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Carousel Nissan - Service Center

Iowa City, IA

4.8
174 Reviews

174 Reviews of Carousel Nissan - Service Center

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September 19, 2024

Great customer serivce found the problem ordered the part and was put in at a timely matter. More

by CUZZ413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 04, 2024 -

Carousel Nissan responded

Hello Cuzz413, we appreciate you taking the time to leave us this feedback.

September 14, 2024

Was promised a phone call regarding a feature that I was told was on my recently purchased car that apparently is not. Never received. More

by BETHN1202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Oct 04, 2024 -

Carousel Nissan responded

Hi Bethn1202, we regret your most recent visit with us was not up to the standards we strive for.

September 13, 2024

Great customer service at Carousel Nissan! I have owned a Nissan for more than 14 years and have always received wonderful customer service. Carousel Motors is a great dealership and a true More

by GGD598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Oct 04, 2024 -

Carousel Nissan responded

Hi Ggd598, thank you for taking the time to leave a review for us at Carousel Nissan. We're happy we could meet your expectations!

September 12, 2024

The staff was nice and explained the details about the situation of my car. I will come back next time More

by cchen84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Carousel Nissan responded

Cchen84, thank you so much for the positive review!

September 07, 2024

I would like to thank you for the excellent work you do every time I carry my Nissan Rogue and excellent customer servIce More

by ROSYRIVERA956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auto service
Oct 04, 2024 -

Carousel Nissan responded

Rosyrivera956, thank you so much for your high rating!

September 04, 2024

Their service center is phenomenal. I had my vehicle towed there, had my battery replaced and it was still under warranty, so half the cost. I will always recommend this center. More

by WCKWANDA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Carousel Nissan responded

Wckwanda3, we are very happy we could provide you with a positive experience!

September 04, 2024

Fast and friendly service. Top notch people and clean dealership. Great quality vehicles, knowledgeable sales team. More

by BRIAN-HENTGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel West.
Oct 04, 2024 -

Carousel Nissan responded

Brian-hentges, reviews like this give us motivation and help us ensure we provide high-quality care.

August 31, 2024

The gentlemen in the Parts Department and the Service Department were very helpful. The gentleman in the Parts Department ordered an electrical package for the trailer hitch package being put on the Mur More

by JELLO5305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Onken
Oct 04, 2024 -

Carousel Nissan responded

Jello5305, we're glad you had such a wonderful experience with us!

August 31, 2024

Always very informative let you know everything that’s going on with the vehicle always great service thank you so much More

by fsfcleaning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat service
Oct 04, 2024 -

Carousel Nissan responded

Fsfcleaning, thank you for your kind review; we are happy to pass along your comments to the team here at Carousel Nissan!

August 31, 2024

Always great service at Carousel. Great advisors and quick service. Keep you advised as to progress and waiting room is very nice. More

by IHAWK0001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Carousel Nissan responded

Ihawk0001, thank you for sharing your positive experience!

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