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Carroll Chevrolet

DeLand, FL

4.0
94 Reviews

2800 S Woodland Blvd

DeLand, FL

32720

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Showing 94 reviews

January 13, 2021

Tom Isaacson is a great guy. He is very knowledgeable Tom Isaacson is a great guy. He is very knowledgeable and helpful. I would recommend him to anyone looking for a smooth and professional buying exp More

by jderby6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Isaacson
January 05, 2021

I took my Cadillac, into the dealer for an Oil Change, Tire rotation waited much longer than expected. When the car came back (Not washed which was normally done) Disappointed More

by lsmithrmax1
Recommend Dealer
No
Employees Worked With
Brent
Jan 05, 2021 -

Carroll Chevrolet responded

We do apologize for the extended wait time and not being able to wash you Cadillac as you are correct this should be done on every visit. We are working to correct this quickly so that it doesn't happen in the future. Thank you

January 04, 2021

Was buying a new cadillac xt5 and waited a longtime for finance manager to get approved because of covid 19 and that delayed the whole process everything. More

by Kazimoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Stuckey, Jack Starling, Jorge Magluta, Dustin Del Valle
January 04, 2021

Brought my car in for an oil change, but it took three hours from the time I got there to the time I left. I should’ve gone to a quick lube service station for quicker service. More

by BMWemple
Recommend Dealer
No
Employees Worked With
Kevin Stuckey, Jack Starling, Jorge Magluta, Dustin Del Valle
Jan 05, 2021 -

Carroll Chevrolet responded

Thank you for taking the time to submit your feedback. We apologize for the extended wait time during our busy holiday hours. We are working on getting this correctly quickly.

January 04, 2021

Very nice people but service was very slow when getting basic service on new Cadillac Escalade. Look forward to seeing this improved on the next experience with this dealer. More

by Bradford W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Stuckey
Jan 05, 2021 -

Carroll Chevrolet responded

We apologize for the extended wait time and are working to correct this quickly. Thank you for letting us know.

January 04, 2021

GREAT SERVICE, AND SALES SERVICE VERY PROFESSIONALI'M GREAT SERVICE, AND SALES SERVICE VERY PROFESSIONAL I'M BEEN A CLIENT FOR THE LAST 10 YAERS. I WILL KEEP USING THEM FOR MY FUTURE PURCHASES More

by HUMBE5815
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kevin Stuckey, Jack Starling, Jorge Magluta, Dustin Del Valle
December 31, 2020

I recently made an internet appointment to test drive a new vehicle. However, when I arrived it was already sold. The sales person was great, I just wish I would have been informed the vehicle sold before More

by tracylloyd332
Recommend Dealer
No
Employees Worked With
Dustin Del Valle
Dec 31, 2020 -

Carroll Chevrolet responded

Hi Tracey, We apologize for the inconvenience. I'm glad you hung in there and gave us another opportunity to make it right and find the right vehicle for you. Enjoy your new XT4. Best, Dustin

December 30, 2020

I’m super disappointed The way They handle business I I’m super disappointed The way They handle business I bought a car one week after my tire got messed up I couldn’t get no one to fix it because they More

by Yanet50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alfredo Días
Dec 30, 2020 -

Carroll Chevrolet responded

Good Afternoon Yanet50, I'm sorry for your experience purchasing a vehicle but it wasn't with us. You are not in our records and we do not have an employee by that name at our store. If you could remove or edit your review and find the appropriate dealership that would be much appreciated. Thank you, Management

December 20, 2020

Two door handles on my vette $302.00 watched a YouTube video after my mistake so simple and handles were under $50.00 from Amazon ripped off stay away!! More

by dogbonedesigns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle
Dec 31, 2020 -

Carroll Chevrolet responded

We are sorry to hear about this but GM part prices and GM trained techs may be slightly higher than the average youtube or google video for the aftermarket venues.

Dec 31, 2020 -

Carroll Chevrolet responded

At your convenience please reach out to our service/parts department and we can go over the differences. Thank you.

November 30, 2020

I have purchased a 18 19 and a 20 general motors Dooley and I will probably buy a 21 the service department is terrible I tell all my friends and they have already lost several customers say no to starling More

by Letstalkboats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brent
Dec 03, 2020 -

Carroll Chevrolet responded

We apologize that you feel this way. Our department takes pride in providing excellent customer service. If you would like to discuss further please feel free to reach out to our department manager Kevin Stuckey at 386-624-0169. In speaking with Brent, he and I walked out to the vehicle and spoke with you regarding the running board with some type of chemical or something on it. We advised that this was not a warranty item but proceeded to extend a goodwill resolution with you as the vehicle was brand new (not purchased here) and replaced it for you at no charge. I am sorry that this warrants a 1 star review for Brent going above and beyond to make a guest happy. We do hope that the other dealership you are using now can exceed your expectations. Thank you

Dec 03, 2020 -

Letstalkboats responded

It was not the running board I said that I had a cranking issue and they did not want to address it at this time because they did not want to open a new ticket and they just Brushed it off. Good customers a hard to get but very easy to keep

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