Carr Cadillac Buick GMC

They lie about their vehicles online I purchased a '18 Tundra from this location about 2 weeks ago. I've waited a week to post this review to see if Carr would do anything to remedy the f I purchased a '18 Tundra from this location about 2 weeks ago. I've waited a week to post this review to see if Carr would do anything to remedy the fact that they lied about the truck I bought online, and was supposed to get a call back last Friday. All their online marketing for the truck stated it was Platinum trim. We agreed upon a price and I purchased it, easy enough as I had been looking for 2 months and knew exactly what I wanted. On my drive home I realized it was not what they said it was. It was the Limited trim. There is a $7K MSRP difference between the trims new, I understand this is not a new truck, but I bring this up because the difference was downplayed multiple times while trying to get Carr to fix their deceptiveness. So they lied about the level of the vehicle, and when I brought this up, the only option Cody gave me was to unwind the deal. Since there was no dialogue, no real solution, and no option given, I threw out oil changes as something to at least start up the communication to find a happy medium. On the phone I was told they couldn't refund any money since the deal was done, Cody then informs me they can give me 4 free oil changes, of course I would have to drive from Beaverton to Vancouver to get them. OR they could cut me a juicy check for $200. What a deal!! I told Cody I wanted to sleep on it. I text him the following day telling him I would keep the truck and we'd go our separate ways, me obviously being unhappy and I'll let everyone I can know that this dealership lacks integrity and I'd never do business with a Carr dealership again, they bait and switched me. He wanted to talk. So we talked the next day, pointless conversation of course. I knew they wouldn't do what needed to be done to make me happy, which was $2,000 reimbursement. I would not pay over $40k for a platinum, and $38k for a Limited, these were my guidelines. I didn't even ask for it because I knew I was wasting my time and we were miles away from a win win solution. I accepted what happened and can't do anything about a business with trash customer service that lacks honesty and accountability. He continued making excuses about how the "accident" happened, darn VIN was at fault of course, apparently it was the 1 in 10,000 (or whatever number) vehicles that the computer screwed up and auto populated all the wrong info. Stupid computers am I right? Well I don't care who's fault it was, the company screwed up and bait and switched me, and then simply waits for me forget about it, not doing a xxxx thing. Deb and Cody were nice enough to deal with, I have a problem with the company and their policies when it comes to them screwing up and lying to customers. I could have unwound the deal, I should have looked at things in more detail, but I trusted the company to not mis represent their products and it wasn't even in my head to think they were lying. At the end of the day, instead of me feeling like I got a good deal, I feel like I walked in a paid sticker price at a dealership like an idiot would. Yes, they had the truck booked out as a Limited (per Cody), but xxx do I care about that. Also, the truck had been sitting for over a month and they took my offer immediately, wonder why?! Then Cody tries to tell me the dumbest and most common load of crap a salesman says, THEY BOUGHT THE TRUCK FOR $39,900, yet were selling it to me for $40K. Sure, I've heard that identical story from 4 different used car salesman the past 2 months. Weird how these poor car companies are always the ones getting the raw deal. Poor things. I will never do business with Carr again, and will forever tell anyone I know about this experience to make sure to stop as many people as I can from doing business with them. I've been in my own business for close to 20yrs myself and have made many mistakes, my employees have made many mistakes, but you know what? I always rectify them and make them right, not sit there and point fingers and have an attitude of "oh well, crap happens move along". I'll be waiting to hear how I'm the bad guy from Carr. More

Great Service for returning customer I dropped off my 2011 GMC Yukon (that I purchased new from Carr Cadillac Buick GMC) in for service. I was met by the Sales Manager James Quitugua, Jam I dropped off my 2011 GMC Yukon (that I purchased new from Carr Cadillac Buick GMC) in for service. I was met by the Sales Manager James Quitugua, James took upon himself to ensure that I was taken care of in a timely manner. When I returned the following day to pick up my vehicle I again ran into James, in the coarse of our short conversation James picked up on the fact I had a question. I was introduced to the technician that worked on my vehicle, Steve Knight. Steve cleared up my question and gave me complete confidence. I am very impressed with Steve's knowledge and would not hesitate to bring my vehicle to Steve for anything. I would highly recommend Carr Cadillac Buick GMC to my friends and family. More

Great service--salesman was outstanding(Mr. Whiteside)--great product-transition in buying my new Terrain was exceptional. Their courteous attitude made Carr Vancouver an easy choice to buy fro Whiteside)--great product-transition in buying my new Terrain was exceptional. Their courteous attitude made Carr Vancouver an easy choice to buy from. Thanks agaim--JMG More

Rab, the manager, was awesome...keep up the good work. follow up after my purchase was great as well. Carr employees go above and beyond to ensure the satisfaction of the customer. From the sales person, follow up after my purchase was great as well. Carr employees go above and beyond to ensure the satisfaction of the customer. From the sales person, the sales maanger, the finance manager and the service manager. Thank you for an awesome experience. More