Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carroll Chevrolet
DeLand, FL
98 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 98 reviews
January 15, 2018
Professionally handled The service to replace my battery with an appt. was done pretty timely and reasonably priced. The service update board in the waiting room was not up The service to replace my battery with an appt. was done pretty timely and reasonably priced. The service update board in the waiting room was not updated. More
by Billriggle
Employees Worked With
Kevin Stuckey, Jack Starling
September 27, 2017
Poor service When I dropped my vehicle off there was suggestions as to what more should be done with my vehicle. When I talk to Randy Taylor there was no eye conta When I dropped my vehicle off there was suggestions as to what more should be done with my vehicle. When I talk to Randy Taylor there was no eye contact he continued to work on his computer and said you don't mind if I don't look at you I'm on the computer. This really makes you feel small when you trying to ask questions and he'd rather work on his computer. Service manager also treated me poorly when I said my dashboard was broke up he says that's not their fault. Being an old car it's an Irreplaceable item and I did get angry and I laughed and he followed me out there like I was some kind of criminal. Needless to say I won't be back. If I need service done Tire Kingdom has always been my best bet. And you could be sure that's where I'll be going. More
by laurie
Employees Worked With
Randy Taylor, Kevin Stuckey
September 13, 2017
They are happy to waste your time Saw online trucks I'm interested in. Called in advance with stock numbers to be sure trucks were there. Lady said yes they are here. Showed up and was Saw online trucks I'm interested in. Called in advance with stock numbers to be sure trucks were there. Lady said yes they are here. Showed up and was told those trucks are not here but can be here tomorrow. Let me show you something similar or come back tomorrow. Trust lost on day one. Do not deal with dishonesty Just a heads up More
by Pb
Employees Worked With
Don't know names
August 16, 2017
Starling uses underhanded tactics to get their way Bought a 2017 Silverado from starling. Jason the sales manager realized a mistake in the contract in my favor after it was executed. To coerce me in Bought a 2017 Silverado from starling. Jason the sales manager realized a mistake in the contract in my favor after it was executed. To coerce me into paying more they deliberately sent misleading information to the lenders to stop the financing in hopes they can void the contract under their cancellation policy. This is sleazy underhandedness to put pressure on a buyer. Fortunately The lender put in writing why they denied you. More fodder for the lawyers. These guys threaten and intimidate to get heir way. Can't be trusted. More
by Unhappy Customer
Employees Worked With
Jack Starling
August 11, 2017
You would think buying a Cadillac would be a good experience We purchased an Escalade with 10K miles on it from Starling. Upon getting the vehicle home we noticed two issues that could have easily been resolved. We purchased an Escalade with 10K miles on it from Starling. Upon getting the vehicle home we noticed two issues that could have easily been resolved. Multiple levels of management were not helpful or responsive. Our issues wont be resolved with Starling. I wouldn't buy another car from this dealership. Stay away! More
by John and Briana R
Employees Worked With
Kevin Stuckey
July 26, 2017
Oil Change I found the wait time a bit long for an oil/filter change ( just over 1 hour) considering I had an appointment. Other than that the service & price wa I found the wait time a bit long for an oil/filter change ( just over 1 hour) considering I had an appointment. Other than that the service & price was reasonable, and the waiting room was large and comfortable. The staff was friendly and helpful as well. I purchased my car there and the sales team worked with me to get a good price on my trade-in, and the car I wanted at the deal I needed. More
by mycamaro14
Employees Worked With
OK, didn't remember the name, but can't hit submit if I don't put something in., Richard Williams
July 15, 2017
Money scamming dealership False advertising of Certified preowned vehicles. They advertise a price and then when your ready to finalize the deal they charge you an add on price False advertising of Certified preowned vehicles. They advertise a price and then when your ready to finalize the deal they charge you an add on price if you want the Certified option Salesman was unprofessional...they don't live up to any promises What ever you do don't deal with this dealership. More
by Vikings
Employees Worked With
Pat Brown, Jack Starling
July 01, 2017
Sales manager very unprofessional, rude and racist.. Worst car shopping experience at "Starling Chevrolet Cadillac" ever.. Sales manager is the most unprofessional person I've ever meet in my life. He is Worst car shopping experience at "Starling Chevrolet Cadillac" ever.. Sales manager is the most unprofessional person I've ever meet in my life. He is very rude and treated me to call immigration on me for the simple reason of me not buying a vehicle he wanted me to buy... I will never go back to that dealership again... It's sad that you support these actions.. More
by Yobarber2
Employees Worked With
Unfortunately don't remember his name.
May 20, 2017
Service Simple service takes excessive amount of time, visited service approximately 10 times over the past year, vehicle was returned each time with finger p Simple service takes excessive amount of time, visited service approximately 10 times over the past year, vehicle was returned each time with finger prints all over, not washed, air pressure out of whack ( 10-15 psi off between tires). They need to step it up in order to be on par with their competitors. More
by Scott Ward
Employees Worked With
Service advisors, Kevin Stuckey
April 22, 2017
Service department not good The person who help me early in the morning looks tired and dont said good morning ...plus after the service they don't clean my car..so sad because b The person who help me early in the morning looks tired and dont said good morning ...plus after the service they don't clean my car..so sad because before the service was amazing. More
by Claribel Alvarez
Employees Worked With
Kevin Stuckey
