Carver Toyota of Columbus

Service Department charged for work not performed Received a quote from the service department to replace 2 gaskets. Dropped the car off and requested used parts be saved for me. Returned to pick up t Received a quote from the service department to replace 2 gaskets. Dropped the car off and requested used parts be saved for me. Returned to pick up the car and only one gasket had been replaced. Technician included an o-ring in with the one used gasket. My car has a timing chain tensioner gasket and does not have an o-ring. Invoice included charges for the timing chain tensioner gasket but narrative stated they replaced o-ring. Called and spoke with Service Manager who investigated complaint. He determined the technician did not replace the timing chain tensioner gasket and stated the technician told him he took the o-ring out of his toolbox. Arranged a time to return to the dealership to have the second gasket replaced. Service Manager seemed to sincerely want to rectify the situation, however, it should not have been necessary to return a second time to have the work performed. More

Watch your back I had three problems: 1- I found the car that I bought on ebay, and I had been bidding on it. I went and looked at it, and decided that I would pur I had three problems: 1- I found the car that I bought on ebay, and I had been bidding on it. I went and looked at it, and decided that I would purchase it. Shortly after getting home I found that they had accepted my offer on Ebay (the car was in my driveway) for $1500 less. I gave them that offer and stood firm on it until I believed they would not move to it. I should have waited and just bought it online. 2- They listed 2 things on the car data form they gave me that were not even on the car (trailer hitch, rear a/c). That kind of gave me a false impression of the car's worth. 3- After signing all the papers they gave me the keys and told me one of them did not work. Charlie gave me his word that it was a battery (honest mistake). It was late and the service dept was closed. I could purchase a battery anywhere so I told him it was no big deal. I went home opened the casing and found the battery had leaked all over the circuit board. Thus, making it unusable. I called my salesman (not charlie), and pleaded for help. He eventually stopped talking to me via email. I then called Charlie he said he would look into it and call me back. A week later VERY angry I called back, and spoke with Aimee. She looked into the issue and decided that there was nothing she would do. She did not have any evidence he ever told me any of this, and that none of the other issues were things I needed to be compensated for. All I asked for was a new key fob. They would not oblige. So here I am telling anyone who will listen to STAY AWAY. If you do go WATCH YOUR BACK. They do not have your interests in mind. If they make a promise get it in writing. This was a terrible display of customer service. More

Absolutely ridiculous ! I went to buy a used car for my daughter and dealt with Tim. He is the most unfriendly , rude, and disrespectful person I've met in a long time .. To I went to buy a used car for my daughter and dealt with Tim. He is the most unfriendly , rude, and disrespectful person I've met in a long time .. Told me he didn't really care if I bought the car or not since he was only making $200. Then he kept our drivers license and told us if we rely needed them to drive and get them. We live 1 1/2 hours away which he knew. No one in entire dealership know how to overnight them?? What a joke! More

Temporary license plate expired, still waiting for title I cannot drive my car today because the temporary plates expired. I cannot purchase permanent plates because Carver has not sent me a clean title. I cannot drive my car today because the temporary plates expired. I cannot purchase permanent plates because Carver has not sent me a clean title. I just sent them a certified e-mail demanding title in preparation got returning the car. More

Very happy with 2014.5 Toyota Camry experience I had a 2002 Toyota Camry that had never let me stranded and was by far the best vehicle I had ever owned and I've owned a lot over the last 30 years I had a 2002 Toyota Camry that had never let me stranded and was by far the best vehicle I had ever owned and I've owned a lot over the last 30 years of driving. Almost zero maintenance costs as I accumulated 250,000 miles. Decided to finally get a more modern car and was completely open minded to ANY vehicle that I thought could replace my 02. Decided to try Carver Toyota. Met the most down to earth and accommodating salesman Charlie Wylonis and ended up with an incredible deal on a brand new 2014.5 Camry. The dealership is emaculate. Waiting room is unlike any I've ever seen. Fish aquarium and Starbucks coffee!!!! R U kidding me?! Been through their service department twice now and they are incredibly professional, courteous and super efficient. Now I have years of looking forward to owning another Camry and a team that'll be there for me should I ever need them. Great Job Carver Toyota!!! More

Unsafe Vehicle! Dealer sold me a 2013 Corolla with tires worn down to wear bars! They would not replace tires; offered to sell me tires at dealer cost,but would not Dealer sold me a 2013 Corolla with tires worn down to wear bars! They would not replace tires; offered to sell me tires at dealer cost,but would not tell me what the cost of the tires would be. Fortunately, I did not pay their asking price. While I feel that the vehicle is fundamentally sound, selling a vehicle with worn out tires is selling an unsafe vehicle! I will never do business with this dealer again. More

Horrible Used Sales Nightmare! I contacted this dealer to purchase a car and they were very helpful and friendly with getting me in the door. Once I arrived the car was waiting for I contacted this dealer to purchase a car and they were very helpful and friendly with getting me in the door. Once I arrived the car was waiting for me, clean and ready to go. The saleman was very friendly until he realized that he wasn't going to make a lot of money since I had my own financing. I bought the car none the less because it was and is a nice car. However, now my trade has not been paid off after 17 days for a cash deal. Every day its not paid off I am being charged interest. The car saleman will not call me back, the operator will not connect me to a manager, and the lady the does the payoff to the bank is "not available" every time I call. I am really disappointed in this dealer and will NOT be back to buy the NEW Camry for my wife because of this piss poor service experience. More

Sabotage I went with my daughter on her first trip to try to buy a car. The salesman was pushy and only really wanted to talk about the payment amounts even t I went with my daughter on her first trip to try to buy a car. The salesman was pushy and only really wanted to talk about the payment amounts even though she had been per approved at our bank and had a check in hand. He kept trying to tell us that the bank we had used for many years was no good at auto loans. I finally forced the point that we needed to see a difference number between the selected car and the Jimmy I was going to give her as her down payment. The used manager took the jimmy for a drive, came back and insulted me with a extremely low offer on the jimmy. When asked why, he said it was locked in four wheel drive and wont come out. I knew something was up then and we left. Sure enough He had it in four low. The procedure is to stop, shift to neutral then shift the transfer case. Worked for my daughter. Smells like Sabotage to me to lower the price. They could be paying cash to take cars off their lot and I will never go back. More

Disappointed Carver Toyota did a good job at making me feel that I got a fair price on a new car. Unfortunately, the car did not come with the folio to hold the ow Carver Toyota did a good job at making me feel that I got a fair price on a new car. Unfortunately, the car did not come with the folio to hold the owners manuals. I have called them, and sent emails, but they won't respond. I thought that I would bring my new vehicle to their service department for routine maintenance, but now I think that would be unwise. Too bad. More

Horrible I had the worst experience of getting a car here. Would have given a zero rating if possible. They had a memorial day advertisement of trade in an I had the worst experience of getting a car here. Would have given a zero rating if possible. They had a memorial day advertisement of trade in any car for $4000. I went in there to trade my car. They offered me to pay off the loan on it which was much lower than that. So I asked about the advertised deal and the salesman was like its only for purchasing selected vehicles. Then he came up with two monthly lease options and asked me to select which one I would prefer. I selected one of them. After that we went to the accounts guy. I was asked to choose if any additional insurance is required. I selected one of them. An the tricky part is the electronic signature. It will make you sign the lease without seeing what is in it. He asked to me sign on it seven times one after another and guess what I am in the contract for 3 years without even knowing the details of what is there in the deal. I didn't suspect any foul play as I thought the amount is normal including the registration tax and other formalities. When I got the documents to read I was dumbfounded to see the details. They added an extra charge 1000 dollar on my bill for the car which I traded in, which means I got my car traded in at half the price than they advertised. The price of the new car leased is increased by a few hundred dollars than MSRP. Additional insurances were added which was never asked for. I went back there a few days later to ask about these charges. The salesman says, he doesn't know a thing about the math behind it. The accountant says the amount is what we agreed with the salesman. I asked the manager about this and said I would like to cancel the deal, and his reply was it is not possible to cancel the deal they cannot make any changes in the deal as they already paid off the car, which I showed right in front of them that they did not pay a single penny on that. My loan was paid off so late that I had to pay extra fines for late payment. I was able to cancel a few additional benefits they added after two visits. But I am stuck with the deal for a few years. I checked other places for the same car, and realized that I am paying at least a $4000 extra for this deal. A few days later I talked to their online customer service as a different user and I found that the same car was offered at $2500 cheaper than I bought. Even after all these, the salesman was concerned about his sales review survey and asked for an excellent rating for his service. I think all of them are trained well to exploit naive customers like me. Will never recommend anybody this place. More