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Carson Nissan - Service Center

Carson, CA

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847 Reviews

847 Reviews of Carson Nissan - Service Center

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July 28, 2017

Run from this place The reps are rude, unfriendly, and they don't properly inspect your car!!! The service is extremely slow and they catch an attitude when you inquire. More

by Mrs. Love
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina Martinez, Jeff Morgan
Jul 28, 2017 -

Carson Nissan responded

Hello Mrs. Love, Thank you for taking the time to provide feedback regarding your recent visit to the Service Department at Carson Nissan. We regret that we fell short of your expectation. I wonder if you would be able to provide me additional information about your inspection concerns? In what way did that not meet your expectations? We use input from folks such as you to coach and counsel our staff and improve our processes. You can reply with your comments to this email or you can contact me direct at 310.221.5119. Thank you again for taking the time.

Jul 29, 2017 -

Mrs. Love responded

My car wasn't inspected properly. They were just checking Things on the checklists. I don't want to go into details to much because I would really like to stay anonymous. However; this isn't the first time that I've had a problem with my car being incorrectly serviced

Jul 29, 2017 -

Carson Nissan responded

Mrs. Love, Thank you again for taking the time to provide a private response. I can appreciate and respect your wish to stay anonymous. We care greatly about the customer experience. Our hope is that we have an opportunity to pinpoint where the breakdown in our system or process occurred so we can make corrections. That is in essence is the spirit of the online review process; for customers to have a voice and for business operators to act upon it. Unfortunately the information you have provided is insufficient for us to provide any assistance to you or future prevention. If you change your mind and wish to share additional information, you can certainly contact me anytime either by email or direct: Linda Webber 310.221.5410.

July 28, 2017

Prompt and Excellent Customer Serivce The service department were prompt and very professional. I will have Carson Nissan service my car again! Jeff Morgan, provided me excellent customer More

by Jackie63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Morgan
July 26, 2017

ServIce Experience I was greeted promptly upon my arrival, the Chris Ayala the service adviser was very attentive and informative. The use of a rental car made helped More

by JuliusJM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ayala
July 24, 2017

Great Service Christina always takes great care of me when I come in. She always does her best to make your experience a favorable one. Best customer service ever. More

by Dbaetz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Martinez
July 22, 2017

Thank you for the excellent care I turned in my car for maintenance and break checks (thought I heard grinding) got a call stating no need for breaks yet just maintenance service. Ve More

by Viclokes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Morgan
July 19, 2017

Good Service going up on a Sunday! Wow! You guys are open on Sundays. This allowed me to get my scheduled maintenance work done with ease. Thus, I am very satisfied with Carson N More

by Edward Kyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Martinez
July 18, 2017

great service thank you for all the great work i will always go there for the great service provided keep up the goos work and i come back More

by loyal customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Martinez, Chris Ayala, Jeff Morgan, Daniel Godinez
July 18, 2017

Satisfied Customer I went in to have an oil change and have my intelligent key reprogrammed since one was stolen. Service was quick and my intelligent key and car was r More

by Crissy00
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel Godinez
July 17, 2017

Service department Service reps very professional and helpful the quality and time frame of service is awesome will return for all my service needs Thank You Carson Nis More

by playerbodatious
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Martinez
July 15, 2017

Great Service Department Christina did a great job going over everything, and had me in and out fairly quickly. My car was ready sooner than expected, and the price for the w More

by SC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Martinez
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