Carolina Volkswagen

I recently visited Carolina VW for my first service appointment since buying my 07 Passat several months ago. While I did not purchase my vehicle from Carolina VW, Brian (employee I work with) treated appointment since buying my 07 Passat several months ago. While I did not purchase my vehicle from Carolina VW, Brian (employee I work with) treated me as if I was a valued original customer. The customer and automobile service at Carolina VW was top notch! Also during this visited I walked the lot to view some of the new cars, I could not have been on the lot for more than a few seconds before I was approached by a salesman and asked if I need any help. All though I am not in the marketed for a new car when the time comes, this is the type of service that will stand out and bring me back to Carolina VW. More

This was my first time at this dealership. Everyone that I had contact with could not have been more friendly. The service on my car was done quickly and professionally. The waiting areas were clean and com I had contact with could not have been more friendly. The service on my car was done quickly and professionally. The waiting areas were clean and comfortable. I will definitely be back. Thank you! More

I have never experienced such friendliness from a dealership than when I came to Carolina VW to service my Jetta. I initially came for a recall and even though this was a free visit, the mechanics l dealership than when I came to Carolina VW to service my Jetta. I initially came for a recall and even though this was a free visit, the mechanics looked over my car and made a list of things that needed to be fixed on my vehicle to make it "top-notch." I was very impressed when Brian explained each repair to me and gave me a honest opinion of what needed to be repaired to have a safe vehicle. Throughout all of my visits with Carolina VW, Brian was very professional and appeared to make the costumer happy his priority. I really appreciate all that he and the mechanics did for my Jetta. For the first time in several years, I feel my car is reliable after its repairs. More

From new sales through delivery service - everyone was courteous, helpful, and competent. The offer to take a new vehicle home for and overnight test drive was very useful and very unexpected. It proved courteous, helpful, and competent. The offer to take a new vehicle home for and overnight test drive was very useful and very unexpected. It proved to be quite useful in the decisoin making process. More

I have been going to Carolina VW since I moved to Charlotte two years ago. Each time, I've worked with Joerg Kuehni, who has proven his knowledge and commitment to VW with his excellent customer ser Charlotte two years ago. Each time, I've worked with Joerg Kuehni, who has proven his knowledge and commitment to VW with his excellent customer service skills and thorough explanations. He's made me feel comfortable and makes sure that I understand each service and financial fee. During my first inspection, he even took me to the service garage to point out some areas under the car that were wearing down. I would highly recommend this dealer to anyone who is in need of service or sales. (I also bought an extended warranty through Carolina VW last year). More

My experience with Carolina Volkswagen was fantastic! All individuals I worked with were fantastic. Luis was especially helpful, particularly as I was buying a car from my home in Colorado. When I arri All individuals I worked with were fantastic. Luis was especially helpful, particularly as I was buying a car from my home in Colorado. When I arrived, my car was exactly what I was sold. It was a truly seamless and fantastic experience. Rich and Luis have been extremely helpful, responsive and forthcoming with everything about my car. I also love my Jetta!! What a great experience!! I will most definitely work with Carolina Volkswagen again! More

Easy in and out. Quality service, excellent customer service, friendly environment. Carolina VW gets a strong recommendation from me. This is my 3rd VW (2nd from Carolina VW) and because of the service service, friendly environment. Carolina VW gets a strong recommendation from me. This is my 3rd VW (2nd from Carolina VW) and because of the service and the respect I've come to expect, I'll come back when it's time for my next car or for the next service interval. While I was in the service area, I observed a customer who came in trying to track down a lost set of keys. It wasn't the fault of the service center (and they could've passed on the extra responsibility) but I watched as they went out of their way to help him in any way they could. Knowing how much replacement keys cost, I can only imagine what this customer felt while trying to find his keys. They found them and even helped him out with a part while he was there. More

I always bought and trade all my cars with Carolina VW and it has been a pleasure. In the service department, Bryan Moyer has been such a great resource, providing advice for my car and my wife's. I look and it has been a pleasure. In the service department, Bryan Moyer has been such a great resource, providing advice for my car and my wife's. I look forward to continue having the same service with you. Thanks. More

Brian seemed to know his job very well.I came in for a recall on the draining of my sunroof.I have been having wiring or shortage in the wiring issues.They had to jump start my car to pull in the bay.I wi recall on the draining of my sunroof.I have been having wiring or shortage in the wiring issues.They had to jump start my car to pull in the bay.I wish that I could have been helped more with tha More

I do believe that the difference between good and great is subject to a great deal of interpretation. They do seem to be more efficient than they were 2 years ago when I first started going there. The "p is subject to a great deal of interpretation. They do seem to be more efficient than they were 2 years ago when I first started going there. The "personalization" of service is now close to that of the Mercedes dealership. Meaning that they make you feel like you are the most importanted customer they have. They volunteer services rather than being ask if they will do something. Example: I had and oil change and the sticker was not replaced. I called to see if since I was charged for this did it really happen or did they just forget to change the sticker. The immediate replay was an apology and offer to get me a sticker. Some places the customer would have to ask if they could get the sticker. More