Carroll Chevrolet

Worst Car Buying Experience Ever This was by far the worst experience we had buying a car ANYWHERE. We dealt with 4 different people. Including 1st guy (no name, we'll call him X) & This was by far the worst experience we had buying a car ANYWHERE. We dealt with 4 different people. Including 1st guy (no name, we'll call him X) & Jon (both Salesman), Corey (claimed to be the general manager) and Matt from accounting. All besides Jon were very unprofessional and border line con artists and proficient liars. It started out with the first salesman showing us the vehicle. We were in the market for a truck and had decided for a Colorado. We went on a test drive and everything was ok. We had a list of items we needed the car to have. Steps, a hitch and lining on the truck bed. After the test drive we proceeded to negotiations. I asked him about the hitch and steps and he proceeded to show me a hitch on a different vehicle and said ours would come with the same. He did mention it didn't have the steps but that it would not be a deal breaker and he would have them put on. The car was not lined and we were O.K with getting 2 out of the 3 items we needed. When talking financing, he asked us for our financial information. My partner did not want to have his credit pulled due to the fact we had just closed on our home right before walking into the dealership. He said no hard pulls would be made on his credit and that was only for their records. Not sure why they needed his social security number when he had already said NO HARD PULLS were to be made on his credit; He didn't even sign the document authorizing them to run it. We told them we were not willing to go over 30k and needed a payment around 400 max. We had already been there for 3 1/2 hrs and were running late for an appointment we had in Orlando. We told him we would be back after the appointment to finish the process. After we left, the dealership called us insisting that we made it back there. We told them we would be back after we were done in Orlando. They felt the need to call us back again, this time trying to get more financial information over the phone and then telling us they were getting the vehicle detailed and the tank filled so it was ready to go. We asked them not o call back after the 3rd time. We were running errands and they were very forceful, this time it was Corey on the phone, He said they would give us a great deal; employee pricing as it was the end of their fiscal year and they had a quota to meet.That made the deal seem like a no brainer. Unfortunately it was shown later they were only using of their con artistry & lies mastery. At around 8 we made it back to the dealership; XXXX was no longer there and had left Jon in charge of finishing his deal. When running over the deal with Jon, we found many mistakes on the application form.We had no idea how serious and how many they really were until we made it to accounting... As we were speaking to Jon he ran over the truck specs and did not mention the hitch nor steps. I then asked him about those two items and he said the car did not come with any and they had not been made part of the deal. Conveniently enough xxxxx had left and "did not fill Jon in "as he stated. We had also dealt briefly with Corey earlier in the day; As he was the one who called us with the GREAT DEAL OFFER we asked him to come over and explain in more details what was going on. After about an eternity of negotiations and a lot of he said, she said and broken promises he said they could not by any means add the hitch nor the steps as it had been previously agreed because they were now giving us employee pricing. He said we could have those two items added later with the savings we were receiving. We were not happy with his answers but it seemed reasonable considering we were getting a better discount. After that fiasco was over we proceeded to meet with Matt in accounting to go over financing. That was the Ditsy Daisy show.... Matt didn't seem very knowledgeable on the details of the deal and was trying to wing it all and leave, considering we were running over an hour past their closing time. When going over the papers I realized they had plugged my partners social security number under my name and had ran his credit, which became another can of worms to deal with. SPECIALLY because he had been very straight forward with them about not messing with his credit. He could not explain why or how that happened.... Again, it was very clear why it happened... They were all over the place.... It seemed like the whole dealership was on drugs. Nobody on planet Earth at all. After a lot of excuses and no good answers he said not to worry that it was only a soft pull and that it would not show as an inquiry on his credit report. We were O.K with the soft pull. Companies do that all the time. We then continued with the paperwork. While signing the papers my partner realized the total was off by TWO THOUSAND DOLLARS, just a small amount, correct? When we asked Matt about this discrepancy he had nothing to say and no idea where the MYSTERIOUS number had come from, only that it was neatly typed into the roster of charges to be paid. He proceeded to remove the 2k and continue with the process. It is still unclear to us, even up to today whether or not we got the employee price as stated. We were so tired and spent that we just wanted to leave at this point. When we got the car it had not been detailed nor had it been filled as promised. My partner just wanted to be done at that stage. We went home and surprise, surprise.... The following morning my partner got a notification that his credit had been pulled when they swore it was not. The next business day we went back in to talk about the credit pull, the 2k mistake on the form and to make sure the employee pricing had been honored as agreed. We were not given a detailed sheet of charges, just a general one. We put over 10% in down payment and the amount financed still came to over 30k. Not sure why. After about two hours of very unpleasant bickering with the so called super professional General Manager Corey, nothing had been resolved and no answers given. He said there was nothing he could do about the credit inquiry besides apologizing. If I wanted I could dispute with the bureau and he would then have it deleted. We asked to look at the financial form with my partners signature authorizing them to run his credit along with a break down of all charges and fees so we could make sure they had honored at least the employee pricing. NOT TO OUR SURPRISE he could not provide any of those, claiming they had already been sent out and a request would have to be made for them. Our nightmare started on March 24th. We are still waiting on a resolution from STARLING Chevrolet. No signed credit inquiry form nor the financial breakdown of our deal has been received. We asked for them again when the internal customer relations department called us to ask about or experience. We are now considering legal actions against Chevrolet. Their dancing around is only a confirmation of the shady business Starling is running and their total disregard to their customers satisfaction and overall experience. Starling should not be in business and no one should grace them with a purchase. There should be an option here for negative stars. I would happily award it to them. STARLING... if you actually ready these reviews, please note that I am still waiting on that email from Corey with the signed application, the inquiry to be removed and the charges breakdown showing employee pricing/discounts. Starling Should consider a name change.. "Stealing Chevrolet" seems more conducive to their business model. Sincerely, A VERY DISSATISFIED CUSTOMER More

I'll be back!!! Thanks to Cio & the service dept crew...I am now bringing my new chevy(purchased elsewhere;~() to this dealership...Cio went ABOVE & BEYOND I ever exp Thanks to Cio & the service dept crew...I am now bringing my new chevy(purchased elsewhere;~() to this dealership...Cio went ABOVE & BEYOND I ever expected... I just went in to get my oil changed...& we started talking (she's a GREAT peoples person)...& I was sharing with her my HORRIBLE experience "elsewhere" & she took customer service to the NEXT level...It was the little "details" & that lil bit of extra time she took that made it so wonderful...I cant believe I finally left a Chevy dealership happy!!! Thank you & I WILL be back...;~))))... Honestly can't wait to trade in my new car in & get what I want instead of settling & having a person who has your best interest at heart...that's how you get repeat business & lifelong customers!!! More

BE CAUTIOUS If your TIME means anything to you, I WOULD AVOID SHOPPING Starling Chevrolet Cadillac DeLand online. I had spent a few hours of my time in numbers n If your TIME means anything to you, I WOULD AVOID SHOPPING Starling Chevrolet Cadillac DeLand online. I had spent a few hours of my time in numbers negotiations in which we ended up coming to an agreement on. Living 4.5 hours away, I had a friend who lived nearby go to the dealership and check out the vehicle for any issues that I might not be able to see with the pictures online. After my friend gave me the go ahead, I immediately called my sales agent back and asked for a final out the door numbers sheet so I can go to the bank and get a certified cashiers check to make payment and go pickup the vehicle. He said he would work the final deal and get right back to me. After one and half hours of excitement with my wife about our new vehicle purchase, I get a phone call saying they have sold the car and no longer have it to sell to me. REMEMBER, my friend was there to give the me the final go ahead. Then the sales agent gave me the verbal ok.......I have no clue what I did to lose this deal, but I do know that when they ask you: "CAN WE AGREE ON THIS NUMBER, AND CAN I EARN YOUR BUSINESS" they really don't mean it. I can honestly say that my sales agent Raul Velazquez is NOT A MAN OF HIS WORD. WHAT A WASTE OF TIME!!! I understand that there are many agents working on said car lot and that multiple people may be working a deal on one specific vehicle, however when you come to an agreement on numbers and the buyer is ready to offer payment, that car should be locked for the moment to make the deal happen! I truly hope this helps any potential buyers who might be dealing with them from a far. DONT WASTE YOUR TIME. A company that truly valued customer service would have kindly told me just once, that multiple people were on the lot looking at the vehicle and then I would have simply known not to worry about this one and move onto the next and NOT WASTE MINE OR MY FRIENDS TIME. AWFUL CUSTOMER SERVICE!!!! More

Awesome to deal with!!! You know they're a good dealership when you become the 4th, out of 4, family members to buy a Chevy from Starling Chevrolet in DeLand. Very easy to wo You know they're a good dealership when you become the 4th, out of 4, family members to buy a Chevy from Starling Chevrolet in DeLand. Very easy to work with!!! More

New car purchase Starling Chevrolet-Cadillac has always had great service with great attention to detail. I have purchased 4 Cadillac's from them. I must say if you Starling Chevrolet-Cadillac has always had great service with great attention to detail. I have purchased 4 Cadillac's from them. I must say if you are not happy, they find a way to make you happy. They go out of their way to make sure that you receive the customer service you need to make a good decision on the purchase of a automobile. Carlos was my salesman and he was very good., Jorge Magluta was extremely helpful and make sure that I was satisfied with my experience at Starling. Needless to say, the 2015 Cadillac ATS is a dream car and there are not words to say how much I love this car. Thank you to all the folks at Starling, you are to be commended for your great customer service. More

Thank you for A great job Luis Chuck and the rest of the Starling Family did a great job on a no xx straight to the point approach of putting me into a 2015 Chevy Colorado Luxu Luis Chuck and the rest of the Starling Family did a great job on a no xx straight to the point approach of putting me into a 2015 Chevy Colorado Luxury Package. Finance was a breeze and also Jesus the Recon manager also was very helpful in the purchase. I used to goto the other local chevy dealer but after this week Starling had Gained and earned my loyalty, More

I brought my vehicle up to the dealership after just purchasing it in October 2013 for my free oil change. I drove there and my vehicle ran perfect nothing wrong, just a check engine light. They said th purchasing it in October 2013 for my free oil change. I drove there and my vehicle ran perfect nothing wrong, just a check engine light. They said they would check it for free which was nice. They come back and tell me that I need a new catalytic convertor because the convertors gone bad. He asked me if the car showed any signs as a loss of power and I told them it was hard to keep it under 50. This car has a lot of power and I have never had an issue. Upon leaving I noticed my car sounded different, ok, I thought maybe I had gone crazy. I then went to pull out into traffic and was shocked that it wouldn't get up and go like usual. It barley moved. I drove it all the way back to my work and had a mechanic friend come over and tell me what they did to my car. Someone must have took a hammer or something because there is a 2 inch by 3 inch dent with hammer marks in the corner of my catalytic convertor that could in no way shape or form been there before. Now the dealership says I need to bring it in right away because If I don't get it fixed my engine might blow up. Seems to me that they are trying to take advantage of a girl. fortunate for me, I worked in a service department and parts department for Ford for 3 years and I know what happens behind closed doors! They will replace my catalytic convertor for free or they will have to talk to my family's lawyer!!!!!! More

Everything ran smoothly. Chuck is a great, non-pressuring salesman. Although OB was not our sales manager, Jeff was, OB was able to close the deal and put everything into understandable terms where we felt salesman. Although OB was not our sales manager, Jeff was, OB was able to close the deal and put everything into understandable terms where we felt comfortable in purchasing our car. They negotiated our trade-in to a manageable point and offered a great price on our car. RJ saved us a lot of money by getting us an awesome apr of 2.81 when our bank could only offer 4.5. We are very happy with our purchase! More

If you are looking for a great buying experience, go visit R.J., Dustin, or Carlos at Starling Chevy! R.J. mentioned it was a family run business and that was felt throughout my experience. It was appar visit R.J., Dustin, or Carlos at Starling Chevy! R.J. mentioned it was a family run business and that was felt throughout my experience. It was apparent that they wanted to get me the best price possible, at the rate I wanted, while providing great customer service. I would go back to buy from them in a heart beat!! More

They run my credit 6 times. I told them just one time. they drop my credit. When I visit the dealer I told them tha i had my bank for finance the car and why they run my credit 6 times, I not understand. they drop my credit. When I visit the dealer I told them tha i had my bank for finance the car and why they run my credit 6 times, I not understand. More