Carroll Chevrolet

I recently made an internet appointment to test drive a new vehicle. However, when I arrived it was already sold. The sales person was great, I just wish I would have been informed the vehicle sold before new vehicle. However, when I arrived it was already sold. The sales person was great, I just wish I would have been informed the vehicle sold before I arrived. More

I’m super disappointed The way They handle business I I’m super disappointed The way They handle business I bought a car one week after my tire got messed up I couldn’t get no one to fix it because they I’m super disappointed The way They handle business I bought a car one week after my tire got messed up I couldn’t get no one to fix it because they didn’t provide me with the tool to unlock the tires I call Alfredo días The sell person he was very nasty telling me that was not his fault that the tire broke down spend 5 hours wedding to trying to fix the car no one could’ve fix it Alfredo never say anything like how can I help what can I do the car so far is still waiting to get fixed I had no One contact me yet either Mr Dias care or told me any other actions or what to do B size it took them almost 7 hour to get the paperwork ready and they never got it ready I left with no paperwork which I still have no contract no paperwork no nothing on my Hands and I had to Weight 2 day after I bought the card to get the plate because no one was there in Oficce when we were scheduled to give us the plate and registration I’m very frustrated to the point that I’m thinking taking the car back to them The whole time Mr. Alfredo Dias was concerning about me giving him five star rating which I did in the beginning but when I needed him to deliver it where they all should deliberate he didn’t do his job or care The situation that they pulled me into More

Two door handles on my vette $302.00 watched a YouTube video after my mistake so simple and handles were under $50.00 from Amazon ripped off stay away!! video after my mistake so simple and handles were under $50.00 from Amazon ripped off stay away!! More

I have purchased a 18 19 and a 20 general motors Dooley and I will probably buy a 21 the service department is terrible I tell all my friends and they have already lost several customers say no to starling and I will probably buy a 21 the service department is terrible I tell all my friends and they have already lost several customers say no to starling Chevrolet More

Worst experience buying from this dealership such a scammers I will never never recommend them to no body is yes bad customer service And worst customer scammers I will never never recommend them to no body is yes bad customer service And worst customer More

TERRIBLE EXPERIENCE!!!!!!!!!! Yesterday I had the absolute WORSE experience at Starling Chevrolet in Deland, FL. I inquired online about a Mercedes that I was prepared to buy, but Yesterday I had the absolute WORSE experience at Starling Chevrolet in Deland, FL. I inquired online about a Mercedes that I was prepared to buy, but I just needed some more information on it. I later received a call from Brooke at the dealership who advised me that they could explain everything about the vehicle if I come in. I DROVE an hour away to the dealership only to be surrounded by a group of salesman who had no knowledge about the Mercedes on their lot. While test driving the vehicle with salesperson Ray, I began asking questions about the car. Ray’s response was, “all I know is these cars are expensive & hard to maintain.” I felt completely insulted, as I had previously told him I’ve owned Jaguars and BMW’s before. I then realized the car was a little shaky and the service light was ignited, so I asked about that. Once again, Ray had no knowledge about service for the vehicle, and didn’t seem to care to find out anything for me. Frustrated, after test driving the vehicle I walked up to managers, Pete and Jeff, to discuss the experience I just had with Ray. In the most condescending way, Jeff replies, “oh that’s not good... I’ll have to talk with him.” Never once did either of the other salesmen, Daniel or Carlos, try to step in and answer my questions. The two sales-managers, Jeff and Pete, never even got out of their seats to formally introduce themselves, or try to rectify the situation. Despite not having any knowledge about the vehicle, I would have thought I could have at least received good customer service. I was WRONG! I have never pulled the race card, but I truly believe that these white men didn’t think I was financially capable of purchasing this vehicle. Having that thought in their head lead every single one of them to disrespect and dismiss me. I would NEVER recommend this place to anyone. In a time where their car dealership is completely EMPTY, I wasn’t even worthy of a formal greeting. No one deserves to be treated this way. It was disgusting and highly unprofessional. More

Incompetent Staff Terrible experience after the sale. They knew we needed an electronic title and they royally screwed it up. This wasted 6 hours at the DMV trying to Terrible experience after the sale. They knew we needed an electronic title and they royally screwed it up. This wasted 6 hours at the DMV trying to get the car transferred to our daughter. I would look else where when purchasing a new or used car. All our paperwork says electronic title, the documents we have are not correct? I went to your dealer on Monday and sales and finance showed the paperwork to me, and it said electronic??????? Shows incompetence of the Starling Chevrolet staff. More

Rude! Went last night to look at a car, from the beginning I told them my situation that I was not committed on high debt - was interested in white car the Went last night to look at a car, from the beginning I told them my situation that I was not committed on high debt - was interested in white car they showed me a demo which was charcoal nice car they ran #'s on both I told finance wish car was white- but I wanted a simple night to think this over so he presented me better numbers and when I would not commit tight there on the spot he SNATCHED the paper out of hands and said this was a ONE DAY offer tore up the paper in my face and walked out- pretty professional .. ALl I wanted was a day to think being they are closed on Sunday- I know the pressure is on cuz I was told they needed to sell 12 cars before 1. 2/31 .. well they lost a sale becuz of rudeness... II am a female maybe this is why??? I do not know his name but will find out he wore blue frame eyeglasses. More