Carson Nissan | Page 307

I went in to retrieve a prize they offered. Came out with a new car with a good deal. They paid off my used vehicle and game me a brand new car for a great price. Extremely happy with purchase. John Archeta a new car with a good deal. They paid off my used vehicle and game me a brand new car for a great price. Extremely happy with purchase. John Archeta was very helpful with choosing my new car. I even got free hot dogs! More

This dealership continually offers friendly, prompt and excellent service. Today I had a problem (a "check engine soon" light - the first time I've ever seen it stay on in this car), and the first thought excellent service. Today I had a problem (a "check engine soon" light - the first time I've ever seen it stay on in this car), and the first thought that came to Mike was the gas cap - and it was indeed a loose gas cap. The problem was taken care of in about 3 hours on a very busy Saturday (which includes time for an overall diagnostic inspection and an oil change as well), and they still made time to promptly drop me off at home, and promptly pick me up when the car was ready. Fixing this was *free* - as was the car wash and the vehicle inspection report (which I am glad they did, as it brought a problem caused by usual wear and tear to light which I'll be taking care of within a month or two). The only thing I paid for today was an oil change - but my last oil change I didn't have to pay for as I used a coupon they mailed me to get a *free* oil change. I really must say that this dealership knows how to take care of their customers, and pays attention to detail. I remember earlier in the year, when I was trying to figure out how to get a notoriously hard to get off parking sticker off my car so I could replace it with a new one. The thought occurred to me - call Carson Nissan, and see what they say. I called expecting various instructions, but they simply said to bring it in and they'll do it at no charge (which they did). *All* the employees at Carson Nissan have *always* been courteous, kind and very helpful to me. Also, when I have questions, I get a full explanation of what is going on with my car. And, I must say, they are lucky to have Mike Garcia as a Service Consultant. Not only does he know what he's doing, and not only does he have an extraordinarily friendly and helpful attitude towards customers; he also knows how to service cars very, very efficiently. More

This is my follow up Dealerrater from my previous posted. I was contacted by Mike and Linda after leaving the Carson Nissan dealership and was pleased to see they were able to turn the sales around. Mike R I was contacted by Mike and Linda after leaving the Carson Nissan dealership and was pleased to see they were able to turn the sales around. Mike Retheford kept in contact and followed up like a true professional. From FedEx - ing accessories to delivering the vehicle to the Matson dock he went over and above any salesmanship I have experienced. He followed up with both documentation and tracking information. Mr Retheford was always available to provide an update during the entire transaction. Linda Webber too was a great help too. As the Internet manager she was able to work with floor management and Keep the deal alive. She overnight mailed documents / contracts to complete the purchase in a timely fashion. She too followed up via email and phone communication. I received the Nissan Cube the other day and everything was perfect. I received the vehicle I wanted at the price we had negotiated. This could not have happened without the professional efforts of Mike and Linda! I originally saw an Internet posting of this vehicle while at home in Maui. Upon my first phone contact with Mr. Retheford, he was far from your stereotype of a car salesperson. Honesty, ethics, communication skills, and being simply personable are just a few trait of this salesperson. I would highly recommend any potential buyer to work with Mike. Straight talk and great work ethic is what you get. I have purchased several new cars. Mr Retheford was key in keeping this deal alive and closing the transaction. Thanks Mike!!! Mahalo MauiDean More

Having owned BMW for the last several years I decided the hastles at the BMW dealer was going to push me in another direction. I contacted several dealers including Nissan dealers. The only Nissan dealer w hastles at the BMW dealer was going to push me in another direction. I contacted several dealers including Nissan dealers. The only Nissan dealer who listened to what I was looking for and bent over backwards to find my vehicle was Carson Nissan. Even after the vehicle was located they were very good at streamlining the purchasing process having most of the paperwork already completed by the time I arrived at the dealership so it didnt take hours to get the matter concluded. What I found most interesting was even after the deal was sealed I noticed the next day that the vehicle didnt have floormats. I called Michelle to ask about floormats and she indicated that some vehicles didnt come with floormats but she would see that a set was shipped to me. Checking the invoice floormats were not included yet the Dealership went out of thier way to see that I was satisfied. Its the little extra that makes the differance. I have dealers less than 5 miles from my house yet I would drive the 50 miles to this dealer just because of how I was treated....If you are looking for a Nissan be sure to check these guys out. You wont be dissapointed More

i have given my rating because he told me the truth` he did not try to lie about any thing , they worked with me and did not make me feel like i was obligated to buy anything, i really im happy with the se did not try to lie about any thing , they worked with me and did not make me feel like i was obligated to buy anything, i really im happy with the service the i received from this car dealer ship. More

I truly enjoyed my time at Carson Nissan dealership. My goal was to leave with a car and the team made it happen; especially, Larry Morales. Larry is very kind and understanding. He made every effort to ma goal was to leave with a car and the team made it happen; especially, Larry Morales. Larry is very kind and understanding. He made every effort to make my experience as painful as possible. I had a lot of fun and the best part was Larry filling in the waiting times, so it didn't feel like I waited at all. If I ever bought another car, I would most definitely visit Carson Nissan again; if possible, I would love to work with Larry again because he was very honest about what I could afford and he helped with different options for me to choose from. More

I was very pleased with the efficiency and thoroughness of the entire process. Had I gone in with previously approved financing, I'm confident I would have been in and out in 30 minutes. Pleasant staff of the entire process. Had I gone in with previously approved financing, I'm confident I would have been in and out in 30 minutes. Pleasant staff and positive experience all around . Would highly recommend to anyone who asks. More

You have excellent customer service. I was able to close You have excellent customer service. I was able to close the deals for a brand new Versa and on the pre owned Rogue S which is in a very good condi You have excellent customer service. I was able to close the deals for a brand new Versa and on the pre owned Rogue S which is in a very good condition and with low mileage. I was given good deals and rates with the financing of both cars. I will definitely recommend your dealership to my family and friends. John Ancheta being a new car salesman was very accommodating and like his job. He is an asset to your dealership. Good luck and more power to you John! E.C. Viola, RN More

I would like to start by first thanking Rene Sagastume from Carson Nissan his attention to customer service and details made me and my family feel welcomed. I ended up buying a new 2011 Altima witch I am from Carson Nissan his attention to customer service and details made me and my family feel welcomed. I ended up buying a new 2011 Altima witch I am loving more and more every time I look at it. Even though my car had to be delivered from West Covina I again thank you Rene and Mehdi (Finance Director) for your assistance in my purchase. More

on may 1st, we went to carson nissan, after exhausting few dealers in the valley.none gave us a decent service especially universal nissan he keot saying well becauseof the tsunami we dont have to go out few dealers in the valley.none gave us a decent service especially universal nissan he keot saying well becauseof the tsunami we dont have to go out of our way it,s supply in demand, then my daughter said mom i went on line & this lady at carson nissan is willing to work with us, well she sure did, by the end of the day Nnnette Mendez was very courteous proffessonal, & helpfull, we bought the altima coupe that was delivered from another dealer, we are very happy & gratefull to nannete & carson dealer thank you MONA CHAHAYED More