Carriage Ford - Service Center

Ford Escape I have ford escape 2013. My back side seat belt was not working. My husband took it to Carriage Ford for a service. He asked them to check seat belt b I have ford escape 2013. My back side seat belt was not working. My husband took it to Carriage Ford for a service. He asked them to check seat belt buckle and window wiper. They came back one hour later, told him to replace seat belt and window wiper. Well, that what he asked to start with. The bill was over $100- to JUST LOOK at them. It probably took 5 minutes of one persons time after him telling what's wrong. I went to wall-mart and changed window wiper. It costed me less than $20- to fix the problem. why are they charge just looking at ? I also know this after talking to my Friends "The manufacturer has a Seat Belt Lifetime Warranty which covers repairs and replacements of the seat belts as long as you own the car." I use a Car dealer expecting a little better than a body shop. I'm very disappointed and I will probably never use this shop again. More

Money over service Carriage Ford in Clarksville, IN (47129) failed to give a great, let alone good, first impression. Currently, they've had our vehicle for eight days w Carriage Ford in Clarksville, IN (47129) failed to give a great, let alone good, first impression. Currently, they've had our vehicle for eight days without starting the warranty repair. This is after waiting a full fourteen days for our scheduled appointment and a guaranteed forty-eight hour turnaround. When asked for updates and/or a call back about the status of our vehicle, neither was given. When visiting the service shop we were outright lied to about the specifics of the repair, who started the repair ticket and who took the keys. We were also advised that because another vehicle had come in for a paid repair that our vehicle had been "pushed back." Today, I called again for a status update. The service associate was not able to, once again, provide a status update because the "person handling our vehicle" was already gone for the day and there are no records available to anyone besides her. I also called and left a voicemail for the general/service manager. I will be greatly surprised if I receive a callback. In today's market, Ford should take a good hard look at how the independently owned/operated businesses sporting their name treat their customers. Carriage Ford Clarksville, IN (47129) is losing business for Ford. More

They almost killed me and my family! Had my 2010 Ford F250 steering box begin to leak at 100,100 miles and asked Carriage Ford to investigate in Jan 2018. They advised the steering box w Had my 2010 Ford F250 steering box begin to leak at 100,100 miles and asked Carriage Ford to investigate in Jan 2018. They advised the steering box was leaking and needed replacement. I had Carriage replace the box for $1,065. In March 2018 I drove the truck with my wife, dog, and 10,000 lb. fifth wheel trailer to my new home in Portland Oregon area. A trip of about 3,500 miles over 3 weeks. As we drove west the truck steering gradually became loose and keeping the truck on the road slowly became more difficult. By the time we arrived in Portland the stress of driving had injured my shoulder and required lengthy rehab. Upon inspection we discovered the large nut holding the pitman arm to the bottom of the steering box was loose, in fact the nut was 1/8th turn from falling off. If the nut falls off the steering is 100% disconnected. The pitman arm had fallen about 1 inch down the steering box splines and was nearly disconnected. I had the Vancouver, WA Ford dealer repair the problem. It required them to remove the steering box to properly torque the nut on the pitman arm to 300 ft/lbs. It cost me $614 to fix the problem. The only way for this situation to develop was the failure of Carriage Ford to properly install the new steering box in Jan 2018, and properly torque the pitman arm nut. I contacted Mr. Dean Book at Carriage Ford to seek payment for the repair. Mr. Book asked me to call back when I had the exact amount and details from the Ford repair shop. I have been trying to contact Mr. Book daily for 2 weeks. He no longer takes my calls, typically screening me with his administrative assistant. Now we are in the avoidance phase. On Monday the Carriage Ford Service Manager, Mr Harry White called to offer me $200. I agreed but do not consider the issue closed. Today Mr White called to say their off is rescinded. I recommend you avoid this Ford dealership at all times, seek other venues to buy or repair your car. The ethics of putting a family's life at risk and not paying for the repair is unconscionable. They cannot be trusted. More

Worst experience of my life! Ford has had my truck for 2 weeks going on 3 now. Took it in for an engine light tpms light and oil change. Took them 2.5 days to figure out what was Ford has had my truck for 2 weeks going on 3 now. Took it in for an engine light tpms light and oil change. Took them 2.5 days to figure out what was wrong and didnt actually figure it out until the end of the first week. Called me the following Monday finally and gave me a quote for repair best case I would have the truck back today which they have had 2 weeks worst case next Wednesday but would call yest4rday and give me an update. No one ever bothered to call. I got transferred to service 3 times before anyone answered the phone and then it was the main receptionist who transferred me to the cashier who had to tell the guys across from her at service to pick up the phone then she transferred me and they finally picked up 5th try! Then the technician who is supposed to be working on the vehicle and called me yesterday is out and by the very best it's going to be the very end of next week before we get it back. Mind you this is not a cheap repair costing around 3 grand. And of course the service manager is unreachable. This is ridiculous I would not recommend them nor will I return to them if they are they last dealership on earth! More

Horribl Carriage Ford sold me a defective vehicle (2014 Focus) which has been recalled due to transmission issues which Carriage Ford and Ford Motor Company r Carriage Ford sold me a defective vehicle (2014 Focus) which has been recalled due to transmission issues which Carriage Ford and Ford Motor Company refuse to stand behind. Go online and search....the Ford Focus are well known to have these transmission issues. So, I make an appointment to drop off my vehicle and when I arrive they are not ready and tell me it will take an hour to get me a rental car. I couldn’t wait that long, so they ask me to bring it back the following day. I bring it back the next morning and they tell me my vehicle has too many miles on it to be covered by the recall, even though the recall information I received said nothing about any limitations regarding the mileage on the vehicle. So, I waste two mornings only to receive incompetent customer service and a bunch of runaround. I call Carriage Ford and speak to Dean Book, who gives me a 1-800# to call. I call this number and speak to someone who can hardly speak English, explain my problem to them and they basically tell me there is nothing they can do for me. I call Dean Book again and he tells me to call the 1-800# again because I must have not spoken to the correct department. I’m tired of the run around and tired of driving this defective vehicle that Carriage Ford refuses to repair. I’m on my way to look at a brand new vehicle and it definitely won’t be a Ford. I will also be sharing this post via Facebook, Instagram and Twitter so that the thousands of people around the world that I know and that follow me on social media are aware of Carriage Ford and Ford Motor Company’s failure to stand behind their products. More