Carroll Chevrolet
DeLand, FL
Filter Reviews by Keyword
By Type
Showing 94 reviews
BEWARE OF THESE SHADY GUYSSold me a 2020 Mustang GT with BEWARE OF THESE SHADY GUYS Sold me a 2020 Mustang GT with 9,000 miles for $39,931 VIN 1FA6P8CF0L5133486 Told me all warranties had 20k+ miles bump BEWARE OF THESE SHADY GUYS Sold me a 2020 Mustang GT with 9,000 miles for $39,931 VIN 1FA6P8CF0L5133486 Told me all warranties had 20k+ miles bumper to bumper, check engine light came on less than 24 hours after buying the vehicle, took it to Ford long story short the car was on its third transmission somehow at 9k miles and had a crack in the engine block, warranty was voided 6 months before for abuse. Starling wouldn’t refund my money and was very rude and unprofessional, especially the GM, JC. The day I traded it in as I had no other choice, they listed this car again at the same price saying 1 owner as if nothing had ever happened. I hope nobody gets played on this same exact car as I did. More
THE BEST DEALERSHIP!!! I purchased two vehicles within several months. First vehicle, the internet sales team handled everything from start to finish without me having to go to the dealership. They delive several months. First vehicle, the internet sales team handled everything from start to finish without me having to go to the dealership. They delivered my vehicle with awesome service. Huge shout out to Shelby and Ashley for making the deal for the vehicle I wanted and then some. I went to other dealers at first and with no hesitation continued my business with them. Customer Service is extraordinary from start to finish. Thanks again and I will definitely come back to do business. Well worth the drive from Poinciana, FL! More
I love their service advisors Ben and Brandon. We have a reoccurring AC issue and they have been responsive and understanding. We also have gotten a fuel valve changed and they were fast and informative! reoccurring AC issue and they have been responsive and understanding. We also have gotten a fuel valve changed and they were fast and informative! More
Got approved by Florida bank@ Dealership,after a month of sending proof of residency in Florida, Snowbird,the dealership said bank wouldn't accept the info provided,Got call from Salesman, Carlos,said had a sending proof of residency in Florida, Snowbird,the dealership said bank wouldn't accept the info provided,Got call from Salesman, Carlos,said had a different lender,Told me everything was Exactly the same, Interest rate was different,talked to numerous people from Dealership, Nothing Resolved,Beware More
I discussed my plans paying it off in 3 months, choice I discussed my plans paying it off in 3 months, choice of vehicle, went in with my approval letter from a lender I trust, did my homework read and di I discussed my plans paying it off in 3 months, choice of vehicle, went in with my approval letter from a lender I trust, did my homework read and discussed terms with my lender. I called my lender to get information on my next payment due date, they had no records. They checked for me and found by VIN number who was holding my loan. My paperwork was done per their choice of lender, awfull practice. I was tied to not my bank fine letters bottom of paperwork under the line hard to see "Ally", WHICH HAVE PREPAYMENT PENALTY FEES if payed off in less than 6 months. When I called James G. He blamed the financing person Octavio. When I spoke with Octavio he pointed the finger at James G. Stating he was not told about my lender approval letter. Then admitted that he got me a better deal sure higher rate. Better deal for who, unless he gets a kickback from that, but it was not a better deal for me. How would he know to compare if he was not aware of it? Please bring a magnifier glass with you if you are shopping here.Then again don't shop here. More
Went in to look at a preowned vehicle. After the test drive and during the negotiations I was told that my credit score was not as good as I thought and that my interest rate would be much higher. drive and during the negotiations I was told that my credit score was not as good as I thought and that my interest rate would be much higher. More
Absolutely exceptional car buying experience. Starling went above and beyond, and I could not be happier in my 2021 Blazer. Just a great team of people who were so very friendly and personable. Thank you! went above and beyond, and I could not be happier in my 2021 Blazer. Just a great team of people who were so very friendly and personable. Thank you! More
DO NOT BUY HERE!! Horrible experience. Not trustworthy and they will lie until they are blue in the face. Awful customer service, buy elsewhere!!! Sold me a truck with a large dint in tailbed when I speci and they will lie until they are blue in the face. Awful customer service, buy elsewhere!!! Sold me a truck with a large dint in tailbed when I specifically asked online specialist if there are any dints/bumps. Read the reviews this dealership is horrible and doesn’t do good business. More
They do not even deserve ONE star. they are CRIMINAL. They did not have the car I wanted on their lot so they asked for a $1000 deposit advising they would have the car transferred in 1 to 2 days. that They did not have the car I wanted on their lot so they asked for a $1000 deposit advising they would have the car transferred in 1 to 2 days. that after I test drove it, if I did not like it, they would give me my check back. I called back the next day to see if the car was there and was told that the other dealership had not gotten back to them. Liar. I called the other dealership and was told they would not be transferring it as they wanted to sell it and that it was a loaner unit. I called Starling and said I wanted my check and back and was told they deposited it on 12/30 I was told I would have my money back in 7 days. It is now 20 days later and my return has NOT been processed. I am sitting in the dealership waiting for my check. CRIMINAL don't buy from starling Chevrolet of Deland!!! More