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Carousel Nissan - Service Center

Iowa City, IA

4.8
289 Reviews

289 Reviews of Carousel Nissan - Service Center

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December 18, 2024

Everyone was friendly, focused on our vehicle, and completed the work in an efficient, timely manner. Look forward to continuing the relationship! More

by jsymingtoncraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with Service Dept.
Dec 21, 2024 -

Carousel Nissan responded

Jsymingtoncraig, we are so pleased you enjoyed your visit to Carousel Nissan!

December 14, 2024

We love your courtesy pick up and drop off service. Thank you so much. Pleasant and friendly staff. More

by KLTUCK04
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtesy driver for pick up service
Dec 21, 2024 -

Carousel Nissan responded

Kltuck04, your wonderful feedback and rating mean a lot to us.

December 14, 2024

Nate the service advisor was very personable & easy to work with. I have another appt to finish my work when a part comes in. More

by strut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate service advisor
Dec 21, 2024 -

Carousel Nissan responded

Strut, we're happy to hear you had such a positive experience with our team!

December 14, 2024

Service was prompt and thorough. Service agent was helpful and polite. This was my first experience with this service department and it did not disappoint. More

by JESSEDISTERHOFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

Carousel Nissan responded

Jessedisterhoft, we're so glad that we were able to go above and beyond your expectations!

December 14, 2024

I enjoy coming to carousel Nissan because I trust them with my car and they always do the job right and give me everything I need to know I appreciate the honesty and knowledge they give me about my car. More

by VMONROE11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

Carousel Nissan responded

Hi Vmonroe11, thank you for taking the time to leave a review for us at Carousel Nissan. We're happy we could meet your expectations!

December 14, 2024

Carousel is always willing to help me out, even if the timing is inconvenient for them. They are very honest, don’t try to coerce me into getting more done than is needed, and they do a reliable job. On t More

by Musician
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt DeBerg
Dec 21, 2024 -

Carousel Nissan responded

We appreciate your positive review about your recent experience with us!

December 13, 2024

Pat was a great find for me as a customer as I have too much trouble finding someone that understands that TITANXD with that diesel engine so thank you very much. More

by larryp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall the name
Dec 21, 2024 -

Carousel Nissan responded

Larryp, your satisfaction is our top priority.

December 13, 2024

Casual professional. Explained things very well. Didn’t not try to over sell me. Offered me less expensive but safe options on my car that is 14 years old. Would recommen More

by travis-watkins
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sorry. Don’t know the sales folks.
Dec 21, 2024 -

Carousel Nissan responded

Travis-watkins, we're happy you found our staff to be so supportive during your experience here at Carousel Nissan.

December 10, 2024

It was a second time I made an appointment and the problem wasn't fix. No one even try to work on it. Nessasary parts were changed not related to the problem. I was Charged for 1.5h labor when my More

by YAMBOB_BUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate
Dec 12, 2024 -

Carousel Nissan responded

We appreciate you bringing this experience to our attention. If you are willing, please contact us at (319) 337-5000 so we can work towards a resolution. We look forward to hearing from you.

December 09, 2024

The staff was very courteous and helpful. The facility was clean and comfortable. I had a very pleasant experience and will return if I’m ever in Iowa again. More

by l.thigpen_rn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was in the service department
Dec 21, 2024 -

Carousel Nissan responded

L.thigpen_rn, thank you for sharing your positive experience!

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