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Carousel Nissan - Service Center

Iowa City, IA

4.8
175 Reviews

175 Reviews of Carousel Nissan - Service Center

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July 24, 2024

Pat explained everything and expected time of completion. Service was completed ahead of that time. Thank you! More

by BASKETSBYBRENDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Flanigan
Aug 10, 2024 -

Carousel Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 24, 2024

Service area staff is very friendly and helpful. Good at explaining the situation what was done and the condition of my vehicle More

by KEMPNICHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2024 -

Carousel Nissan responded

Hi Kempnichs, thank you for taking the time to leave a review for us at Carousel Nissan. We're happy we could meet your expectations!

July 23, 2024

I worked with service not sales so I don't know what the sales dept rating deserves-higher or lower. The waiting room and restroom were clean, unfortunately the drink machine was non functional at the time More

by DARLENESCHWEITZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
Aug 10, 2024 -

Carousel Nissan responded

Hello Darleneschweitzer, we appreciate you taking the time to leave us this feedback.

July 23, 2024

Great service. I really appreciate the patience and helpfulness of Pat and Nate. David Hawthorne More

by DAVID@ASTROVIEW.COM
Recommend Dealer
Yes
Employees Worked With
Par
Aug 10, 2024 -

Carousel Nissan responded

David@astroview.com, we're so glad that we were able to go above and beyond your expectations!

July 21, 2024

Trent responded and arrived at the site where I was stranded. Then called the service center who also arrived at the location within minutes. Diagnosed the problem and replace the part. Incredible team More

by SLAUGHTER.PEGGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Leedom
Aug 10, 2024 -

Carousel Nissan responded

Slaughter.peggy, we are so happy to read such a great review about Carousel Nissan!

July 01, 2024

An oil change was done without my permission and done way in advance of when it was due More

by KRAMER4358
Recommend Dealer
No
Employees Worked With
Did not deal with sales
Aug 10, 2024 -

Carousel Nissan responded

Hi Kramer4358, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please don't hesitate to reach out if there's anything additional we can do for you.

June 29, 2024

Excellent low pressure and knowledgeable. All questions answered and vehicle delivered on time. Everyone I’ve talked to is polite and friendly and willing to help. Thanks! More

by GGPRIUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2024 -

Carousel Nissan responded

Hi Ggprius, we are very happy to have provided you with such a positive experience!

June 24, 2024

It is always the best. I feel confident in the care of my car. And love how I am treated. More

by PTBASA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Carousel Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 23, 2024

I had a very great service from Carousel Nissan. I highly recommend and will always go back More

by SBOWUSU09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Carousel Nissan responded

Hi Sbowusu09, thank you for taking the time to leave a review for us at Carousel Nissan. We're happy we could meet your expectations!

June 20, 2024

Very clean and professional. Made it a pleasure to have my car serviced and keep coming back. More

by SLATS_K1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Carousel Nissan responded

Slats_k1, thank you so much for the positive review!

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