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Carroll Chevrolet

DeLand, FL

3.9
94 Reviews

2800 S Woodland Blvd

DeLand, FL

32720

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Showing 94 reviews

January 07, 2019

Warrenty and dishonest I'm writing this review for everyone to know that starlin chevrolet are dishonest and u should choose another dealership. They will not honor warranty More

by Preston1108
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brent or Brett
Jan 08, 2019 -

Carroll Chevrolet responded

As we have shared with you, GM and others who have called in we are sorry for the situation but unfortunately the vehicle hasn't been to a dealership since 2015 and 40k miles. Now that the vehicle has experienced an engine failure due to the rod coming out of the side of the block per GM guidelines the customer is responsible for keeping all maintenance records. Our advisor went to the car to look for them and there wasn't anything in there (we are not in the business of taking things). We are in business to help customers and if your vehicle is under power train we want to be able to replace your engine for you but we must follow the guidelines set by GM. GM has to see a pattern of maintaining the vehicle to keep your warranty in place (4 years and 40k miles is a long time). The vehicle was towed out shortly after you contacted GM and the same information was relayed. Again we are sorry for the situation at hand and wish we could help further.

November 20, 2018

Purchased car for my wife Purchased a new car for my wife. Dealership was Helprin everyway. I dealt with Rob Farish as salesman. He had a great personality and helped me in More

by David Supercharged
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Farish
November 04, 2018

Rectifying a mistake The dealership made a mistake. They admitted the mistake, apologized, and offered to rectify the mistake . I focused on the mistake instead of recog More

by Dave
Recommend Dealer
Yes
Employees Worked With
Brittany Steel
October 26, 2018

great people best dealership experience you can ask for. very professional service department. our service adviser Kyle was excellent at his job and made us feel v More

by kkeats843
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
kyle , Kevin Stuckey, Jack Starling, Jorge Magluta
October 07, 2018

Your jd powers ads. I have purchased 2 vehicles from your location in the past with excellent service on both. I am concerned that your jd powers ads are owned by a Chine More

by Chiefbill
Recommend Dealer
Yes
Employees Worked With
Lots but forgot their names
March 31, 2018

Rude salespeople, customer service is a foreign concept I have reached out to three different salespeople from this dealership. No follow through, one hung up on me and the other was just plain lazy. Planne More

by Alygatorz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jack Starling, Jorge Magluta
Apr 09, 2018 -

Carroll Chevrolet responded

We are sorry that you have not had a great experience and will pass this on to upper management to review. Thank you

January 15, 2018

Professionally handled The service to replace my battery with an appt. was done pretty timely and reasonably priced. The service update board in the waiting room was not up More

by Billriggle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Stuckey, Jack Starling
September 27, 2017

Poor service When I dropped my vehicle off there was suggestions as to what more should be done with my vehicle. When I talk to Randy Taylor there was no eye conta More

by laurie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Randy Taylor, Kevin Stuckey
September 13, 2017

They are happy to waste your time Saw online trucks I'm interested in. Called in advance with stock numbers to be sure trucks were there. Lady said yes they are here. Showed up and was More

by Pb
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know names
Sep 18, 2017 -

Carroll Chevrolet responded

We apologize for the situation at hand. Please feel free to contact our sales management staff at 386-734-2661 so that we could address the situation and help you further. Thank you

August 16, 2017

Starling uses underhanded tactics to get their way Bought a 2017 Silverado from starling. Jason the sales manager realized a mistake in the contract in my favor after it was executed. To coerce me in More

by Unhappy Customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Starling
Aug 22, 2017 -

Carroll Chevrolet responded

We apologize for the situation at hand and your perception of us. Our COO has reached out to discussed and handle this matter with you. Thank you

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