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847 Reviews of Carson Nissan - Service Center
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October 15, 2022
I just wanted to quickly recognize my Service Advisor Edwin Xuncax to his peers, Supervisors, Dealership Manager, Nissan HQ, and anyone reading this. These past 2 times that I have taken my vehicle in t Edwin Xuncax to his peers, Supervisors, Dealership Manager, Nissan HQ, and anyone reading this. These past 2 times that I have taken my vehicle in to get serviced, he has been my main point of contact. As I told him in our email correspondence while I was at work, his customer service and technical knowledge has been second to none. He has gone above and beyond what other Service Advisors there have done the previous times I have got my vehicle worked on. In fact, he has gone above and beyond what previous Service Advisors have ever done for me at any dealership since I have been taking my personal vehicles in. He takes great pride in his work and it shows. He knows his job, communicates well with his customers, and is very thorough to make sure all the i's are dotted and t's are crossed. Edwin is a valuable asset to the Carson Nissan Service team and I look forward to always having him as my Service Advisor whenever I need my vehicle worked on. Outstanding job, Edwin! More
by Henry N
Employees Worked With
Edwin Xuncax
July 23, 2022
I’ve mentioned many times to stop sending me mail/emails and now it’s just ridiculous. Here’s one star to hoping that someone sees this and finally gets my shtuff straight. 😤 and now it’s just ridiculous. Here’s one star to hoping that someone sees this and finally gets my shtuff straight. 😤 More
by e.camerino.jr
Employees Worked With
Marketing
December 25, 2021
I was lured in by an offer for 50 dollars to test drive. I bought the truck and the dealer was out of the 50 dollar gift certificates. They said they mailed it when I checked back. When I hit 1000 miles I bought the truck and the dealer was out of the 50 dollar gift certificates. They said they mailed it when I checked back. When I hit 1000 miles I came in for my free oil change on Christmas eve. I dropped the car off and left. I got a call an hour later that I had 45 minutes to return and pick up my truck. They couldn't get to it and were closing early. I'm all for closing early Christmas eve, but decide that before I drop off my car and leave and pay Uber to come back. I love the truck, but go to a different dealership More
by Trav
Employees Worked With
Unknown
April 28, 2021
Carson Nissan has the BEST customer service ever! Our Service Advisor was Christopher Aya and the service we were provided was EXCELLENT!! My son has purchased 3 cars from this dealership and has refer Service Advisor was Christopher Aya and the service we were provided was EXCELLENT!! My son has purchased 3 cars from this dealership and has referred not only myself, but my daughter and many others to this dealership and we have all had EXCELLENT services provided to us. This is the place to buy and service your car!!!! They are truly # 1 !!! More
by macalifano
Employees Worked With
Christopher Aya
March 25, 2021
Not only Amanda should be proud of herself, but Carson Nissan as well, for such a great detail-oriented and caring service. Since I got there, she received me with a very professional customer service and Nissan as well, for such a great detail-oriented and caring service. Since I got there, she received me with a very professional customer service and communicated all my vehicle concerns. Thank you, Amanda. I wish dealership offer more affordable repair costs. More
by Luiggi
Employees Worked With
Amanda Baker
February 09, 2020
If I could put ZERO stars I would! I have been a If I could put ZERO stars I would! I have been a customer for over 10 years & I will NEVER step foot inside this dealership again! The tech that hel If I could put ZERO stars I would! I have been a customer for over 10 years & I will NEVER step foot inside this dealership again! The tech that helped me-Amanda, falsified documents by saying that work was performed and it was NOT! The service Manager Denise Lewis ADMITTED that the tech "shouldn't have written " this on my documents. The fact remains that she did. Denise all but called me a liar when I brought up another issue with regard to things that Amanda wrote on my paperwork saying that I "declined" something that needed to to changed. Amanda NEVER mentioned ANYTHING to my husband or myself the entire time we were there. I have gotten a hold of Nissan North America AND the Bureau of Automotive Repair trying to get some resolution. The "B. A. R." told me that Denise admitted to them the falsification of the documentation, but they can't force Nissan to do anything. It's very sad that are willing to lose a long time customer over something like this. The worse part about this is that I spoke to the Bureau of Automotive Repair & requested that Carson Nissan pay for my tire rotation at another dealership since I DON'T TRUST this dealership to do the job & Denise "declined" this. They already failed me, WHY would I go there to give them the opportunity to NOT do the job again. SHAME on you Carson Nissan! More
by Stephb
Employees Worked With
Amanda Baker, Denise Lewis
June 07, 2019
Service on my Nissan Rogue 5/16/19 Tiffany Baker was my service advisor 5/16/19. I brought my 2016 Rogue in for normal maintenance. Tiffany was very attentive and professional. She d Tiffany Baker was my service advisor 5/16/19. I brought my 2016 Rogue in for normal maintenance. Tiffany was very attentive and professional. She discussed with me exactly what I had brought the car in for and made sure the work was done. Tiffany is very friendly and makes you feel comfortable. When the job was done she came and got me and explained the costs. I was thinking I still had a maintenance agreement but it had expired. Tiffany explained the situation and I agreed. More
by JTEL
Employees Worked With
Tiffany Baker
June 04, 2019
Very happy with my new purchase I want to thank Stunning Rios for all her help, kindness, patience, and also showing us new Pathfinder that we just recently purchased. Great salesper I want to thank Stunning Rios for all her help, kindness, patience, and also showing us new Pathfinder that we just recently purchased. Great salesperson. Also thank you for the time you spent with me and my husband explaining everything about the 2nd car that we have purchased at Carson Nissan. I went in to get Service on my car and did not expect to came home with another both cars. Thank you Stunning Rios and Carson Nissan. More
by Lorena Terriquez
Employees Worked With
Stunning Rios, Fausto Salazar
December 29, 2018
Picked up car worse than I left it Brought my car to Carson Nissan to make sure trailering my car to California didn't ruin my alignment because brand new tires are pricey (just install Brought my car to Carson Nissan to make sure trailering my car to California didn't ruin my alignment because brand new tires are pricey (just installed new tires). I get the car back and to drive straight I have to turn to the right. I barely left the parking lot and I knew my xxxx was xxxxed. I should have known when I heard the tires fighting each other on the shop floor (sounded like nails down a chalkboard). I brought the car back and asked for it to be fixed, "sorry our tech went home for the dodgers game" I bring the car back 4 weeks later because I was out on business, car sat at the airport. Finally schedule a new appointment, bring the car to the shop, they said the tires are bald and we can't do an alignment with bald tires. I ask for my $560.00 dollars back, they said "no, sorry" I asked to talk to the manager they took my number and said she would call, (She never did) I brought my car to West End Alignment & Auto Repair, They fixed my alignment and gave me the laundry list of alignment issue. One!!! the cam bolt was completely lose which xxxxed up my camber on the drivers side, hence the steering to the right, Second!!! One of the bolts was completely in backwards. My car now is perfect and I have a new set of tires on the way. WEA only charged me $180.00. More
by illtra1200
Employees Worked With
Mayra Gutierrez, Miguel Moran, Oscar Masias
November 21, 2018
REALLY REALLY PROS! You're checked in and everything just seems to hum along. the real story is the attention paid to the vehicle. I had some intermittant noises I didn't You're checked in and everything just seems to hum along. the real story is the attention paid to the vehicle. I had some intermittant noises I didn't know what to attribute to. Of course when I showed up to the dealer, it wouldn't make the same noise! But they were patient and careful, and based on my description, they finally heard what I had been talking about. What started out as a strange noise which caused concerns, ended up being a $350 repair job; they informed me it was covered by warranty :) Never taking my Nissan NV200 any place else. Way to go TEAM! More
by fgruberCPA
Employees Worked With
Chris Ayala
