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Carroll Chevrolet

DeLand, FL

4.0
94 Reviews

2800 S Woodland Blvd

DeLand, FL

32720

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Showing 94 reviews

January 09, 2022

BEWARE OF THESE SHADY GUYSSold me a 2020 Mustang GT with BEWARE OF THESE SHADY GUYS Sold me a 2020 Mustang GT with 9,000 miles for $39,931 VIN 1FA6P8CF0L5133486 Told me all warranties had 20k+ miles bump More

by jace
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JC, General Manager and Brent Service Manager , Kevin Stuckey
Jan 10, 2022 -

Carroll Chevrolet responded

Jace, We're sorry for your experience with our store. You did drive this vehicle for over a 1,000 miles. We have no idea how hard or wear you drove the vehicle before you had issues with it. We did the right thing and gave you exactly what you paid for it on trade. A lot of dealerships would not of done that. We hope you enjoy your new car.

Jan 10, 2022 -

jace responded

I went from Deland to New Smyrna, and on 44 my check engine light came on 3 hours after leaving the dealership. Ford didn’t have an appointment available until the day I took it back to you. If you were to of done a full inspection on this vehicle prior to sale you would’ve noticed the issues. Not to mention there were literal bolts and nuts missing from the cross frame bars under the hood that Ford pointed out to me during inspection, so you guys never even opened the hood of this car. You guys also still have this vehicle listed for now $43,352 and when we emailed you for more info you still proceeded to tell us the vehicle was in sound condition and all warranties were intact even though I have shown you physical evidence stating otherwise. I have this all in writing and I hope you all get the karma you deserve.

Jan 10, 2022 -

jace responded

You also would only give me my money back if I traded it in on something on your lot, either a more expensive car or downgrade to a car I didn’t want or deserve. You guys put a gun to my head and put me in a terrible position and I am appalled that a dealership with your status would do such a thing.

January 09, 2022

Terrible service department not willing to help with anything.. Don’t hold your breath waiting for a return call about your vehicle More

by Gmjam2000
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brent
Jan 10, 2022 -

Carroll Chevrolet responded

We apologize for the situation and how you feel. Unfortunately with no information provided we are unable to locate what this is about so we can try and help. Reason for visit sales was selected but comments mentioned service. Please feel free to contact us if you still need assistance. Thank you

November 27, 2021

THE BEST DEALERSHIP!!! I purchased two vehicles within several months. First vehicle, the internet sales team handled everything from start to finish without me having to go to the dealership. They delive More

by David
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelby, Ashley & Emmanuel
September 21, 2021

I love their service advisors Ben and Brandon. We have a reoccurring AC issue and they have been responsive and understanding. We also have gotten a fuel valve changed and they were fast and informative! More

by nflagg07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Tennenbaum
June 03, 2021

Got approved by Florida bank@ Dealership,after a month of sending proof of residency in Florida, Snowbird,the dealership said bank wouldn't accept the info provided,Got call from Salesman, Carlos,said had a More

by rebuilder112
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Ruiz
Jun 07, 2021 -

Carroll Chevrolet responded

We apologize for the misunderstanding, unfortunately the documents that you provided were not approved by the bank. We made arrangements to got to a bank that was able to get you approved without the residency requirements. If you have any questions, please feel free to reach out anytime, (386) 734-2661.

Jun 07, 2021 -

rebuilder112 responded

Talked to a manager from Dealership today,Monday the 7th,was told the salesmen need better Training.Just tell the Truth, pretty simple

April 28, 2021

I discussed my plans paying it off in 3 months, choice I discussed my plans paying it off in 3 months, choice of vehicle, went in with my approval letter from a lender I trust, did my homework read and di More

by White equinox
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James G. And Octavio, Kevin Stuckey
Apr 28, 2021 -

Carroll Chevrolet responded

Hello, I'm sorry for the misunderstanding. I left you a voicemail earlier today as I have a couple of options for you that will be to your satisfaction. Please call (386) 734 - 2661 and ask for Dustin. Thank you.

April 01, 2021

Went in to look at a preowned vehicle. After the test drive and during the negotiations I was told that my credit score was not as good as I thought and that my interest rate would be much higher. More

by 136
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Stuckey
Apr 05, 2021 -

Carroll Chevrolet responded

136 - I'm sorry your experience with us was not a pleasurable one. Every bank has different criteria's and algorithms when deciding on interest rate, no two are ever the same. We do not make up credit scores or interest rates. That is determined by the customer's credit worthiness. If you would like to discuss this further please reach out to any of our Sales Managers, (386) 734-2661. Thank you.

February 26, 2021

Absolutely exceptional car buying experience. Starling went above and beyond, and I could not be happier in my 2021 Blazer. Just a great team of people who were so very friendly and personable. Thank you! More

by jschmitter1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel, Ashley, and Shelby
February 01, 2021

DO NOT BUY HERE!! Horrible experience. Not trustworthy and they will lie until they are blue in the face. Awful customer service, buy elsewhere!!! Sold me a truck with a large dint in tailbed when I speci More

by Mike Triglia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
JC, Daniel, and Isaiah
Feb 02, 2021 -

Carroll Chevrolet responded

Mike, we apologize that the dent was missed by our salesperson on the pre-owned truck however you walked around the vehicle and took it for a test drive before signing the paperwork and purchasing the truck. You didn't notice the dent until a week after purchase. If you would like to come back down, we could take a look at it and if it's fixable we would charge you our cost to help you out. Let us know. Best, Sales Management

Feb 02, 2021 -

Mike Triglia responded

Missed???? I specifically asked the salesperson if there were any dents and was told no! You can only see it at the right angle and clearly you knew about it. Am I not supposed to take you for your word?? This dealership LIES. DO NOT BUY FROM HERE!! They make excuses for everything. Read the reviews. Buyer beware

January 20, 2021

They do not even deserve ONE star. they are CRIMINAL. They did not have the car I wanted on their lot so they asked for a $1000 deposit advising they would have the car transferred in 1 to 2 days. that More

by Unhappy, Unethical
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel marrero
Jan 20, 2021 -

Carroll Chevrolet responded

We apologize for the delay in getting a check released back. We told you that it would take 7-10 business days after your check cleared as we do not have an accounting office on site. You did receive your check, thank you for your patience.

Jan 20, 2021 -

Unhappy, Unethical responded

Your apology is too little too late. 1) I was told by your salesman that the car I was interested in was in Delray Beach and that it would be transported within 1 to 2 days to your Dealership and that I could then come back and drive it. I was led to believe that my check would be held and if I did not like the vehicle I would receive my check back. 2) The next day I called to see if the vehicle was there and I was told that the dealership was slow in responding that there was no word yet as to when it would be delivered 3) I then called the Dealership in Delray Beach and was told that they had NO intention of sending the car. They advised that if I wanted to purchase the car I would get a better "deal" from them. BUT that the car was a loaner and it would have to have 3,000 miles as a loaner before they could sell it. 4) I immediately called back as there WASN'T even a car for me to test drive and asked to send me my CHECK 5) That was when I was told my check was deposited. I visited your dealership on the 29th and my check was deposited on the 30th, before you even obtained a car for me to test drive. Unbelievable!!!!! 6) I was then told it would take 7 days not 7 to 10 days after my check cleared. My check cleared my bank on the 30th!!!!!! I have a copy of the check from my bank. It took you 20 days to give me back my money!!! ridiculous 7) I was also told that the car I located on line which was in NC was no longer available. Another LIE! I called the dealership in NC and it was still available 8) The end result is that I had to yell at people and drive an hour and a half in both directions to get back my $1,000 dollars. My time is worth more than your apology. You mentioned that "I did receive my money back, I never received my "check back" Only by driving 3 hours round trip back to your dealership and refusing to leave until I received my money back that you had stolen! Your dealership is unethical!!! and criminal!

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