Caruso Ford Lincoln

The worst service experience I have ever had at a dealer Took my new 2016 F150 that was purchased at another dealer in for a front end alignment check. The steering wheel has been slightly off center since I Took my new 2016 F150 that was purchased at another dealer in for a front end alignment check. The steering wheel has been slightly off center since I purchased the truck and it pulls to the right. I was immediately told Ford only covers initial warranty claims once for each potential problem. I found that very strange, but none the less proceeded with my service appointment. I was informed that F150's pull to the right and that's normal. They drove the truck said the wheel was normal and my pull is from the crown in a road. I'm embarrassed for the Ford Motor Company who has built a truly World Class Truck, that they have licensed such a horrible dealership. In the Long Beach area we have several Ford dealers to choose from. They will never see me again at Caruso. More

Best service ever Had to bring my Edge in due to a bad sensor. Don was my guy! BEST EVER! He called me to let me know what was going on, he explained everything to me! Had to bring my Edge in due to a bad sensor. Don was my guy! BEST EVER! He called me to let me know what was going on, he explained everything to me! And was on board when getting a rental for me! The most friendliest people to work with!! Five stars to Don and to the lovely ladies who handled my car rental!! More

Service Center Phil is always helpful whenever we take our FORD FLEX in for service. Would highly recommend Caruso Ford because they are always honest. We also bough Phil is always helpful whenever we take our FORD FLEX in for service. Would highly recommend Caruso Ford because they are always honest. We also bought our new use car from Caruso Ford. We just love the employees there. More

I was able to make the appointment online Jose was the best friend ever at a new dealership, appointment was made online, they gave me a ride work, they picked me up brought me back and the Jose was the best friend ever at a new dealership, appointment was made online, they gave me a ride work, they picked me up brought me back and the estimate was accurate to the nickel, I am impressed and happy and I'm sure my next forward will be bought at that dealer More

Sheri A. was absolutely wonderfull I scheduled an appointment and arrived 45 minutes late...the first service informed me that arrived 'quite late." Given that I had scheduled my appoin I scheduled an appointment and arrived 45 minutes late...the first service informed me that arrived 'quite late." Given that I had scheduled my appointment; I was informed that Sheri A. would be my advisor. I was afraid that I would be rescheduled. She is the best advisor that I have had at Caruso Ford. My faith has been renewed. The services and work on my car was excellent? More

I buy my new cars here I have bought my last 4 Ford cars from this dealership and have always had good experiences. Each of the four have run well and I use the service cent I have bought my last 4 Ford cars from this dealership and have always had good experiences. Each of the four have run well and I use the service center to keep them running well. My service adviser "Annette" has always worked with me with practical plans to keep each running as long as is practical...much appreciated. More

Service job- nicely done The windshield washer reservoir, for some reason, cracked. Phil ordered a new one and automatically had me in to get it replaced. I rented a car for t The windshield washer reservoir, for some reason, cracked. Phil ordered a new one and automatically had me in to get it replaced. I rented a car for the day from Enterprise, as I needed transportation, and unfortunately found the parts department had ordered the wrong part. I still had a minor recall done on the Sync modem, and came back a couple weeks later for the correct installation. It went well! The only unfortunate part was my need to rent a car for a second day, and that the car wasn't automatically washed (though they did ask me if I wanted it washed when I picked up; I declined as I didn't have the time for it). Phil was a great service writer; highly recommended, however - he did a great job of keeping me informed and I'll go there again for sure. More

Service They were very professional and took care of the problem that another place could not find. My car was washed and clean when they returned it. Price w They were very professional and took care of the problem that another place could not find. My car was washed and clean when they returned it. Price was reasonable. More

I got a good deal on a new mustang Great buying experience. Francisco shoe me the vehicle that I wanted and offered a great deal that I couldn't tefused.I'm very glad that I came here t Great buying experience. Francisco shoe me the vehicle that I wanted and offered a great deal that I couldn't tefused.I'm very glad that I came here to purchase my wife's new mustang. More

They tried to charge me $380.00 for a $100.00 fuel pump. The labor was $450.00. Another shop later told me they would have charged $150.00. I have to sue them. The labor was $450.00. Another shop later told me they would have charged $150.00. I have to sue them. More