy . The staff was friendly, knowledgeable, and focused to the task at hand. We wanted a good deal and they made us one without all the useless "fluff" you sometimes get when making a significant purchase. We highly recommend this dealership and by the way... I love my little car...it's a different driving experience indeed! More

I had sent out several e-mails for used Mini Coopers that I found online. Amy S. from Carver Toyota contacted me by phone and e-mail the next day. I never did hear from any of the others. From that first I found online. Amy S. from Carver Toyota contacted me by phone and e-mail the next day. I never did hear from any of the others. From that first phone call to me driving home in a "new to me" used Mini Cooper, the personal touch combined with professionalism of every employee made my experience at Carver Toyota a truly memorable one. I'm driving a car that meets my needs and has made life easier thanks especially to Brian W. I will tell everyone I can to go to Carver Toyota for their automotive purchase. Thanks again, Beth Cady More

We were never able to deal with this dealership when it was owned previously by another group. This is the first time in about 20 years that we have been able to buy a car locally. We were impressed with was owned previously by another group. This is the first time in about 20 years that we have been able to buy a car locally. We were impressed with their selection, knowledge and willingness to work with us. Brian was extremely competent and didn't oversell or anything. He located the car and color we wanted and we had it in a few days. The car was in great shape with no problems at time of purchase. Brian made sure we knew about the features and their service department. The Sales Manager J. B. Straley came out to make sure everything was satisfactory. When we went to work with the finance person he was great to work with also. All in all this was a very satisfactory and easy purchase and I highly rate this dealership. More

This is the 3rd vehicle (2 used 1 new) that I have bought from Brian. I have never had a problem negotiating prices and have always been treated fairly. from Brian. I have never had a problem negotiating prices and have always been treated fairly. More

I approached three Toyota dealers with a broken hybrid Highlander and a desire for an FJ. Carver was far better than the 2 Indianapolis dealers Highlander and a desire for an FJ. Carver was far better than the 2 Indianapolis dealers More

Had a spark knock sensor repaired that was not under warranty. The intake was removed during this repair. The service repair bill was $643.17. Eight months later the truck started having multiple mis warranty. The intake was removed during this repair. The service repair bill was $643.17. Eight months later the truck started having multiple misfires. I took the truck back to this dealership and they diagnosed the problem as a map sensor problem or a wiring harness. Installed new map sensor but this did not solve the problem. I called back to Toyota and they could not get the truck in for a week or so. I took the truck to a shop in Louisville and there the problem was diagnosed as an intake gasket failure. They stated that it should be under warranty from the work performed at Wiese Carver in Columbus. I called the dealership and talked to Tom. He stated that they re-installed the old gasket on the intake to save money so therefore it was not under warranty. I was advised to have the work performed in Louisville since it was not under warranty. After I reviewed the ticket from the first work on the truck I found that there was a new intake gasket set put on the truck at the Columbus dealership. I found the part number of the ticket and called Columbus dealership to verify the part. I was told that it was not a Toyota part number. I called Tom yet again and told him that a new gasket was put on but it was not a Toyota part number. He called back and changed his story saying he did put a new gasket on but it was an after market part. He said he did this to save me money and there is still no warranty on it. Displeased with the answer I got, I called customer service to voice my concern. I was told that the service department did not use after market parts. I spoke with Aimee Tillison. She said that she would call the next day but she did not follow through. I had to call her again the next day for her to tell me that they are not responsible for the truck again. I did not authorize after market parts to be used and I did not know that dealerships used after market parts. I will not be returning to this dealership. More

Won't return calls. Won't negotiate anything. Used cars overpriced. Even though inconvenient, I will look for a vehicle farther away from now on. It is NOT easy with Carver! overpriced. Even though inconvenient, I will look for a vehicle farther away from now on. It is NOT easy with Carver! More