Caruso Ford Lincoln

How Car Buying Should Be March 2017 – I was in need of a new car and found an amazing deal executed by an amazing team at Caruso Ford in Long Beach. I would highly recommend a March 2017 – I was in need of a new car and found an amazing deal executed by an amazing team at Caruso Ford in Long Beach. I would highly recommend anyone needing a car, new or used, to check out Caruso Ford. I had been interested in the Ford Focus and Fusion since first seeing them on TV years ago so when my previous car was totaled in a bad storm a few weeks ago, I decided to look into getting one of those vehicles. In the end, I decided the smaller Focus with Flex Fuel was the one for me. I made use of AutoTrader.com and TrueCar.com to search for vehicles and found 3 that meet my top choice of a 2015 Candy Blue Ford Focus with low miles. Marco and I texted back and forth for a little over a week regarding the Focus on their lot and he was always pretty quick to respond which I really appreciated. After satisfying my initial questions with Marco, I decided I would like to check out their Focus in person and see about doing business with them. Of the 3 places carrying this car, Caruso was the furthest away from me and yet I was interested in checking them out so I let them know when I’d be coming in for a test drive. Thomas took care of me when I arrived and we went for a test drive together. During the test drive, I pulled over and parked and asked Thomas questions about some of the car features which he was happy to explain and demonstrate. That sealed the deal for me both on definitely wanting that car and in buying it there. When we got back to the dealership, Thomas and I went over what I was looking for payment wise and then Amir stepped in to assist with the financing. He was able to get me the financing I wanted (thanks to my good credit) and a really good deal on extra coverages for my car while still keeping my payments where I wanted them with me putting a little extra down. These guys - Marco, Thomas and Amir - were a really great team. They are friendly, helpful, knowledgeable and capable. And they even offer you delicious flavored lattes while you’re there. ;) It was so worth the extra drive to get my car from them. I am one VERY HAPPY CUSTOMER indeed. --Michele in Van Nuys, CA More

Extremely Satisfied Customer I recently purchased an new truck. I received excellent service from Sam & Amir. I love my new truck! Would definitely recommend Caruso Ford to any I recently purchased an new truck. I received excellent service from Sam & Amir. I love my new truck! Would definitely recommend Caruso Ford to anyone shopping for a new vehicle. More

Help is always there complete and Professional~ Thanks for everything you guys do daily and a Special Thanks going out to Annette for being on top of 1. A warm and Loving Welcome with a smile to top Thanks for everything you guys do daily and a Special Thanks going out to Annette for being on top of 1. A warm and Loving Welcome with a smile to top of the service that keeps my world intact... 2. Thanks for the crew that take their time to make sure my vehicle remains safe and able to get me the 61 miles to work and home 5 days a week! You guys ROCK....... Happy New Years to all of you AR Curuso Ford... Rc of Long Beach More

The worst service experience I have ever had at a dealer Took my new 2016 F150 that was purchased at another dealer in for a front end alignment check. The steering wheel has been slightly off center since I Took my new 2016 F150 that was purchased at another dealer in for a front end alignment check. The steering wheel has been slightly off center since I purchased the truck and it pulls to the right. I was immediately told Ford only covers initial warranty claims once for each potential problem. I found that very strange, but none the less proceeded with my service appointment. I was informed that F150's pull to the right and that's normal. They drove the truck said the wheel was normal and my pull is from the crown in a road. I'm embarrassed for the Ford Motor Company who has built a truly World Class Truck, that they have licensed such a horrible dealership. In the Long Beach area we have several Ford dealers to choose from. They will never see me again at Caruso. More

Best service ever Had to bring my Edge in due to a bad sensor. Don was my guy! BEST EVER! He called me to let me know what was going on, he explained everything to me! Had to bring my Edge in due to a bad sensor. Don was my guy! BEST EVER! He called me to let me know what was going on, he explained everything to me! And was on board when getting a rental for me! The most friendliest people to work with!! Five stars to Don and to the lovely ladies who handled my car rental!! More

Service Center Phil is always helpful whenever we take our FORD FLEX in for service. Would highly recommend Caruso Ford because they are always honest. We also bough Phil is always helpful whenever we take our FORD FLEX in for service. Would highly recommend Caruso Ford because they are always honest. We also bought our new use car from Caruso Ford. We just love the employees there. More

I was able to make the appointment online Jose was the best friend ever at a new dealership, appointment was made online, they gave me a ride work, they picked me up brought me back and the Jose was the best friend ever at a new dealership, appointment was made online, they gave me a ride work, they picked me up brought me back and the estimate was accurate to the nickel, I am impressed and happy and I'm sure my next forward will be bought at that dealer More

Sheri A. was absolutely wonderfull I scheduled an appointment and arrived 45 minutes late...the first service informed me that arrived 'quite late." Given that I had scheduled my appoin I scheduled an appointment and arrived 45 minutes late...the first service informed me that arrived 'quite late." Given that I had scheduled my appointment; I was informed that Sheri A. would be my advisor. I was afraid that I would be rescheduled. She is the best advisor that I have had at Caruso Ford. My faith has been renewed. The services and work on my car was excellent? More

I buy my new cars here I have bought my last 4 Ford cars from this dealership and have always had good experiences. Each of the four have run well and I use the service cent I have bought my last 4 Ford cars from this dealership and have always had good experiences. Each of the four have run well and I use the service center to keep them running well. My service adviser "Annette" has always worked with me with practical plans to keep each running as long as is practical...much appreciated. More

Service job- nicely done The windshield washer reservoir, for some reason, cracked. Phil ordered a new one and automatically had me in to get it replaced. I rented a car for t The windshield washer reservoir, for some reason, cracked. Phil ordered a new one and automatically had me in to get it replaced. I rented a car for the day from Enterprise, as I needed transportation, and unfortunately found the parts department had ordered the wrong part. I still had a minor recall done on the Sync modem, and came back a couple weeks later for the correct installation. It went well! The only unfortunate part was my need to rent a car for a second day, and that the car wasn't automatically washed (though they did ask me if I wanted it washed when I picked up; I declined as I didn't have the time for it). Phil was a great service writer; highly recommended, however - he did a great job of keeping me informed and I'll go there again for sure. More