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Carousel Nissan - Service Center

Iowa City, IA

4.8
291 Reviews

291 Reviews of Carousel Nissan - Service Center

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October 05, 2024

We purchased our vehicle with Ernie who was awesome. After the sale, Nate provided equally awesome, friendly, and efficient customer service, including arranging a shuttle to the mall while our vehicle More

by KTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate
Oct 18, 2024 -

Carousel Nissan responded

Kta, we're so glad that we were able to go above and beyond your expectations!

October 02, 2024

These guys are very thorough in scheduling & maintenance. I went in for an oil change on my 2008 Infiniti FX 35 & was told my air filter needed replaced. I like that they only do what you tell & them. If any More

by SWTHANG1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Oct 18, 2024 -

Carousel Nissan responded

Hi Swthang1971, thank you so much for your positive comments about Carousel Nissan!

October 01, 2024

Fast, courteous service as usual. Nate kept me informed throughout the process. The work was done right the first time. More

by BLAWLER251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Oct 18, 2024 -

Carousel Nissan responded

Blawler251, your satisfaction is our top priority.

October 01, 2024

Fast service and the employees are very professional. I would highly recommend to get service done here. More

by OVEJZOVIC1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat
Oct 18, 2024 -

Carousel Nissan responded

Ovejzovic1989, we're happy you found our staff to be so supportive during your experience here at Carousel Nissan.

September 29, 2024

Outstanding customer service and no pressure to buy! Justin was great to work with and treated me more than fairly. I would recommend Carousel to anyone looking to purchase a vehicle! More

by Justin B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Batzkiel
Oct 04, 2024 -

Carousel Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 28, 2024

I arrived 45 minutes early they got me in for service and I was gone bet my actual appointment More

by SPMANGOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
Oct 04, 2024 -

Carousel Nissan responded

Spmangold, we are so pleased you enjoyed your visit to Carousel Nissan!

September 24, 2024

Very professional and provided all information on my questions. Nate was excellent and provided exemplary customer care More

by CTRPKOSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate in service department
Oct 04, 2024 -

Carousel Nissan responded

Ctrpkosh, reviews like this give us motivation and help us ensure we provide high-quality care.

September 22, 2024

very quick and efficient. everyone was super super nice. definitely would go here again for a car problem More

by MARISSAHUFF46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
pat,
Oct 04, 2024 -

Carousel Nissan responded

Marissahuff46, thank you for the high star rating!

September 19, 2024

Great customer serivce found the problem ordered the part and was put in at a timely matter. More

by CUZZ413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 04, 2024 -

Carousel Nissan responded

Hello Cuzz413, we appreciate you taking the time to leave us this feedback.

September 14, 2024

Was promised a phone call regarding a feature that I was told was on my recently purchased car that apparently is not. Never received. More

by BETHN1202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Oct 04, 2024 -

Carousel Nissan responded

Hi Bethn1202, we regret your most recent visit with us was not up to the standards we strive for.

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