Carter Subaru in Shoreline

Carter Subaru in Shoreline was fantastic, but when they sent me to their Carter Acura for installation of the parts, Iit was horrible. I was promised a loaner vehicle, but while making the appointment, th sent me to their Carter Acura for installation of the parts, Iit was horrible. I was promised a loaner vehicle, but while making the appointment, they told me it would only be 1.5 hours so they will not give me a loaner. Arrive for my appt, waited 3 hours before they were finished. Go to inspect and there was a ding they made on the rear corner panel and some paint scratches. They told me this is not how they do business and would take care of this for me. Another 45 minutes and they fixed the ding as best as they could and provided me with some touch up paint. They even said in good faith that they would fix another dent I had (which you can still see 1/4 of it) Unfortunately, there is still a trace of the ding they created. So, this pretty much wasted 1/2 of my day sitting there at the dealership. Something that should have taken 1.5 hours took 1/2 the day. They should have honored the loaner car agreement request made my Carter Shoreline so I could have gone to work instead of sitting there waiting and trying to do work from my phone. Very disappointing service, no matter how nice they talked to me. More

Best experience ever! I would highly recommend. Everyone was so pleasant and helpful. I could not have asked for a better or easier experience. I would highly recommend. Everyone was so pleasant and helpful. I could not have asked for a better or easier experience. More

I had a great experience purchasing my new Subaru. The process was fast and simple. The staff was exceptionally friendly, knowledgeable, and helpful. The process was fast and simple. The staff was exceptionally friendly, knowledgeable, and helpful. More

This dealership is filled with sharks. I bought a used car from Sam, and I noticed there was an issue with the power locks the next day. I called and spoke to Sam 3-4 times about the issue I bought a used car from Sam, and I noticed there was an issue with the power locks the next day. I called and spoke to Sam 3-4 times about the issue. He blew me off every time. Then I called once on a day Sam had off, the guy who took my call said he would look into it and call me back, and just like Sam, nothing. It’s obvious once they got my money, the service stopped immediately. I wouldn’t recommend Carter Subaru to anyone. More

Very pleasant buying experience. Excellent price offered...didn't need to negotiate. Jacob was terrific. Excellent price offered...didn't need to negotiate. Jacob was terrific. More

I came into the dealership late in the day after another dealership treated me poorly and Richard was excellent. Unfortunately there wasn't time to fill the car with gas or some of the very small things. Ho dealership treated me poorly and Richard was excellent. Unfortunately there wasn't time to fill the car with gas or some of the very small things. However, he made the time to ensure we were happy with the car. The financial manager was also very friendly, courteous, and helpful. Overall it was a great experience! More

Arturo was kind, respectful-listened to what I was looking for, was prompt in finding the answers to our questions and found us the right car. looking for, was prompt in finding the answers to our questions and found us the right car. More

Car buying always seems to take way longer than necessary. But the staff was friendly and responsive. We are happy with the car. necessary. But the staff was friendly and responsive. We are happy with the car. More

Car was as advertised. Dealer kept me updated on car availability as I traveled from Eastern Washington. Dealer kept me updated on car availability as I traveled from Eastern Washington. More

It was a pleasure working with Wendy. She is friendly, well-informed and very helpful. She is friendly, well-informed and very helpful. More