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Carson Nissan - Service Center

Carson, CA

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847 Reviews

847 Reviews of Carson Nissan - Service Center

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July 14, 2016

service maintenance David Barrientos was an awesome person, he took his time to explain everything , came back to check on me and told me approximately how long it goin More

by Nissan rogue 234
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Barrientos
June 18, 2016

Awesome service My two visits I had for servicing my Sentra, has been great!! David Barrientos always makes sure all my questions and concerns are answered and taken More

by Cindy87
Recommend Dealer
Yes
Employees Worked With
David Barrientos
June 11, 2016

Attempted unnecessary work done Came in for extra key. A complimentary inspection was done - a rear lower control arm bushing was tearing and needed to be fixed as soon as possible. More

by sbuckler
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Ayala, David Barrientos
Jun 11, 2016 -

Carson Nissan responded

My name is Linda Webber and I am the Owner Loyalty Manager here at Carson Nissan. First I would like to acknowledge the review of your experience. We appreciate you taking the time, and quite honestly we appreciate your candor. We use comments such as yours to train our people and improve our process. I do not know all the details of your service here and am currently in the process of meeting with the staff to determine where we fell short and what could be done differently. A quick question, were all the opinions/diagnosis done here at Carson Nissan? Any additional information you could provide is greatly appreciated! Kind Regards, Linda Webber

Jun 11, 2016 -

sbuckler responded

Yes, they wrote me up a receipt for the key and the inspection and what needed to be done. Also got an email from Chris about the cost and recommendation for the company we bought the car from.

Jun 11, 2016 -

Carson Nissan responded

Thank you for your prompt response. I would certainly like to turn your negative experience into a positive one! I will look into the matter on our end. May I know your name and what type of vehicle you have?

Jun 11, 2016 -

sbuckler responded

2016 Nissan Versa Note SV

Jun 11, 2016 -

sbuckler responded

Sharon Buckler

Jun 11, 2016 -

Carson Nissan responded

Thank you Sharon! I appreciate the opportunity to review and respond. I will be meeting with our Service Director Monday morning and will get back to you with what I learn. Thank you again for taking the time!

Jun 13, 2016 -

sbuckler responded

No, there is no need because the two other repair shops I have gone to for a second and third opinion both tell me there is ZERO wrong with any part of the lower arm bushings, either front or rear. Basically, I am just being sold a service that is unwarranted.

Jun 13, 2016 -

Carson Nissan responded

Hello Sharon, As promised, I met with our Director of Service, Mr. Roy Schilder. I believe there needs to be clarification on what needs to be repaired on your vehicle. There definitely is a need for repair. Roy had attempted to reach you by phone so he could communicate the need with explanation so as to avoid any further misunderstanding. It would be great if you could call him when you have a free moment so we can clear this up for you. You can contact him at 310.221.5119. Again, thank you for the opportunity to assist! Linda Webber

June 06, 2016

Always good Our Hubcap flew off while my wife was driving on the freeway and they gave me another one at no charge. Thanks Roy! Appreciate you! Miss you guys!!! More

by Cwboys1!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Schilder, Carlos Gaspar
June 01, 2016

Great Customer Service The workers in the service center were very pleasant & polite. They answered all of our questions & made sure our car was well taken care of. They did More

by Nissan01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Morgan
May 24, 2016

New Altima Came for an oil change. As I was waiting for my vehicle to get service, David Jaramillo approached to me and got me into getting a new vehicle. More

by NidiaT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martel Creer, Jeff Morgan, David Jaramillo, Jorge Villegas
May 24, 2016

Excelente service. It's the second time David Barrientos helps out with the service on my car and I can say I would recommend him he is honest and very professional. More

by Cindy orellana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Barrientos
May 22, 2016

Overall Excellent Customer Service At Carson Nissan Is Excellent! Really Great Problem Solvers. The Workers There Help Me Find The Best Solutions To My Problems. Highly More

by XxAeroxX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Morgan, Jaime Navarro, Evelyn Osorio
May 21, 2016

Awesome Service Jeff Morgan is the gentlemen that always help me with the up keep of my vehicle. He wasn't at work this time when I came in. However, David Barrientos More

by Gracie Robinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Morgan, David Barrientos
May 19, 2016

EXCELLENT SERVICE Jeff is the man hes awesome very noble nice funny person all categories you want for sum one to help you with your car.thank you guys More

by karlyahp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
carlos service, Jeff Morgan
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